Knock Knock by Smith & Brock Reviews 

1.212
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would li... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the ess... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered the Valentine's dinner. Excellent service apart from it arriving an hour early, we were given a 2-hour time slot fortunately I hadn't gone out. Very impressed with the packaging, almost everyt... Toon meer

Beoordeeld met 4 van de 5 sterren

Great delicious amazing quality produce as ever, but I would buy more frequently if I could choose 1 or 2 items that wouldn't be included. It's such a waste when we get big bags of mushrooms which we... Toon meer

Bedrijfsgegevens

  1. Groentesupermarkt

Informatie afkomstig van verschillende externe bronnen

Knock Knock by Smith & Brock deliver the best quality produce and selected groceries directly to your door. Originally, we are a wholesale business supplying the best restaurants and hotels in London with the freshest, most delicious ingredients. Now, you can access these goodies too, and have them delivered right to your door. So go on, order your first box! And before you know it, we'll be knocking on your door... knock knock...


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

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4,5

Alle reviews

(1.212)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

I want this to work for me but...

This is the second fruit and veg box I have bought from you. The blackberries and raspberries are super but the strawberries are not sweet and they go from hard to mush over night. The peaches are inedible - rock hard and then when they ripen they are rotten by the stone. The rest is ok but not enough greens for my liking. It’s a great scheme and I wish I could stick by you but for the price I would expect a superior produce.

18 oktober 2021
Beoordeeld met 3 van de 5 sterren

The last couple of deliveries have been…

The last couple of deliveries have been less satisfactory, items not delivered or produce not in the best condition delivered in a crumpled box. A shame since previous goods have been great. Last week was strange; veg for roast included two cauliflowers and vast pack of spinach, but none of the promised beans or my order of belleville butter. I will hope my next delivery is back up to standard.

29 september 2021
Beoordeeld met 5 van de 5 sterren

The products were really nice but the…

The products were really nice but the driver was amazing. I realised while he was there that some items were missing. He called the office asap and then came back later that afternoon with the missing items. Great customer service and very kind driver.
Thank you very much, it was greatly appreciated.

15 september 2021
Beoordeeld met 4 van de 5 sterren

A good find in a lockdown year

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would like to see some sweet things in the grocery section, had lovely madeleines for Easter.

2 september 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Lesley,

We are incredibly sorry to hear you had an issue with your order.

We strive to ensure all of our products are delivered in perfect condition, and we are incredibly disappointed to hear this wasn’t what you experienced.

As a small business born out of lockdown we are still learning and your feedback has been really helpful in helping us fix these problems in the future.

I have sent you an email under separate cover and hopefully this will help make up for this experience!

Beoordeeld met 1 van de 5 sterren

second delivery not on time

Sadly this is the second delivery which has not arrived in the time window. I find it really frustrating waiting in for hours for the veg box but the quality is superb. Please get your deliveries sorted as I would like to use you but can’t spend that much time waiting at home .

31 augustus 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Lesley,

We are so sorry to hear about the issues with your delivery.

We strive to ensure all of our products are delivered in on time by our friendly delivery team and we are incredibly disappointed to hear this wasn’t what you experienced.

As a small business born out of lockdown we are still learning and your feedback has been really helpful in helping us fix these problems in the future.

I have sent you an email under separate cover and hopefully this will help make up for this experience and we hope to be able to make this up to you soon!

Beoordeeld met 3 van de 5 sterren

My order seemed a lot smaller than…

My order seemed a lot smaller than usual with bruised bananas, missing bread and rotten avocado. It was also a day late, very disappointed as I have been a huge fan of Knock- Knock groceries since it began.

27 augustus 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Lesley,

We are incredibly sorry to hear you had a disappointing order, this is absolutely the last thing we want to provide.

We strive to ensure all of our products are delivered in perfect condition, and we are incredibly disappointed to hear this wasn’t what you experienced.

As a small business born out of lockdown we are still learning and your feedback has been really helpful in helping us fix these problems in the future.

I have sent you an email under separate cover and hopefully this will help make up for this experience!

Beoordeeld met 5 van de 5 sterren

This company is so reliable

This company is so reliable. I left a berry box off my order by accident. I emailed them and they added it! Happy days. The fruit and veg was fresh and properly stored.
Highly recommend them.

24 augustus 2021
Beoordeeld met 5 van de 5 sterren

thank you

Some of my shoppings were not delivered but it arrived next day after sending a complain. good service! thank you!

10 augustus 2021

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