Knock Knock by Smith & Brock Reviews 

1.212
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would li... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the ess... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered the Valentine's dinner. Excellent service apart from it arriving an hour early, we were given a 2-hour time slot fortunately I hadn't gone out. Very impressed with the packaging, almost everyt... Toon meer

Beoordeeld met 4 van de 5 sterren

Great delicious amazing quality produce as ever, but I would buy more frequently if I could choose 1 or 2 items that wouldn't be included. It's such a waste when we get big bags of mushrooms which we... Toon meer

Bedrijfsgegevens

  1. Groentesupermarkt

Informatie afkomstig van verschillende externe bronnen

Knock Knock by Smith & Brock deliver the best quality produce and selected groceries directly to your door. Originally, we are a wholesale business supplying the best restaurants and hotels in London with the freshest, most delicious ingredients. Now, you can access these goodies too, and have them delivered right to your door. So go on, order your first box! And before you know it, we'll be knocking on your door... knock knock...


Contactgegevens

4,5

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TrustScore 4.5 uit 5

1K reviews

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4,5

Alle reviews

(1.212)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Your delivery let’s you down!

Unfortunately after staying at home from 8am until 1pm( the delivery window) I e mailed to say the BBQ order( for lunch the following day) had not arrived. I went(late!) to my grandson’s birthday party. You tried to deliver 40 minutes later. You tried to phone me when you received the e mail, and e mailed to apologise that the delivery van was running late due to bad traffic. You had my number, could you or the delivery van not have called/texted/e mailed sooner so that I could have stayed in or given instructions? It was too late and I was left with nothing for a BBQ with guests the following day. This is the 4th time your delivery has let me down( the wrong box, too early, complete failure and now nearly 40 minutes late, and having waited in for 5 hours I had gone out!). Your produce is unfailingly delicious but your delivery let’s you down. Even Ocado, with a much smaller delivery window, let’s me know if they are running late and one can track many deliveries. Surely it is possible to make improvements to the delivery of your excellent produce?

2 mei 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Anthea. Thanks for your message. We are working on an update which will be coming in the next week or so which will provide updated ETAs if we are running late. I appreciate that it's a large delivery window and it's annoying when it comes outside the window after having waited for it.
Please accept our apologies for the late delivery at the weekend. I've arranged for a discount code to be sent out and i'll ensure that we sort out some goodies for you for your next order.
Hopefully speak soon, Nick

Beoordeeld met 3 van de 5 sterren

I was really looking forward to this

I was really looking forward to this. I thought there was going to be calabrese but there was spinach instead. My family don’t like cooked spinach- only raw and that doesn’t really go with roast beef. There wasn’t enough chocolate to make the cake
So I have had to go out to buy broccoli and chocolate. Not what I needed today.

1 mei 2021
Beoordeeld met 5 van de 5 sterren

Excellent BBQ box set

Excellent BBQ box that lasted well beyond the weekend BBQ in the garden... great meats and a varied selection of fruit and veg that both the adults and kids loved!

28 april 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Robert thanks for your feedback, much appreciated.

Beoordeeld met 3 van de 5 sterren

Was 5 stars, now 3

These guys have been a godsend since last year and all in all, we have really appreciated the service. I cannot fault the food and the printout we get to inform us where everything is from. However, the last few months there have been an increasing number of mishaps with delivery, some of the produce is not fresh, and any attempts to contact anybody has fallen on deaf ears. I am sure this is simply K&K falling victim to their own success, but its just not good enough when you have to chase 4,5,6 times to try to speak to somebody about something. This was a 5 star service which today is now a 3. An overhaul on how they manage their CRM and work with their customers would very possibly return it back to 5-stars.

22 april 2021
Review zonder uitnodiging
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi, Thanks for reaching out to contact us. We're updating our delivery tracking system to allow us to better inform our customers of where the delivery is - this is in the final stages of testing and will be live a little later this month.
I'd welcome a conversation on your thoughts and comments on the customer service side of things - please drop me an email - nicholas@smithandbrock.com

Beoordeeld met 4 van de 5 sterren

Mostly excellent quality and freshness

Mostly excellent quality and freshness; a bit more variety would be welcome since (with three weekly deliveries) this was very much the same as previously.

21 april 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hi Heather. We are moving to a weekly change of products on the 'core' boxes - look out for these in the next week.
Nick

Beoordeeld met 5 van de 5 sterren

Simply excellent

Simply excellent from the website, to the choices of boxes and pantry items and the delivery. I thoroughly recommend.

21 april 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Thanks Marie-Laure!

Beoordeeld met 4 van de 5 sterren

Great produce as ever

Great produce as ever. Only reason 4 not 5 is that last two weeks best before date on my salad mix has been dated the day of delivery, which is not ideal.

17 april 2021
Beoordeeld met 1 van de 5 sterren

A lot of plastic packaging

A lot of plastic packaging. This is unacceptable. Also the pictures in the website do not show plastic packaging, they show bulk vegetable and fruits, so your ad is misleading the customers.

10 april 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hello Alex, thank you very much for taking the time to leave us a feedback. The pictures you see on our website are a representation of what is the product so customers can see exactly what they will receive. You can imagine that, due to transportation and keeping our product fresh and in a good state, we have to deliver some of them in packaging. We're trying our best to deliver produce in packaging that are sustainable, for example the plastic bags you receive your veg in are biodegradable and we're working on other solutions that are even more sustainable. I can assure you that this is on our list and we're working hard on this. Sorry if you felt mislead. If you wish to discuss this further, please don't hesitate to contact us at knockknock@smithandbrock.com.

all the best
Claire

Beoordeeld met 3 van de 5 sterren

Love them, but a bit late this time

I love these guys but the last delivery wasn't up to scratch, I'm afraid. The actual produce was stunning, as usual (this week I made a delicious mushroom pate with the mushrooms before they went off...). However, the driver was 1.5 hours late, so I couldn't leave the house until they got here. Plus, whilst I love the quality of the Estate Dairy milk, it's a huge carton for a one-person box, and both weeks that I've got this box, I've not been able to drink enough before half of it has gone off. So I hope they introduce a smaller one soon. I'll buy again, but I hope they're on time :)

7 april 2021
Logo Knock Knock by Smith & Brock

Antwoord van Knock Knock by Smith & Brock

Hello Victoria, thank you for your feedback. We will pass on the suggestion to our product development team. We're really sorry if we've been late on a few occasions these last times. We deal with our delivery in-house, using our own delivery system and with the re-opening of the restaurants we've been dealing with a lot of deliveries and trying our best to please everyone. We're sorry if you've been affected by this, we're shifting our delivery options so we will be able to deliver KK boxes on time. Have you been in contact with our customer service team to discuss the issue? If not please don't hesitate to contact us at knockknock@smithandbrock.com. Thank you very much.
Claire

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