Koio Reviews 292

Not only an incredible product line, also the best customer service with an actual person.

Excellent customer service. Very responsive and professional. Great product made with high quality. Highly recommend.

I ordered a pair of KOIO sneakers in early April, and unfortunately, the package was lost in transit. What followed could have easily been a frustrating, drawn-out experience—but KOIO completely turned that around.

From the moment I reached out, their team jumped in immediately. Communication was consistent, clear, and proactive the entire time. While the shipping carrier had both me and KOIO going back and forth—filing claims, submitting photos, answering follow-ups, and waiting over 30 days while the package was supposedly “being located”—KOIO never left me in the dark.

Their client advisors (Violet, Carolyn, and Jane) were responsive, empathetic, and solution-oriented throughout the process. Even though the issue wasn’t directly their fault, they took ownership of the situation and made sure I felt supported every step of the way.

It’s rare to see a company turn a potentially negative experience into one that actually builds trust, but KOIO did exactly that. The level of care and professionalism from their team is what sets them apart.

And once the shoes finally arrived—they absolutely lived up to the hype. The quality is immediately noticeable, from the premium leather to the clean, minimalist design that KOIO is known for. They look even better in person, and the fit was spot-on right out of the box—no break-in needed. It’s easy to see why they get so much love across reviews and social media.

If you’re on the fence about ordering, know that you’re not just buying a great product—you’re backed by a team that genuinely stands behind their customers.

There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future purchases and tell everyone about their great service.

It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable.

Yet the size runs a little large, and the eyelets are made of plastics.

I had an issue with a return, but they made it right. I would buy from them again.

Bought multiple shoes from there, have had a few returns/exchanges as well, all without hiccup. Great company, great quality shoe.

Very easy to work with and fair
PJM

I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last month is very telling . The soles wear quite easily ….. and the leather don’t feel the same at all. It’s either this is a marketing ploy to get customers to buy the rose anvil collabs instead of the regular triple white capris. I might not return again .

Was excited get my shoes.
1. Shoes are very uncomfortable, which was surprising. Narrow, had pain in my foot every time I wore.
2. Shoe sizing was very small. I actually put my shoe up to several other pairs of shoes of same size from other brands. And they are objectively smaller. Combined with other reviews I read saying that say shoes ran too big ... I would say that sizing is an issue for this brand.
3. Best yet, when I reached out about options, told that because I wore the shoe a few times that I couldn't replace. So, lesson is ... don't ever put this shoe on your foot if you would consider returning. Just look at it and kind of guess whether it might fit.

Best yet, the advice that I got when I reached out ... find a local cobbler who can professionally stretch out your shoe! Wow. And yet she continued ... "many of our customers have had success with this". I am not sure that it's great to mention that many of your customers have to seek out and pay local cobblers to stretch out their shoes so that they fit appropriately.

The shoes themselves aren’t bad. I’ve bought them a few times before. But after the company closed all physical stores in the US and switched to online, the service got noticeably worse.

My size is 11, and it is never in stock. This makes no sense. Now you manage inventory from a central warehouse instead of multiple stores, so why can’t you keep common sizes available? It looks like basic stock management is failing.

Another thing I really hate is the email spam. Once you create an account, they start flooding your inbox with constant promo emails. Nobody asked for this. I had to set up filters just to delete this garbage automatically. That’s not marketing, that’s disrespect to customers.

The product might still be decent, but the overall experience has become frustrating and careless.

Horrible. My order has been stuck in MIA for 2 weeks. No updates and I had to message Koio 10 times for every response which was just that they are looking into it.
Don't order with Koio. Nightmare. Plus they charge double shipping costs of other shoe companies and do not deliver.

Violet was super helpful. She listened to my situation and allowed me to make a prepaid return on a gift that did not work out.

Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purchase from Koio due to the high quality goods, as well as the premium support.

I had issue with the sizing on one model (Garda), but the Fermo and especially Capris are wonderful.

I had an issue with my shoes and Koio customer service (specifically Jane) was amazing. They helped me swiftly. Would definitely purchase again!

The Koio team was very responsive and took action to my account request. I was really pleased how easy they made it for me to contact them.

Koio’s website said they had the shoes I wanted in stock, but when I tried to buy them the transaction wouldn’t go through. I messaged Koio and they sent me a payment link to buy the shoes via email. Two days later they told me they had made a mistake and the shoes weren’t available, so they would issue me with a refund. One month later, despite repeated chasing, the refund still hadn’t been issued, even though Koio had emailed me to say it had been sent. In the end I had to go via PayPal to ask them to reverse the transaction. Unbelievably, when PayPal investigated, Koio told PayPal they had posted the shoes and shared a tracking link with them. This link was found to be fake and PayPal reversed the transaction and found in my favour. All in all a teuly terrible experience. Their shoes are superb but this transaction has made me doubt ever buying from them again.

Initially had a delay of a couple days of receiving a shipping confirmation. I was leaving town on a trip and really wanted the shoes so I reached out and Nikki responded quickly, was empathetic and said she make sure I received them on time. A couple days later, Jane also followed up and sure enough, I received them quickly and the shoes are AMAZING! Soft leather that are sized perfectly and super comfortable. Perfect to dress up or down for versatility on a trip. This is my first purchase from Koio... I will definitely be buying more!