Koio Reviews 292

I have purchased 10+ various types of shoes from Koio. I was hooked after my first pair! Incredible quality and comfort. Customer service is also exceptional! This will become your favorite brand!

I ordered a digital gift card that never reached the recepient. I have reached out via multiple channels for support and gotten no replies from the company.

Deleted my 5 star review and replacing it with 1 star. I should have waited for my exchange to arrive before posting a positive review. Sent an item for exchange, the item I wanted is out of stock. I selected something else. Back and forth with customer service email, and customer service stopped responding, no item sent, no follow up, no refund etc. Way too much time spent on this issue. Highly inconvenient.

Extremely responsive - dedicated support that managed my case very effectively.

Just got my second pair and they're great. The Italian leather is superb!

The only bummer is that the price has pretty much doubled since I bought my first pair, which is a bit of a letdown.

That said, I'd still recommend them.

Amazing customer service

This website appears to be a scam. My preorder was taken and then cancelled within 2 days and a full refund wasn’t given. Why was order taken in the 1st place.

I contacted customer service on the Koop website and received a response by the next morning. Aaliyah supplied me with written and attached photos that answered my questions.
Thank you

The shoes are fine but the customer service is a bit unresponsive. I had some questions about the quality of the paint on the shoes but they didn't respond, so I'll review them as is.
I purchased the Capri Sandstone color. The exterior finish looks plastic or vinyl like, similar to the finish on Adidas. If it wasn't for the suede like leather lining, I could be convinced that the upper is not leather. The plastic like coating inhibits breathing. My feet are so hot in these shoes, to the point of sweating. Then I noticed that the color started to rub off the tongue to reveal the original white color. These shoes have two layers of paint, the original dye and the sandstone paint. There are a few other things but this is the main issue. Since they didn't respond to my question I don't know if this is common or just a one off.
They do look great, however.

Right shoe was defective, team was friendly quick and helpful for a full replacement.

Koio has amazing, high-quality products… and its customer service is top notch. I highly recommend supporting companies like this.

Had great responsiveness from customer service for multiple requests.

Additionally the products from KOIO are top quality!

The shoes ended up not working out after trying two sizes, but the customer support was great and the return process was easy.

Great super comfy and look amazing

I’m extremely disappointed with my experience.
I ordered the Bergamo Leather Boot in Anchor (8 US / 41 EU) and received a clearly mismatched pair: one shoe looked new, while the other was a different color, visibly scratched, and showed obvious signs of prior wear. For an expensive purchase, this is unacceptable.
On top of that, this is the second issue I’ve had—my previous pair of oddly sized boots was also returned. I sent that return back and now I’m dealing with another defective pair. I’ve clearly stated that I do not want to be charged further for items that arrive in this condition.
I reached out to customer service with all the details, including:
Order: EXC-12654721-1
Fulfillment: EXC-12654721-1-F1
Tracking: 1ZH9E0910303694631
Order placed: 2/10/2026
I also provided photos of the mismatched and scratched shoe. No one has followed up or responded.
At this point, I expected at minimum:
A prompt reply
A prepaid return label
Either a correctly matched replacement pair or a full refund
Instead, I’ve had poor quality control and a lack of basic customer service. I will think very carefully before ordering again and cannot recommend this based on my experience so far.

Great customer service.

I've worked with Aakifah on several customer service issues, the service provided has been stellar. Prompt email responses and goes out of the way to please the customer.

Great customer service

Over 50 different emails back and forth, mostly AI canned responses. Jade claims she’s a real person, who knows. Once they start using ai, you never know for sure, that’s on them. Should never have started using it. They don’t give timeframes for out out of stock, just “ once we get we’ll let you know”
It’s been the worst ordering experience for anything I’ve ordered in my entire life. I’m hoping the sneakers themselves will offset this. I had another 3 or 4 in mind, based off of reviews I saw on YT. I should have know, as none of them talk about the ordering and shipping. But we shall see. So far my experience has been horrible. I absolutely will post a glowing review if they deserve it for quality. If you plan a purchase, be ready to wait a longgggg time. Again hoping they’re worth it.

Atrocious customer experience. Misguided shoe sizes and when you go to return or exchange their policies are unflexible and borderline unethical. Despite never wearing the shoes to try them on they were unwilling to allow me to exchange. I would NEVER purchase from this company.