Kolaich Reviews 26

Ordered on the 18th of july, it is now August 10th. I have contacted them multiple times and no reply. Do not go through this company, I am disputing the charge with my bank. Additionally, I had to order a new card because after making this purchase, someone tried to purchase something with my information.

I placed an order.
No confirmation. No statue.
No refund. No possibility to contact because mail does not work!

So this is my honest review about this company. I bought a 'Venus with Attitude' statue in a drunken, Facebook advert, heat of the moment mood. I've been scammed by an unsolicited Facebook advert before, and when I woke the next day, I panicked a bit. So, I looked for reviews, and panicked some more. I felt I'd definitley got scammed. People saying that they'd not got their item, others saying what they DID get was poor quality and smaller than they expected, etc etc etc.
I tried to cancel the order, but there was no way of contacting them, other than them asking you to click links and enter personal details, which I wasn't happy to do.
I contacted PayPal, and their link to the seller - for disputes, etc - also didn't work.
They temporarily paid me my money back while they were investigated.
However, then I got a tracking number from Kolaich, and emails asking me to close the dispute as the item was en route. I told them I wouldn't do this until I got the package and was happy.
So, in all, from ordering the item late on 14th July, to receiving it on 22nd, it just took 8 days to get to me, from China. Think it was flown over!!! I have NEVER had such quick delivery from China. Ever.
When I opened the parcel, wondering what to expect, I was so pleasantly surprised! It's not big, but I'm not sure how big people were expecting? It's just... ornament size! I'd post a photo to show scale, but don't think Trust Pilot let you. 😔 It's made of resin and is really, really nice quality. I love it. Genuinely. So.... In summary, I am REALLY impressed with the item size & quality, the speed of delivery, and the contact I've had from the company. I can only review as I find. Now... How much of this good service comes from having a PayPal dispute in place (meaning the seller won't get paid until it's resolved), I don't know, but I really hope that the bad reviews were mistakes made by the company and that they continue to fulfil their orders in the way they did mine.
Good luck to others, hope your experience is like mine. 🙂

Placed order a month ago for a bday gift. Never arrived. Emailed them...no response. Clearly a scam, going to contact card provider and push for a refund.
What pisses me off most is that Facebook allows these bullshit scam sites to advertise.

Ordered a bust from this website, thinking it was the size of a normal bust. It arrived and was 2 inches tall.

I also ordered another item and they didn't have that in stock, they said they would issue a refund but it's been a month and no refund had been issued. Avoid.