Kits Reviews 

Emma was great! I made a mistake and entered the wrong prescription on one of the glasses I ordered, so I called to see about exchanging it. While on the phone, I realized the frames were not the right fit either. So, Emma not only changed the frames for me . . . she used a coupon code to get me the newer frames for the same price as the ones I couldn't use - because I made a mistake!!
I am rarely blown away by customer service, but in this case I really and truly was. Thank you so much; what a fantastic customer service experience!

18642031

The customer service is amazing, they helped me more then I expected as I made a mistake on my order and they replaced my order completely with a new frame as I wasn’t totally happy with the frames I’d originally chosen and upgraded lenses, and refund as well. Super happy with kits. Thank you! 😊

Emma was very polite and handled my return with no problems. It was nice to get good customer service for once.

Emma is amazing! Such a pleasure to speak to and really helpful to choose replacement frames and to understand why the fit could have been off. She made it all so easy - very much appreciated!

I recently received my prescription glasses, but unfortunately, they were the wrong size. I reached out to Kits’ customer service, and they resolved the issue immediately. They were professional, understanding, and assured me that a new pair of glasses in the correct size is already on its way. I’m impressed with their quick response and excellent customer service. Thank you, Kits, for turning a mistake into a positive experience!

Such excellent customer service. Emma is a GEM. She was so helpful with a resolution. We even had a chuckle about aging and not being able to see the marks on a measuring tape. kits.ca has alway been very helpful. I’ll order again for sure. Thanks Emma. Reference # 18604955

I was very happy with the customer service I received from Emma when I called today about my recent glasses purchase. She was very professional, efficient and friendly. Order no. Was 18621211.

I recently had an issue with my optometric office, sending me the wrong prescription, and I didn’t realize, until after I had received both pairs of glasses that I had ordered. iPhone customer service to explain the situation to which they were very kind and gracious toward me and even offered to replace my glasses with the proper prescription at no additional charge! I cannot express how grateful I am for all the help I have received. The experience has been amazing and I probably won’t buy glasses from anywhere else going forward!

I only have awesome things to say about Kits. Emma was so helpful , knowledgeable and patient with me🙏🏼. I got my glasses 👓 2 days after I ordered them 🙈🤩Wow!

I was in desperate need of a backup pair of glasses and in my hurry, I inputted the wrong prescription. I received the glasses I ordered and I knew something was off so I contacted customer service to return the two I ordered and place a new order. Emma was extremely helpful, friendly, kind and efficient in assisting me. She completed my new order with the correct prescription in no time! Very impressed with her customer service, as well as the company.

Amazing company, very transparent and always willing to help. Very impressed

Quality, Service, and Pricing are all 5 stars.

Clearly, KITS is better choice than the other online companies. We will continue to be loyal customers and recommend friends.

Thank you!

The glasses are excellent and customer service is spectacular. I had a minor issue with the frame, and they sent me new glasses. Emma, the customer service representative with whom I spoke, was fast, efficient, friendly, and everything was resolved in about 15 minutes.
I will definitely be shopping with Kits again, and will refer anyone who asks.

I had made an error in how I submitted my prescription and Emma helped me get the order corrected and resent. She was super helpful.

I spoke to Emma who went above and beyond in helping me correct my order. The process felt so effortless and the service was outstanding. Thank you Emma.

quick, efficient and friendly

Great service. It’s nice to be able to make a phone call and get some help from a real life person. My contact person, Emma, was great.

Fantastic customer service!

I accidentally messed up inputting my RX so when the glasses arrived I thought I received the wrong order (the also included a free gift of sunglasses - which convinced me more the order was wrong lol). Turns out it wasn’t wrong but it was me. Emma was great and fixed the RX right away and now a new pair is in the mail. I’ve never had better customer service. Already told my colleagues and I will 100% order from Kits again!

reference number 18524082

I loved Kits from my first order and every order since. I made a mistake on my most recent order and Chad was amazing to help me correct it and dealt with it right away! Love the no stress and above and beyond ridiculous customer service!