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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Prompt delivery and courteous personnel. Boxed unit had to be unpacked in the hallway as box would not fit through the basement doorway.

Beoordeeld met 5 van de 5 sterren

Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Toon meer

Bedrijfsgegevens

  1. Groothandelaar
  2. Restaurantbenodigdheden winkel

Geschreven door het bedrijf

Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

218 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 5 van de 5 sterren

Recent purchase

Bought plates etc. Delivered quickly with no issues

27 november 2023
Logo Kitchway

Antwoord van Kitchway

Hi Paul,

Thanks for taking the time and leaving us a review it's very much appreciated, and we look forward to serving you again in the near future.

Kind regards
Abraham

Beoordeeld met 5 van de 5 sterren

inst

Good service well packaged against damage. Product as described

6 augustus 2023
Logo Kitchway

Antwoord van Kitchway

Hi Graham,

Thank you for leaving us a review. We appreciate your feedback and look forward to serving you again soon.

Best regards,
Abraham and the team

Beoordeeld met 1 van de 5 sterren

No one buy from there i spend 71£ i no…

No one buy from there i spend 71£ i no receive my order from 5 day when i call now they said me out of stoke
Plz no one buy any iteam from them no free delivery

5 augustus 2023
Review zonder uitnodiging
Logo Kitchway

Antwoord van Kitchway

Hi Harjinder,

Thanks for your feedback, and please accept my apologies for the issue you had with your order.

I want to clarify a few points. Firstly, we reached out to you to say that the items are out of stock, and I even followed up by email and via chat to ask If you would like to go with the alternative option.

Today, you called to ask, and I mentioned again that they were on backorder and offered the alternative; you then asked for a refund, which was immediately issued.

Regarding the free delivery, that's not correct; delivery is free to the UK Mainland for any order above £54 Inc VAT.

I apologise again for the inconvenience caused here.

Abraham
Kitchway Team

Beoordeeld met 5 van de 5 sterren

Fantastic quick service and delivery to…

Fantastic quick service and delivery to Northern Ireland, ordered Tuesday and delivered on Thursday

24 juli 2023
Logo Kitchway

Antwoord van Kitchway

Hi Annemarie,

Thanks very much for taking your time to leave us a review.

I'm glad that we manged to meet your expectation, and we look forward to serving you again.

Abraham & the Kitchway team

Beoordeeld met 1 van de 5 sterren

Absolutely brilliant service had a…

Absolutely brilliant service had a problem but was solved straightaway I will say customer service girl was very rude abrupt besides that you can’t fault there service

26 juni 2023
Logo Kitchway

Antwoord van Kitchway

Hi Mohammad,

Thanks for the kind review, and it is great to hear that you were happy with our service; the girl was new at the time, so she lacked confidence and was not trying to be rude.

If you could add some stars to reflect, that would be appreciated.

Kind regards
Ab

Beoordeeld met 4 van de 5 sterren

Very good food

Very good food. Clean, cosy and hassle-free atmosphere. Everything was just a real pleasure. Would highly recommend a visit.

8 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick and Efficient Service and…

Quick and Efficient Service and delivery - would recommend.

31 mei 2023
Review zonder uitnodiging
Logo Kitchway

Antwoord van Kitchway

Hi Jayne,

Thanks very much for taking the time to leave us a review, it's greatly appreciated! and was a pleasure to work with you so far.

I look forward to serving you again.
Abraham & Team

Beoordeeld met 1 van de 5 sterren

never arrived, cant contact the company

The product never arrived and I cant get in touch with the company

2 mei 2023
Logo Kitchway

Antwoord van Kitchway

Hi Suzannah,

I hope this message finds you well. I wanted to take a moment to address the concerns you raised in your recent review.

First and foremost, please accept my sincere apologies for the delay in your order. We strive to provide timely service to our customers, and I understand how disappointing it can be when this doesn't happen. The items you ordered have a 3-5 day lead time, and unfortunately, in this instance, there was an unexpected delay.

I also wanted to clarify the communication timeline between us. We received your first inquiry on Monday at 12:33 PM, asking about the status of your order. We promptly responded at 12:35 PM, requesting your order number so we could look up the details. We did not receive a reply from you with the order number until yesterday (10.05.23)at 12:36 PM, Subsequently, we had a phone conversation at 12:47 pm. Therefore, it would be inaccurate to say that you haven't been able to get in touch with us.

If there is anything else we can help with please drop an email to cs@kitchway.co.uk

Kind regards,
Abraham & Team

Beoordeeld met 5 van de 5 sterren

First time using

First time using. Will definitely not be the last. Excellent pricing and super fast delivery

30 april 2023
Logo Kitchway

Antwoord van Kitchway

Hi Jonny,

Thanks very much for taking the time to leave us a review, it's greatly appreciated!

I look forward to serving you again.
Abraham & Team

Beoordeeld met 5 van de 5 sterren

Very good 👍 I need later y only looks…

Very good 👍 I need later y only looks now

20 april 2023
Logo Kitchway

Antwoord van Kitchway

Hi Vivian,

Thanks very much for taking the time to leave us a review, it's greatly appreciated.

I look forward to serving you again.

Abraham & Team

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