Knock Knock by Smith & Brock Reviews 

1.212
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would li... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the ess... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered the Valentine's dinner. Excellent service apart from it arriving an hour early, we were given a 2-hour time slot fortunately I hadn't gone out. Very impressed with the packaging, almost everyt... Toon meer

Beoordeeld met 4 van de 5 sterren

Great delicious amazing quality produce as ever, but I would buy more frequently if I could choose 1 or 2 items that wouldn't be included. It's such a waste when we get big bags of mushrooms which we... Toon meer

Bedrijfsgegevens

  1. Groentesupermarkt

Informatie afkomstig van verschillende externe bronnen

Knock Knock by Smith & Brock deliver the best quality produce and selected groceries directly to your door. Originally, we are a wholesale business supplying the best restaurants and hotels in London with the freshest, most delicious ingredients. Now, you can access these goodies too, and have them delivered right to your door. So go on, order your first box! And before you know it, we'll be knocking on your door... knock knock...


Contactgegevens

4,5

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TrustScore 4.5 uit 5

1K reviews

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4,5

Alle reviews

(1.212)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Syrawberries

Syrawberries : a few were damaged on arrival.Very little taste. Needed alot of sugar.
Raspberries : good looking but nearly no taste.

5 augustus 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Lesley,

We are very sorry to hear you had an issue with your order.

We strive to ensure all of our products are delivered in perfect condition and are of the highest quality. We are incredibly disappointed to hear this wasn’t what you experienced.

As a small business born out of lockdown we are still learning and your feedback has been really helpful in helping us fix these problems in the future.

I have sent you an email under separate cover and hopefully this will help make up for this experience!

Beoordeeld met 5 van de 5 sterren

All issues resolved by management

External issues, resolved by management with very good accountability. Thank you

30 juli 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Anna, I've just emailed you directly on this, the box is now delivered and we've issued the refund. Apologies for today; i've left you my number in the email phone is always on would appreciate to speak with you when it suits.
Nick

Beoordeeld met 5 van de 5 sterren

Delicious Berry box

The order arrived when it was supposed to and the person who received it said she'd never tasted more delicious raspberries. The juices were also great.

26 juli 2021
Beoordeeld met 3 van de 5 sterren

Extremely short shelf life

Delivery was on time and well informed.
However I only gave it 3 out of 5, the vegetable box and milk I ordered had such a short shelf life, shockingly short... I ordered 2 bottles of 2L milk, one full and one semi skimmed, and I ended up having 4L of semi skimmed... and both we expiring in 2 days. Also with the bread, strawberries and other vegetables, they go off very quickly.
A lot of food ended up in the bin as I couldn’t consumed them quick enough. I won’t be ordering again.

24 juli 2021
Beoordeeld met 5 van de 5 sterren

Always such good quality

It is a few weeks since I ordered my normally weekly box from Knock knock as I have been staying with family but a few days ago I had the large berry box and the essential box. Such good quality delivered on time by pleasant delivery man. We are vegetarian and the quality and variety are so good. I can see that the meat boxes are also chosen with real care. What a terrific company!

22 juli 2021
Beoordeeld met 1 van de 5 sterren

I booked an early delivery on Saturday…

I booked an early delivery on Saturday as I had plans - it was 31/2 hours late. Sort that out guys please. And dont tell me the driver will be there in 20 mins when he arrived an hour after my call. Great products but delivery was a mess.

21 juli 2021
Beoordeeld met 2 van de 5 sterren

Not as good as it was

Not as good as it was

When we first used Knock Knock, it was knock out quality and well worth the extraordinary expense. I have no idea what has happened with Knock Knock, but the quality seems to have plummeted: the box we received was on a par with Tesco quality on a poor day, but at least twice the price.

Very sad, because Knock Knock used to be a real treat.

10 juli 2021
Beoordeeld met 5 van de 5 sterren

Wonderful selection of food

Wonderful selection of food. Fantastic quality. I’m delighted with the quantity and quality. Efficient delivery time as well. Great value for money.
Thank you.

26 juni 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Thanks for the lovely feedback and for your custom; both much appreciated.
Nick

Beoordeeld met 2 van de 5 sterren

I usually give five stars but I was…

I usually give five stars but I was disappointed with my last delivery. I didn't feel it was value for money this time around. Two peaches and three apricots in stoned fruit box was meagre I felt. Other than that tasted great and driver friendly..

26 juni 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Sorry to hear you felt a little short changed by this. The box should have had some cherries in as well - did you not receive these?

Beoordeeld met 5 van de 5 sterren

I love these guys

I love these guys! Great quality products. Some of the items are extremely local, like some greens are from almost your next door neighbour. You also do get quite a lot of things for your money. And everything tastes insane. Took me 10 minutes to finish all the cherry tomatoes :)

24 juni 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

ha cool, thanks for your feedback much appreciated.

Beoordeeld met 5 van de 5 sterren

Enjoying food again

We really enjoy the quality of the Knock-knock groceries. The freshness assures the pristine flavours. I have been so put off ‘food’ in these last few year that it has been so good to taste food and flavours, I remember as a child. Good delivery service. Thank you, guys.

15 juni 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Thanks Liz lovely to hear x

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