Kitchens plus Bathrooms Reviews 

1.674
•
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 1 van de 5 sterren

Absolutely badgered to make an appointment for a free quotation. Due to work commitments really difficult to fit in. Made an appointment for 7pm. Despite explaining my situation they again called me... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had Andrew and Max out today in order to quote and design our bathroom. They are the second price we’ve got but such different experiences! They took the time to listen to our complexities and need... Toon meer

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Beoordeeld met 5 van de 5 sterren

Great service from start to finish. Looked at a couple of companies including big chain names for a new kitchen. With kitchen plus bathrooms we got exactly what wanted, the design process through to i... Toon meer

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Beoordeeld met 5 van de 5 sterren

Requested a quotation and having discussed our requirements for a couple of hours the sales guy managed to tweak a couple of things so we could have our dream kitchen. No pressure just good honest... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Keukenvernieuwer
  2. ook in
  3. Badkamerinstallateur

Geschreven door het bedrijf

Welcome to Kitchens Plus Bathrooms, the leading specialist in kitchen, bathroom, and bedroom renovations in the North East, celebrating over 27 years of excellence in home improvements. Visit our state-of-the-art showrooms in Retail World, Kingston Park, and Washington to explore the latest designs and innovative solutions tailored specifically for your home. Our commitment to quality craftsmanship and customer satisfaction drives us to provide not just renovations, but transformations that rejuvenate your living spaces. Whether you're looking to modernise your kitchen with cutting-edge appliances and stylish cabinetry, create a spa-like retreat in your bathroom, or turn your bedroom into a luxurious sanctuary, Kitchens Plus Bathrooms is your trusted partner. We offer a free, no-obligation quotation, ensuring that you have all the information you need to make your dream home a reality. Our dedicated team of experts will guide you through every step of the process, from initial design to final installation, with meticulous attention to detail and a personalised touch. Call us today at 01912 123456 to schedule your consultation. Let Kitchens Plus Bathrooms help you enhance your home with beauty, functionality, and style.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

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4,3

Alle reviews

(1.674)

82 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic service from Mark!

Home appointment with Mark for a free no obligation quote for my bathrooms, he could not have been more helpful in talking me through the different options, he really listened to what I wanted/what I didn’t like about my current bathrooms and also provided a really detailed digital mock up of what the spaces could look like based upon the materials I picked.
Quote and digital mock ups then sent to me later that day. Very impressed.

4 juni 2024
Review zonder uitnodiging
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Antwoord van Kitchens plus Bathrooms

Dear Calan, thank you very much for your feedback about Mark, we really do appreciate it and I’m sure Mark will be delighted also.

Beoordeeld met 5 van de 5 sterren

From start to finish was a great…

From start to finish was a great experience Ryan & Steve were a great help with the design. From old kitchen being removed to new one fitted everything went smoothly & to plan

12 december 2023
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Antwoord van Kitchens plus Bathrooms

Dear Jean, thank you very much for your feedback, it really is appreciated.

Beoordeeld met 5 van de 5 sterren

Ryan looked after us when looking at a…

Ryan looked after us when looking at a new kitchen with Kitchens Plus for my parents. The whole experience from the consultation to the lads who did the fitting was absolutely excellent. We couldn’t have been happier with the outcome and have happily referred to other family members

20 mei 2024
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Antwoord van Kitchens plus Bathrooms

Dear Craig, thanks a lot for your feedback about your experience with us, it’s greatly appreciated and I’m sure Ryan will be thrilled to read this too.

Beoordeeld met 5 van de 5 sterren

Absolutely first class

Absolutely first class from start to finish.

I spoke to Ryan, whose trained eyes steered me away from making a huge mistake with my bathroom.

He showed me several better options and really worked with me and my better half to get the bathroom that fits our home beautifully.

I’ve dealt with good companies before but Lord, KPB have set a new standard for me.

1 juni 2024
Review zonder uitnodiging
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Antwoord van Kitchens plus Bathrooms

Dear Ben, thanks very much for taking the time to post your review, we really do appreciate it and obviously it’s fantastic to hear how happy you are with the finished project.

Beoordeeld met 5 van de 5 sterren

The staff at Kitchens Plus were very…

The staff at Kitchens Plus were very helpful and knowledgeable. The initial contact was with Ryan McKenna who stayed in touch throughout the work
The design and the quality of the units is excellent and the sub-contractors used by Kitchens Plus during the installation were very good.

4 juni 2024
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Antwoord van Kitchens plus Bathrooms

Dear James, thanks very much for your lovely review, we really do appreciate it and it’s obviously great to hear.

Beoordeeld met 5 van de 5 sterren

Impeccable Service & Workmanship

I have recently had my Kitchen, Bathroom & En Suite fitted after previously having my Bathroom fitted at my last property and could not be happier with how everything has turned out. From initial design stage to installation everything has been a great experience. Naturally when you are getting a project to this scale done it’s worrying that things can go wrong but I was made to feel at ease throughout from the installs team and they were happy to help with any queries that I had along the way. Workmanship and service second to none.

6 mei 2024
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Antwoord van Kitchens plus Bathrooms

Dear Annabelle, thank very much for taking the time to post your review about your experience with us, we really do appreciate it. I’m obviously thrilled to hear how happy you are with the finished project and hope that we may be able to assist you in the future if you require any further work. Thanks again.

Beoordeeld met 5 van de 5 sterren

What a difference in my kitchen

When planning kitchen couldn't believe what I could get into my tiny kitchen. All contractors were great, friendly, respectful and hardworking. The office rang me everyday during installation to make sure everything was okay. There was 2 doors missing at the end of installation but they came and fitted them the following week. I love it

17 mei 2024
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Antwoord van Kitchens plus Bathrooms

Dear Paula, thank you so much for taking the time to post your review and we really do appreciate the feedback. It's fantastic to hear how pleased you are with your new kitchen, that is always our aim of course. I'm delighted to hear that the installers did a good job and also that the office communicated well with you remotely, as that is a crucial part of the process. Thanks again.

Beoordeeld met 5 van de 5 sterren

Very happy

We are really pleased with our kitchen. We did face some problems along the way so we were left with half a kitchen & no gas for a few days but once it was all finished we are really happy with it. The kitchen fitters were brilliant, worked non stop & done a really good job.

10 mei 2024
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Antwoord van Kitchens plus Bathrooms

Dear Laura, thanks very much for taking the time to post your review, we greatly appreciate it.

Beoordeeld met 5 van de 5 sterren

Very Happy with my New Kitchen the…

Very Happy with my New Kitchen the Trades people were lovely my plasters were very quick and funny and my Kitchen fitter went above and beyond to make sure my kitchen had the perfect finish

18 maart 2024
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Antwoord van Kitchens plus Bathrooms

Dear Melissa, thanks very much for your review, we really do appreciate the feedback and I’m delighted to hear how happy you are of course.

Beoordeeld met 5 van de 5 sterren

Very pleased wifh my new kitchen

Very pleased wifh my new kitchen. All tradespeople were efficient, and tidied up after themselves. Steve, the kitchen fitter, deserves a special mention. Great workmanship, and was happy to discuss options with me as we went along.

30 januari 2024
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Antwoord van Kitchens plus Bathrooms

Dear Linda, thanks so much for your lovely review, we really do appreciate it and I’m certain that Steve will be thrilled.

Beoordeeld met 5 van de 5 sterren

First Class

Our experience with Kitchen Plus was professional from start to finish. Although there was a slight delay finishing the job, it was not the fault of Kitchen Plus. The workmen all did a perfect job, especially Adrian and Darren, who fitted the units. I wouldn't hesitate to recommend this company. First class job.

13 mei 2024
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Antwoord van Kitchens plus Bathrooms

Dear Anne, thank you very much for taking the time to post your review, we really do appreciate it. I’m obviously delighted to hear how happy you are with the service throughout, despite the delay which can and does happen at times. I’m sure Adrian and Darren will be thrilled to read this also.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, great design, very good fitters, kept in touch all through delivery and installation. overall a well run company.

3 mei 2024
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Antwoord van Kitchens plus Bathrooms

Dear William, thank you very much for taking the time to post your review, it’s greatly appreciated and obviously fantastic to hear.

Beoordeeld met 1 van de 5 sterren

Shower design fault. Kitchens Plus Bathrooms

There is a design fault with the buttons that press the overhead and the hand held shower. The overhead shower is used the most and after 13 months it was beginning to stick. Kitchens plus Bathrooms did, after initially saying that it past the 12 month guarantee, agree to replace the part( £11.43). Their plumber took 40 minutes to replace. It is difficult to get at. That was 3 years ago. Now it has started to go faulty again but there is now a worse problem. Not only is the button for the overhead shower sticking but it can switch itself back on. Yesterday, the bathroom was full of steam : both showers were on. It had switched itself on between 11am and 4pm ( possibly for most of that time). Just as well I only went to the supermarket and not on holiday. Nevertheless, it will send my gas and water bill up. I rang customer services this morning ( Saturday) only to find it closed, despite a 10am - 4 pm Saturday advert.
.

3 mei 2024
Review zonder uitnodiging
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Antwoord van Kitchens plus Bathrooms

Dear Roy, thank you for highlighting this to us and I’m sorry to hear you’ve had a problem. If you can provide some further information I will ask the team to handle it on Tuesday when they return and come back to you. Our showrooms are open 10-4 but unfortunately the offices aren’t. Thanks again.

Beoordeeld met 5 van de 5 sterren

Fantastic Work and Customer Service

My bathroom has been completed today and I am thrilled with the work. Every workman that had an input was polite, trustworthy and approachable. I must give Morteza and his team a special mention. The guys worked non-stop and were so helpful and courteous. Thank-you for everything I’m so pleased with your work.

3 mei 2024
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Antwoord van Kitchens plus Bathrooms

Dear Maxwell, thanks very much for your feedback about your experience with us and especially Morteza who I’m sure will be thrilled to read this.

Beoordeeld met 2 van de 5 sterren

Poor quality

Delays, poor workmanship punctuality, it took 2 months to finish the job, left dirty carpets. Not great communication & poor quality. I will not use them again.

12 februari 2024
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Antwoord van Kitchens plus Bathrooms

Dear T.C. Thank you for your feedback. I’m obviously very sorry to hear that you’ve had some issues with your installation as this is not what we would want to happen. If you could kindly provide some further information to help us identify you, I will investigate and respond to you in due course with my findings. Thanks for highlighting this to us.

Beoordeeld met 5 van de 5 sterren

Kitchen quote

I had mark at my home today measuring up and quoting me for a new kitchen , the design I chose was really nice, he gave me advice on what worktops would go with a darker cupboard , he made me feel at ease, never felt pressured while trying to make his sale, I did not buy the kitchen today for financial reasons but I have 1 year to ring back with original quote, in all it was a good experience mark being the main reason for that , really nice genuine guy and you can’t say that a out many sales reps

18 april 2024
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Antwoord van Kitchens plus Bathrooms

Dear Jenny, thank you for you lovely review about Mark, it really is appreciated and I’m sure he’ll be delighted to hear how happy you are with the service he provided. I do hope that we may do business with you in the future should your circumstances change and thanks for giving us the opportunity to provide you a design and quotation.

Beoordeeld met 5 van de 5 sterren

Just had Dean out what a great guy he…

Just had Dean out what a great guy he talked us through everything then designed us a fantastic bathroom he was very informative and answered all our questions would highly recommend him

17 april 2024
Review zonder uitnodiging
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Antwoord van Kitchens plus Bathrooms

Dear Steve, thanks so much for your kind words about Dean, they really are appreciated and I’m sure he’ll be delighted to read this.

Beoordeeld met 1 van de 5 sterren

DO NOT TRUST THEM

Our Barhroom which was done by this company is less than 2 years old and it’s fair to say we have had nothing but problems and even had problems caused sense the bathroom was installed that we have never had prior. We have contacted this company in the past and they have been out to try and fix the many issues we have had however on doing so when they last came they made out it was out of their goodness and well wishes as the company had been taken over and the warranty was now not valid. They still came out but we found it so rude of them to try and turn on us as if they were doing us a favour, they also ask each time we have written a review for it to be removed if they try and come out and try and fix the on going issues we have had. We handed them £8000 do we feel it was worth it two years on not a chance, honestly do your research and go else where we have many emails that show the communication we have had with Bathrooms plus Kitchens going back and fourth as the last time we wrote a review they tried to make out they had never even been here, we had to show trust pilot the signed documents as proof so don’t trust this company by whatever name they now wish to go by, you will be ripped out and left with an end product that’s not what is described that your getting and they will continue to fob you off with excuses as why they are not responsible or will hold any warranty valid. We do expect a response and no this review will not be removed we feel it’s important people know the truth and facts and we feel by sharing our experience they can draw their own conclusion. Anyone wishing for more details feel free to reach out happy to help.

What information do you require the fact you have had to come out multiple times to continue to fix the same issues, for ripping us off, for trying to prevent us from sharing our experience, the issues were highlighted not long as the the instalment when you caused damp and water to leak to our kitchen from the installation, we’re currently seeking legal advice and will go from their thank you

28 juni 2023
Review zonder uitnodiging
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Antwoord van Kitchens plus Bathrooms

Dear Clayton, thank you for your feedback. I’m very sorry to hear that you have had some issues with your bathroom, it’s obviously not what we would want to happen. If you wish to contact our complaints manager to discuss the matter, please email complaints@kitchens.plus with your details. Alternatively you are welcome to provide further information via Trustpilot and we can contact you in due course. Thanks again for highlighting this to us.

Updated

Thanks for your response. We will await your correspondence and take things from there.

Beoordeeld met 4 van de 5 sterren

Kichen plus is good

Kitchen plus’s

Kitchen plus’s the quality of the kitchen is good
the first the plumbers they new there trade
But it took 4 men to install 3 pipes and they should have been at my property fire 12-00
but arrived at 3-20 and went away at 3-45 and they did not complete the job and that cost me £230 then l completed to kitchen plus’s but since l complained first class
From the salesman to the workforce , excellent
Me J Macleod
27 Highbury place
NE29 0RB
07935528710
It’s know 19-6-2024 , l promised to give them 5 stars because thy phoned me up and asked why. But now the quality of kitchen is10 out of 10 . Thy couldn’t do more for me . I would give them very good , the work force is very good but why l give them 4 stars in the first statement and as 4 plumbers, but you will always get some bad apples in a basket but now the kitchen is up to Quality
VERY PLESED WELL DONE
👍🏼👍🏼👍🏼👍🏼👍🏼

17 april 2024
Review zonder uitnodiging
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Antwoord van Kitchens plus Bathrooms

Dear Mr McLeod, thank you for your feedback, it really is appreciated.

Beoordeeld met 5 van de 5 sterren

Adrian was amazing

Adrian was fantastic. He walked me through everything step by step, from how the company worked, and how the order and installation would work, to every single detail of what my dream bathroom could be.

He was patient while I looked through the brochures and photos. He answered all of my questions. He guided me through making decisions on layout and style and made a fabulous design on the laptop to show me so much so my 7 year old thought it was amazing!

As I have only just started looking into getting the bathroom done, Ive decided not to go ahead with the quote tonight, I really appreciate the time thst went into the quote and will most certainly keep the company in mind.

16 april 2024
Review zonder uitnodiging
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Antwoord van Kitchens plus Bathrooms

Dear Sarah, thank you so much for your kind words about Adrian, they really do mean a lot to us and I’m sure he will be over the moon that you rated him so highly. I do hope that once you have looked about that you will come back to us and hopefully we will be able to do business together. Thanks also for giving us the opportunity to provide you a quote in the first instance.

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