Koio Reviews 292

Their store is really nice in Soho and their shoes are pretty amazing! Very comfortable :)

Underwhelming for this price point. Bought the capri whites without laces. Fit is terrible, feels loose/not snug, thin material around the foot vs a thick sole, and the faux laces are cheap looking bands. Creases already appearing in the “leather” after 3 wears. Marketing is a 5/5, but value for money is a complete miss and wouldn’t recommend Koio based on the poor quality of the product.

absolutely terrible quality materials and equally awful customer support. I’ve had these shoes for a little over 3 months and the leather is already starting to tear and peel. This should never happen for the price point of the shoe. Customer support is not helpful whatsoever and will just offer you a discount towards another pair that will also degrade in 3 months. To anyone reading this I highly would recommend paying the extra few hundred for common projects, as the quality is a lot higher and the shoes tend not to shoe damage after years of wear. Really disappointed in the KOIOs I bought.

The shoes are the best. And their Lafayette store is awesome. Amazing and helpful staff. Highly recommended.

Truly excellent shopping experience at the Lafayette store! Great shoes great service

I hate writing positive reviews (because I always feel like that reduces the chances of the company needing to offer discount prices, lol),, but I just ordered my 6th pair over the last 2 months. I didn't expect to like the suede as much as I do, uggh.

I had a very good experience shopping in store. The salesman helped me pick out a style that fit me perfect. He also took the time to lace up the shoes very nicely. I would highly recommend stopping in store to get a pair.

Love the shoes, comfortable, great vibe!

5 star service and help from Ryan, for 5 star shoes!

I bought my first pair of Koio Capris a few weeks ago and fell in love. Super comfortable, very nice quality, true to their size chart (I am a true U.S. women’s 7 and wear a Koio 37). They are breaking in beautifully and I prefer my Koios over my Common Projects for both aesthetics and comfort. I decided to order a pair of Koio’s Cortina boots for fall, but ordered up a size to wear them with thick socks and they ended up being too large. Aakifah was super kind and accommodating and got me set up with an exchange for the right size. Koio’s customer service is refreshingly pleasant, it was really fast and easy working with their rep.

The shoes are incredibly stylish, comfortable, and well made—that’s a given. What I’d like to highlight here is the incredible customer service that I recently received. An associate assisted me with a return, and really went above and beyond in terms of communication and support. Thank you, KOIO!

I would like to thank Jade for helping me with an order I placed at Koio.

I asked her to help me with a discount since my birthday is in October, and she was very helpful and understanding and took the time to listen to me and got back to me and gave me a nice discount for my birthday. I just think today a lot of companies do not have customer service that even gets on the phone never mind helping you with discounts this woman. Jade was very nice. Very helpful and kind. I really appreciate her helping me with an order that was already placed.
Since I already put the order in, she didn’t have to do that, she just did that even though, and I had already ordered the pair of sneakers.

Order was placed over a week ago. Credit card was charged immediately. Order still shows as "unfulfilled." There has been zero communication and zero updates. After multiple emails with zero response, I have asked for the order to be canceled. Still waiting to hear back and fear that I may need to get my CC company involved as it seems getting a resolution here will continue to be difficult. They are great at pushing out ads on Facebook but not on fulfilling orders. Delays are not the problem, ignoring requests for updates are.

i have wide feet and arthritis in my big toe and have been looking for shoes that i can wear every day that feel good and also look good. glad i found koio. while i wish they had more wide sizes, their capri shoe is looks and feels great and comes in a few colors. also their customer service is extremely responsive.

I had my package stolen off my porch and Jade was able to help me get everything figured out. Jade was super helpful, patient and communicative. It took quite a while and phone calls with the delivery company (buy the shipping insurance for real) but Jade let me know how long it could potentially take. Jade also proactively reached out multiple times to let me know things were still moving along. Great help during a painful experience.

If I like the shoes I will absolutely be getting another pair! Thank you again Jade!

In store help. Solid

Customer service responded within minutes to help with an exchange issue and took care of it immediately. Fastest and best customer service I’ve ever dealt with for online orders.