Koio Reviews 292

Excellent purchasing experience!

Super helpful staff. Helped me find the right size. Super informative

solid quality nice purchase thanks

Fast service, excellent shoes

Exchanged my shoes and got $75 off in addition to the 15% sale. Super great!

Everyone is super helpful. They helped me lock in color and size with ease.

I like the product and have for awhile. They only keep getting better.

The icing on top is the customer service. They are very helpful and accommodating. Buy the shoes.

Very helpful staff made the shopping experience easy :)

Great experience in store and Ryan was super helpful in helping me pick out the right shoes. Shoes themselves were great and comfortable!

Great service and selection. Highly recommend Koio shoes, very well built compared to other competitors.

I’m extremely disappointed in both the product and Koio’s customer service. I’m a size 6.5, and followed the website’s own recommendation to size down—so I ordered a 6 in their white Capri. I wore them once, walking around my apartment to test the fit, and immediately got blisters.

When I reached out to exchange for a size 7, they refused because the shoes had been “worn.” That’s absurd—how else am I supposed to know if they fit without walking around in them? Trying shoes on at home is standard practice, just like testing them in a store.

Now I’m stuck with a $265 pair of shoes I wore once inside and can’t wear again. My money just went down the drain. This is completely unacceptable, especially since the bad fit was caused by their own sizing advice. I want my money back.

Great in store experience, team was helpful in explaining the brand and which shoes to consider based on use case

Good in store service at Soho location

Great purchase experience. Went in-store to try a few Capris. Love the fit and the look of it.

Great products and amazing service!

I didn’t get my order plus they have one of the worst customer service ever, they don’t have US phone number and they don’t answer my emails. I request refund and nothing happened, they didn’t call me or email me about any details

My experience with Koio has honestly been pretty interesting. There was a mistake with my first order—which I totally get, it was probably just a simple human error. But what really stood out to me was the way Jade handled it. The customer service she provided was insane (in the best way). She was super quick, straight to the point, super helpful, and honestly just made the whole situation feel easy.

Usually, when something goes wrong with an online order, it kind of ruins the whole experience. But in this case, it was the complete opposite. Jade replied to everything fast—even on the 4th of July, which blew my mind. That kind of effort doesn’t go unnoticed.

I already love the product Koio puts out, but now I’m even more impressed by the people behind it. Jade is a total superstar. I don’t usually leave reviews, but she absolutely deserves one.

Walked in, very helpful staff, nice AC, great looking shoes