It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Toon meer
Bedrijf heeft geantwoord
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Toon meer
Bedrijf heeft geantwoord
There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Contactgegevens
Broome Street 407, 10013, New York, Verenigde Staten
- koio.co
4,2
Goed
292 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer service re: returns
Even though my order was past their 14 day return policy, they still refunded me the difference between the current markdown price and the price that I had purchased for.
I was already happy with the Milo boot regardless, but Koio's excellent customer service was the cherry on top.
1 december 2025
Review zonder uitnodiging
Antwoord van Koio
Thank you for your review! We want our customers to be able to shop worry-free, and are happy to accommodate you. Enjoy your Milo boots!
Outstanding Customer Service
Aakifah was incredibly helpful and processed my price adjustment quickly and professionally. She was friendly and made the entire experience smooth and stress-free. Excellent service!
27 november 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much for shouting out Aakifah, Dave! We're thrilled she was able to resolve your request with ease. Enjoy your new Koios!
First experinece w/ Koio - exceptional!
While I don't always leave reviews for retailers, my recent experience with Koio warranted it.
I initially ordered two different sizes, unsure of my fit. When I realized the special promotion only allowed for store credit, I requested a full refund and was accommodated. I then ordered a size 12, which turned out to be too big, and initiated an exchange. I greatly appreciated receiving a courtesy refund for the return/exchange fee.
A few days later, the sneakers went on a deeper discount. I inquired about a price adjustment and was immediately granted the difference.
Not only are the quality and aesthetics of Koio premier, but your customer service is truly unparalleled—beyond responsive and solutions-focused. Other retailers should take notice.
Thank you for providing such an exceptional shopping experience.
27 november 2025
Review zonder uitnodiging
Antwoord van Koio
Thank you so much for your detailed review, Greg! We're so happy we were able to help you get the right size.
We always offer price adjustments if the order is in stock and within the return window, so you can shop worry-free! Our goal is to ensure our customers can shop with confidence and trust in Koio, and get the right fit. We're so glad we were able to help here!
Needed help cancelling an exchange request.
I thought I needed to make an exchange for a recent boot purchase but turns out they just needed a little extra time to break in. The support team was very quick & helpful in answering my questions. It was an easy process getting someone to cancel my exchange request & return the exchange fee. Really great experience.
23 november 2025
Review zonder uitnodiging
Antwoord van Koio
We're so happy we could help! We hope you enjoy your new boots.
Definitely will continue to purchase from
I was skeptical
At first as I have never heard of them but wow ! I'm impressed ! Shoes are of good quality and their customers service is exceptional. Timing , accommodating , friendly , and helpful!
I have ordered a couple pairs from them
And plan on continuing to purchase . Def will be an ongoing customer !
20 november 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much for your review, Jaclyn! We're thrilled you had such a great experience. Enjoy your new Koios!
I own over 12 pairs of Koio shoes
I own over 12 pairs of Koio shoes. I purchased the triple white capris 3 times. I wore the first 2 pairs nearly every day. They still looked good (with cleaning obviously and new laces)
Super comfortable. Best luxury sneakers on the market and best value.
19 november 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much for your review, Mitch! We're so happy your Koios have lasted and been your go-to for years.
Antwoord van Koio
Thanks Adriana! Glad we could help.
Outsole Deformed
Capri sneakers arrived with deformed outsoles, clear manufacturing defect. Had there been quality control in place, the sneakers never would have made it to my front door. Customer service regarding exchanging was fine, but nothing superlative.
14 november 2025
Review zonder uitnodiging
Antwoord van Koio
Hi Matt, we sincerely apologize for the issue with your Capris. You let us know the outsole was a little uneven on the pair you received, and we provided an exchange to get a new pair. Small manufacturing variances can occur once in a while since our shoes are handmade. We appreciate this feedback, and always aim to improve our quality control.
Just bought my 16th pair!
I’ve been buying and wearing Koio for 5 years now. I’m not kidding when I say it’s the only brand of shoes I buy and wear. I just purchased my 16th pair…
16 pairs, and every single one still looks and feels like great.
16 november 2025
Review zonder uitnodiging
Antwoord van Koio
We're thrilled to hear you love your Koios! Thanks for your review, and we hope your Koio collection continues to grow.
If I could give this company zero stars…
If I could give this company zero stars - I would! I ordered a pair of shoes after reading an online review and I was very hopeful. But the shoes were the wrong ones. The label on the box didn't match the shoes, and the shoes inside were nothing like what I ordered.
So I did an exchange, went to the post office, and when they received my return they shipped a new pair. But they shipped the wrong shoes again! Even after speaking with customer service, they shipped the exact same wrong shoes!!!
So then a manager contacted me and ASSURED ME if I wanted to try again they would give me a discount on the order and they would monitor the warehouse fulfillment to MAKE SURE the correct order was shipped.
You can guess what happened...EXACT SAME wrong order! How many times do I have to go to the post office to return their shoes???
17 november 2025
Review zonder uitnodiging
Antwoord van Koio
Hi Jeremy, we are so sorry that you received the wrong item this many times! We've just sent an email letting you know, but it turns out a batch of this style was mistakenly mislabeled, which explains how this happened multiple times.
This has never occurred before, which is why we didn't catch this sooner, and we sincerely apologize. This is absolutely not acceptable, and not a normal experience with us. Our team is in the process of relabeling this style correctly, and we'll be able to send the correct item if you'd still like to receive it. As an alternative, we can of course provide a refund as well.
I'm also happy to arrange a pick-up so you don't have to go to the post office, and have sent a gift card via email as well for the inconvenience. I sincerely apologize for your experience here, and hope we can show you our usual top-quality level of service going forward. We look forward to hearing from you!
I have two pairs of Koio shoes
I have two pairs of Koio shoes. Top quality shoes. Customer service is responsive, prompt and fair!
14 november 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much, Paul! Enjoy your Koios :)
Antwoord van Koio
Thanks, glad we were able to help!
Great quality and a wonderful customer…
Great quality and a wonderful customer service experience.
11 november 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much for your review! Don't hesitate to reach out if you ever need assistance in the future.
Love these shoes
Love these shoes. I bought two pairs and needed assistance with an exchange on one of the pairs. Aakifah provided excellent customer service, super helpful.
5 november 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much for the shoutout, Richard! We're so glad Aakifah was able to help.
Great service
I got a product i was dissatisfied with (not the brand’s fault) and the customer service was very human and lets say they got another loyal customer now!
24 oktober 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much for your review, Roy, we really appreciate it! We're sorry you had an issue with your original order, but we're so glad we were able to help.
Great Product!
Just bought my second pair of Capri sneakers and I made an error in my order and noted the incorrect size. Customer service was great and helped to correct the issue. Much appreciate!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Koio
We're so glad we were able to help, and we hope you love your new Capris!
Thin Leather - Results in cracking
Loved the design of the shoe and easy to wear out of the box. However after a few wears the portions of the shoe that crease started to crack. The leather is thin and nothing compared to Common Projects or Oliver Cabells. It feels dry and rough to the touch. I've only worn these shoes out in the city and they are unwearable now due to what looks like spiderweb cracking on both shoes.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Koio
Hi Lucas, we appreciate your review. What you're describing definitely isn't normal, so we'd love to look into this further to see if there's a defect or other issue with the pair you have. Your information wasn't included with your review, but if you can send us an email at hello@koio.co with photos of the shoes, we would love to help with this. We hope to hear from you soon!
Antwoord van Koio
Thanks David!
It’s worth it to go in person!
Ryan was super helpful in assisting me with figuring out my sizing. His patience and knowledge was perfect in cementing my commitment as a Koio customer.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much, please come visit us again!
Antwoord van Koio
Thanks so much Liam, glad we could help!
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