Edenmoor Reviews 

1.799
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are p... Toon meer

Beoordeeld met 4 van de 5 sterren

Arrived promptly. Ordered free range turkey steaks as can't get them elsewhere - very tasty. Also flat iron steak, which was delicious but had a lot of sinew that needed cutting off before barbecuing... Toon meer

Beoordeeld met 3 van de 5 sterren

We placed our first order with Edenmoor, the order was placed early in the week for delivery Friday. The order arrived on the Friday afternoon, we opened it to find the venison burgers and steak were... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The meat comes well packed ( I use the wool on my garden ) the meat is always the best quality and cooks really well. I will continue to buy from them. Highly recommend. Courier could do with advising... Toon meer

Bedrijfsgegevens

  1. Slagerij
  2. Boerderijwinkel
  3. Viswinkel
  4. Diepvriesvoedingswinkel
  5. Vleesproductleverancier
  6. Vleesgroothandel

Geschreven door het bedrijf

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,5

Alle reviews

(1.799)

297 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The meat comes well packed ( I use the…

The meat comes well packed ( I use the wool on my garden ) the meat is always the best quality and cooks really well. I will continue to buy from them. Highly recommend. Courier could do with advising us better re delivery times

30 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

First order- we were very disappointed

We placed our first order with Edenmoor, the order was placed early in the week for delivery Friday. The order arrived on the Friday afternoon, we opened it to find the venison burgers and steak were thawed out! This is very disappointing and makes us very skeptical of ordering from Edenmoor again.

31 juli 2026
Review zonder uitnodiging
Logo Edenmoor

Antwoord van Edenmoor

Hi Paul,

We’re sorry to hear you were disappointed with your first order. Our Customer Service team has checked our records, but unfortunately we cannot find any email or contact from you regarding the condition of the venison burgers or steak.

Had we been made aware at the time, we would have been very happy to look into this for you and resolve any concerns. We’re always keen to have the opportunity to investigate and put things right when a customer experiences an issue.

Best Wishes,
James

Beoordeeld met 5 van de 5 sterren

Excellent

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are perfectly delivered. So pleased to be able to support all the businesses on their site . 10/10

6 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delicious food

Easy to use website. Food arrived on the day stipulated.
Like the eco friendly packaging. We have tried the burgers and the lamb steaks so far. The quality and flavour is excellent.

5 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great quality meat

Arrived promptly. Ordered free range turkey steaks as can't get them elsewhere - very tasty. Also flat iron steak, which was delicious but had a lot of sinew that needed cutting off before barbecuing (so quite a bit wasted, hence 4-star review). Chicken waiting in freezer, but have ordered them before so know it will be good!

2 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Inadequate information and poor…

Inadequate information and poor customer service. The score would have been even less if not for the quick response. After reading the information provided assuring of the products being from UK grass fed sources, I made an order which I anticipated using over a few weeks. It arrived defrosted with instructions to eat within 3 days and not to refreeze. Nowhere in the title or food description does it mention the meat is frozen. I sent a complaint to customer servicees to explain it's a huge waste for a single person only to be told the information can be found under 'storage'. No recompense or good will gesture only that they would try to ensure the information is more easily available. Not much use to me and I'm very disappointed

28 juli 2026
Review zonder uitnodiging
Logo Edenmoor

Antwoord van Edenmoor

Hi Jax,

Thank you for taking the time to leave your feedback. While we're pleased we were able to respond to you quickly, we're sorry to hear that your experience did not meet your expectations.

We would like to clarify that, in your original email to us, you explained that your concern was that the products had already been frozen rather than that they had arrived defrosted. All of our meat is supplied frozen to preserve its freshness and quality, and this information is available on each product page within the Storage section, as well as in our FAQs.

We appreciate that this may not have been as prominent as you would have liked, and as mentioned in our correspondence, we are reviewing how this information is presented to make it easier for customers to find before ordering.

We understand your disappointment, particularly as you had planned to use the products over several weeks. However, as the products were supplied as described and the relevant storage information was available before purchase, we were not able to offer compensation in this instance.

We value all customer feedback and have taken your comments on board as we continue to improve the information available on our website.

Best Wishes,
James

Beoordeeld met 5 van de 5 sterren

Excellent products and service.

I ordered for the first time from Edenmoor after the company I had previously ordered from for many years went out of business. I was extremely impressed by the efficiency and courtesy of Liz who answered all my questions very professionally. My order arrived, expertly packed and with quality products. I will most definitely order again and will recommend Edenmoor to others.

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Chicken

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good. work!

26 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Order received promptly

Order received promptly.
Sausages are delicious. Minimum fat and not over spiced.
Smoked haddock was the best I have tasted for some time. Lamb and mint burgers were excellent.

21 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Defrosted steaks

I spent £159 on steaks, livers and 1 cut of cheese.
I was placed at the end of the delivery run. 14 cuts of meat fully defrosted. Advise is to eat within two days.
I don't care if it was hot outside, it was hot when I ordered it so delivery should be on priority or delivered in better temp controlled packaging. I buy alot of meat online this was offically the most disappointing purchase I've made. Plus side was the meat itself was very good.

21 juli 2026
Review zonder uitnodiging
Logo Edenmoor

Antwoord van Edenmoor

Hi Sandra,

Thank you for your feedback. We're sorry to hear your delivery did not meet expectations.

Our packaging is designed to keep products within safe temperatures throughout transit, even during warmer weather, and we monitor this carefully. A pre-12pm delivery option is available to all customers at checkout for a small additional charge, but this was not selected for your order.

We're pleased to hear you enjoyed the quality of the meat itself, but we're sorry the delivery experience fell short of the standard we aim to provide.

Best Wishes,
James

Beoordeeld met 5 van de 5 sterren

The parcel arrived on the date stated

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with new potatoes and the mince tastes like beef not the expensive mince stuff you buy from the supermarket. All in all exceptional quality

21 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

High quality

Very easy to navigate the website. Order arrived really quickly, very well packaged. So far had chicken breast, rib eye steak and mince….all top notch! Will definitely order again and try other items.

14 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

great company and service

great company and service - food is excellent quality
my only gripe is that the chilled box was left on our doorstep with no knock at the door or notification in very hot weather - thankfully freezer bags ensured that produce was fine

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company with high ethical…

Excellent company with high ethical standards for their produce. If you eat meat you owe it to the animals to ensure they have had a good life and Edenmoor do this! Yes, it is more expensive but a small price to pay to ensure well cared for animals! The meat is delicious, the ordering process is straightforward and delivery is efficient. The meat is very well packed with plenty of ice packs ensuring that even in this exceptionally hot weather the meat is not compromised at all. 💯 recommend this company and their ethics 💚

17 juli 2026
Review zonder uitnodiging

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