KIZIK Reviews 188

I didn’t catch the combine sizes & widths for both women & men. The shoes are so absurdly wide for a minimum of 50%+ of women. Loved the Vegas blue but it is being returned Tues.

2 pairs of sneakers 8 months old are totally shredded inside of heels. Outside of shoes and soles look brand new as I have not worn them that much. For $200+ they should last longer. No help from corporate in their response to me. DO NOT WASTE YOUR MONEY!

I have three pair of Kiziks and love them. I question the other reviews.

at first I liked my Kiziks; I have 4 pr. I don't like the shoelaces or the tongue as the often get inside the shoe itself.

Only had these shoes for 2 months and already getting a hole in the back inside of the shoe. That is ridiculous for what they cost to not hold up better. I absolutely love them they are comfortable but will not be wasting my money on another pair due to them wearing so quickly.

Soles don’t even last a year with only occasional wear. Hole eaten through in the heel of both shoes. Customer service says that is normal wear and tear. I have never had that happen with any other shoes I have owned. Don’t recommend unless you are happy replacing multiple times a year.

Have tried to leave review on the site multiple times in different fashions and they apparently don’t want people knowing my poor experience as it says submitted but never publishes.

Would give them zero if possible, never received my goods and customer service is non existent, now in a battle to get my money back but not holding my breadth, DONT buy from them !!!!!!!!

Bought 2 pairs of these as gifts for my elderly parents. Well, the wide didn’t fit my father, and since extra wide wasn’t an option, I submitted for a return. They asked for photos of shoes, which I sent them and they responded that return couldn’t be made due to purchase being outside of their return window. If that was the reason, why put me through the paces of taking and sending in photos?? Shoes were never worn and in all original packaging...they simply didn’t fit. They offered an exchange or credit but I don’t need or want that. I said their reason for denying return was rigid and unreasonable, as they still have this shoes for purchase on their website. I asked to speak to a supervisor and surprise, the once attentive customer service rep has ghosted me.

UPDATE 5/8/24!!!
Someone finally reached out again and reoffered an exchange or store credit. I denied and next day they offered a full refund. Shoes are en route back and my refund has been processed. Wouldn’t order again. Overall, not worth the hassle of haggling with them for 3 weeks over a simple return.

I am giving 5 stars because I truly apprecate the way Kizik company handled my situation. I ordered 4 pairs of these shoes (9 standard,9wide,9 extra wide, one pair for my Granddaughter) All arrived in very good time and I tried on the 9 standard and it felt a tiny bit snug, but I thought it was new and would give a little, so off to my grandsons baseball game I go and I probably did not take over 500 steps and I thought "these are just too tight I will have to return" so I went on their web page and filled out the information, one of the questions were "Did you wear these shoes outside?" I wanted to be honest and said yes, then the notice popped up and said "these shoes cannot be returned." I had no idea that you could not return the shoes if you took one step outside. These shoes still looked like they were just out of the box (the bottoms were clean not one spot on the shoe itself). I would of never even think of returning a shoe if it was dirty or full of mud or stains. So I called the company and gave them my story and the customer service helper gave me a stern "it is company policy to not take a return if the shoe was worn outside" I said so let me understand this "I was honest and told the truth and I am telling you that you would of never known if these shoes were worn outside and now you will not give me a wide in these shoes"? I told them I did not want my money back just the right size in width, so the customers service helper told me that it is on my account that I can never return a pair of shoes again if the shoes were worn outside. He said they would send me a wide in my size and for me to send back the shoes. They even sent me a ship label! It was a little bit of a battle to get the shoes replaced, but they were fair with me and I did receive the right size shoe for me and I am a happy Kizik shoe owner and now I have five pairs and will order more down the line, they are so very comfy and so very very easy to put on. I am glad that this company heard me out and I feel they did the right thing (you would never even know these shoes had less the 500 steps on them!! No dirt clean bottom,clean tops!) So that is my story and I am so glad to have these shoes. Just ordered another pair!
By the way my granddaughter loves her shoes too!

I liked the first pair I ordered, but in less than a year they developed a hole in the toe. I ordered a new pair, and in less than a year developed the same hole in the toe. I decided to give them another chance and they delivered my order to a different address that was listed on my credit card. Customer service refused to rectify the situation so I no longer recommend Kizik shoes.

I've order three pairs...all the same size in same style. Each one of them was cut different..all ran larger or smaller of the three. Therefore their quality control is out of control and non existent. Then throw in I never got one of the pairs when I bought two of them together...had to go through a nightmare dealing with customer service. Never again! Never trust apparel or shoe companies that rely on Social Media to advertise their stuff. Shoddy at best.

I ordered shoes with expedited shipping, they were marked "ready to ship" within a day, but never got sent. Kizik promises a 24-48 hr shipping turnaround, so I contacted customer service, they made me wait until what would've been the delivery window had passed before I could ask for help. When they delivery window had passed, the shoes had still not even left their warehouse.

I had to fight to get a refund on my expedited shipping.

They placed a new order of the same shoes on my behalf, and they weren't going to expedite the shipping, but I eventually convinced them to.

Again, I got an order confirmation, waited 48 hours, and no shipment. I contacted them and never heard back (it's been 4 days now), BUT I just got an email saying my (free) order had been cancelled because they're out of stock.

So, two orders and two weeks later ("expedited shipping") I have received no shoes and no refund. Nobody that I've emailed with seems apologetic at all, which makes it even more frustrating.

This company sucks. Note to self to check TrustPilot before ordering from new places in the future!

Shoes performed adequately, comfortable enough, could easily step in them, lasted well enough. HOWEVER !!! There are tack's embedded in the soles that eventually work their way out into your feet. I have removed several and several more are appearing as the soles wear down. Whether a design "feature" or factory problem. They are there and do harm to your feet.

After buying the first pair of Kizik shoes I have now bought 3 more! I live in Australia and the cost is nearly $200 so very expensive however I received a very good discount for the latest pair as I had purchased before. I have the canvas Irvine sneakers and the Prague leather sneakers I find the Irvine more comfortable but harder to keep the white canvas clean. I have since bought the blue Irvine and I love them! Being able to slip on these shoes is a ridiculous game changer but it has made these my absolute favourite shoes. Be very careful though about scam sites! There is a Kizik.com.au that looks legitimate but it is not!! Make sure you buy from the US site only. I am about to buy my 5th pair of shoes for a trip to Europe.

Because of a recent major back surgery, I was gifted a pair of your Kisek shoes. I haven’t been able to turn, twist, bend or bow and probably never will be able to do that. I’m 70 years old and have found putting your shoes on as one of my “joyful” experiences as I recover and try to move on with my life. I wear your shoes the minute I get out of bed. I have to walk outside for ten minutes twice a day as my doctor has ordered with my walker and your shoes help stabilize me, give me confidence and allow me a more normal life. Thank you so much for your unique and helpful invention for me and many others. Sincerely, Barbara Abney

Very comfortable shoes - and so easy to put on!

I've purchased 3 pairs of Mens Athens kizik shoes. Two of them wore out in 18 months and im a retired 79 year old man.. the cloth on the top of the shoe does not stand up to normal wear. And no where does it ever say "you have to wear socks." The pair of white shoes are 5 months old. Simply driving my car the right shoe got all black on the left side by touching the brake pad. We washed, scrubbed with a number of mild to med.strength cleaners that cannot clean the shoe. Dont purchase any light color wjth the fabric used on the Athens model

I love these! They are comfortable and very easy to put on. It's really nice for people who don't wear shoes in the house.

Stay away from Athens style if you want a comfortable footbed. I bought them thinking they would have good support. After having Hokas first, Kiziks were a letdown and it felt like walking on a pair of bricks. Returned to company.

To be clear, I have not yet received the shoes themselves, and my review is based solely on my experience with customer service and their website. I am from the U.S. but I live in Egypt, and I am in the eighth month of a pretty painful pregnancy. It is physically quite difficult to put on my regular shoes, and I have been trying to find a solution to this problem. The shoes were recommended on a pregnancy app I use- "What to Expect" and they have good reviews online, so I thought I would take a look. I was encouraged by the statements on the website that say that orders, including international orders, ship within 24-48 hours of receipt (during the work week). So I ordered over President's Day weekend, with the knowledge that with the Monday holiday that would mean the shoes would be shipped by the end of the day on Wednesday. By Thursday of that week they still had not shipped, and I reached out to understand why. In the email response I was told that there was a delay due to the holiday weekend, but I was not given any information on when the shoes would ship. After a couple of days of back and forth, I canceled that order. Because I hoped this was a one-time issue, I re-ordered the shoes the following weekend, which was not a holiday weekend. It is now Thursday and the shoes have not yet shipped. I reached out to customer service and was told that the representative was going to reach out to her supervisor, but again given no kind of timeline or other information. Meanwhile I am in pain and appear to have wasted a lot of money. The shoes may turn out to be a great investment, but the company itself is quite unprofessional in my opinion. In addition to these issues, I do not like that the emails and certain parts of the website have multiple grammatical errors.