3 is fair/moderate. Since bc vve're Not perfect in our humanity, this allows for improvement an error; so,vvhat vvent vvrong vvas vvhen emailin support/help, th vvordage rgdg. Auto-pay choice/field v... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've used Kroger Wireless for years now and also have my kids' phones from Kroger Wireless. Good network and inexpensive phones available. Plans are also inexpensive, with unlimited talk, text and d... Toon meer
I get the same service as my old carrier but I pay less money per month. I like how easy it is to activate my service and how quick I can get a hold of customer rep when I needed help transferring my... Toon meer
Bedrijf heeft geantwoord
Since switching to Kroger Wireless I can no longer use my phone to provide music in my car without dropping service. During my local trips in the car, service will drop 2 to 4 times. It's frustratin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kroger Wireless, a Kroger company, is a no-contract prepaid wireless service provider that offers various unlimited cell phone coverage for less. Unlimited data, talk and text starting at $15/month. Subscribers can earn 4X Fuel Points for every plan purchase. Providing reliable & affordable service on the Nationwide T-Mobile Network.
Contactgegevens
1 Levee Way, 41071, Newport, Verenigde Staten
- 1-866-434-7796
- care@krogerwireless.com
- krogerwireless.com
4,0
Goed
70 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Kroger Wireless
Hi Gary,
Thank you for your kind feedback! We’re glad to hear you’re enjoying the plans and found the setup process simple—that’s exactly the experience we aim to provide.
We appreciate you choosing us!
- Kroger Wireless Team
Keeping the process simple
Keeping the process simple, personally noninvasive and reasonably priced
4 april 2026
Antwoord van Kroger Wireless
We’re glad to hear you found the process simple, respectful of your privacy, and affordable—that’s exactly what we aim for! Thanks for choosing us and for sharing your experience 😊
- Kroger Wireless Team
Great store
13 april 2026
Review zonder uitnodiging
Antwoord van Kroger Wireless
Thank you for the kind words! We’re glad you had a great experience and appreciate your support. We look forward to serving you again soon!
It was a no hassle experience .simple…
It was a no hassle experience .simple and clean, Just the way I like it THANKS!!!!!!
6 april 2026
Antwoord van Kroger Wireless
Thank you so much for your feedback! We’re glad to hear your experience was simple, clean, and hassle-free—just the way it should be. We truly appreciate your support and look forward to helping you again soon! 😊
Antwoord van Kroger Wireless
Thank you for the kind words! 😊 We’re glad to hear you’re enjoying reliable service and dependable customer support. Providing a great experience for our customers is always our priority, and we truly appreciate you taking the time to share your feedback. 📱
I love kroger
2 februari 2026
Antwoord van Kroger Wireless
We’re so glad to hear you love Kroger Wireless! 💙 Thank you for being a valued customer — it means a lot to us. If there’s ever anything we can do to make your experience even better, our support team is always here to help. We appreciate you being part of the Kroger Wireless community! 📱
Not allowed to port my old phone number
When I called to ask about transferring my phone to Kroger Wireless, I was not informed I would get a new number. I believe the law states all phone numbers should be able to port to a new carrier. Instead, I was assigned a new number.
6 januari 2026
Antwoord van Kroger Wireless
Hello Rosemary,
We apologize for any confusion and appreciate you bringing this to our attention. A new phone number is initially assigned after your plan purchase. If you are porting a number from another provider, you’ll receive a text message with instructions to complete the transfer after your account is activated. We’re sorry this wasn’t clearly explained during your call, and we appreciate your patience as we work to make this process clearer for our customers.
Thanks,
Kroger Wireless Team
Everything was excellent!
2 januari 2026
Antwoord van Kroger Wireless
Thank you for the great feedback! We’re happy to hear everything was excellent and appreciate you choosing us.
took 2 weeks to get sim card
27 december 2025
Antwoord van Kroger Wireless
Thank you for your feedback. We’re sorry for the delay in receiving your SIM card and understand how frustrating that can be. We appreciate your patience and are glad to have you with us.
You can’t beat Kroger Wireless
I have been with Kroger wireless for 17 years so I think that expresses my feelings about their plan. GREAT
12 december 2025
Antwoord van Kroger Wireless
Thank you for your loyalty! Being with Kroger Wireless for 17 years truly says it all. We appreciate your continued support and are glad to hear you’ve had a great experience.
What's not to like!
Straight forward information and install, rapid SIM delivery, and very affordable service.
24 augustus 2025
Antwoord van Kroger Wireless
Thank you so much for your kind words! We’re glad to hear the setup was smooth, your SIM arrived quickly, and that you’re enjoying our affordable service. We appreciate you being part of the Kroger Wireless family!
Scam company rips ppl off ..false…
Scam company rips ppl off ..false advertising....1/10 ...false advertisement 25$ gets you 1k mins not unlimited,...........AND TO THE RESPONSE BELOW ALREADY DID THAT AND 3 DAYS IT SHOWS STILL PENDING. AFTER 7 CALLS TO THE COMPANY I GAVE UP. I RESPONDED TO THE EMAIL WITH REQUIRED INFORMATION AND STILL NOTHING BACK..SO NOT GOING TO CHANGE THE REVIEW. NEGATIVE STARS FOR ALL MY TIME THAT WAS WASTED AND CONTINUE TO BE WASTED ON THIS MATTER.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Kroger Wireless
We’re sorry to hear about your experience. Our $25 plan does include unlimited minutes, so if you’re having issues, please contact our customer service team at https://www.krogerwireless.com/contact-us so we can research the matter and get it resolved for you. We apologize for any inconvenience this has caused and appreciate the opportunity to make it right.
Antwoord van Kroger Wireless
Thank you so much for the great feedback! We're thrilled to hear that you're enjoying the service and that your phone is working perfectly. If you ever need anything, we're here to help!
You offered a free tablet if you payed…
You offered a free tablet if you payed for your phone plan for a year and I never received mine.
16 januari 2025
Antwoord van Kroger Wireless
We're sorry to hear you haven’t received your tablet. That’s definitely not the experience we want for our customers. Please reach out to our support team so we can look into this and make it right: Contact Us at https://www.krogerwireless.com/contact-us
Long time customer
I've used Kroger Wireless for over a decade and would not change to any other service.
12 juni 2025
Antwoord van Kroger Wireless
Thank you so much for being a loyal Kroger Wireless customer for over a decade! We're honored to have earned your trust and are grateful to be your go-to wireless provider. Here's to many more years of great service!
Antwoord van Kroger Wireless
Thank you for your feedback! We're glad to know that reliability stood out in your experience. Providing dependable service is one of our top priorities, and we appreciate you taking the time to share that. If there’s anything else we can do to make your experience even better, feel free to let us know!
You charged me twice and never…
You charged me twice and never refunded. I also can't participate in my work group text as it involves more than the limit.
10 juni 2025
Antwoord van Kroger Wireless
We're really sorry to hear about your experience. Being charged twice and having issues with group messaging is definitely not the kind of service we aim to provide. Please reach out to our support team at https://www.krogerwireless.com/contact-us so we can make this right and look into a resolution for both the billing and group text issue. We’re here to help and appreciate you bringing this to our attention.
3 is fair/moderate
3 is fair/moderate. Since bc vve're Not perfect in our humanity, this allows for improvement an error; so,vvhat vvent vvrong vvas vvhen emailin support/help, th vvordage rgdg. Auto-pay choice/field vvs not available w/3mo.serv.for45$ plan_at time of order_that that can be changed in m'acct.afterwards; thus, i vvill refuse th sim kit vvhwn once it arrives an forego KROGER WIRELESS 15$/Mo. phone serv. an im not offended.
Happily, i humbly submit, in Jesus' name; since bc, im saved th Bible way on to to day: 9jun²⁵mon. Your servant, iam~smiley sisteregina k :)
2 juni 2025
Antwoord van Kroger Wireless
Thank you for sharing your experience! We truly appreciate your honest feedback and your gracious spirit. We're sorry for any confusion during the ordering process—especially regarding the Auto-Pay option and the 3-month plan. Your feedback helps us identify where we can improve and serve our customers better.
If you ever reconsider or have further questions, our team would be happy to help. Wishing you all the best, and thank you again for taking the time to reach out.
Kroger Wireless Customer Care Team
Got exactly what was promoted
Got exactly what was promoted! My granddaughter loves her phone and her service is great! Thank you Kroger wireless!
31 mei 2025
Antwoord van Kroger Wireless
That’s wonderful to hear! We’re so glad your granddaughter is enjoying her phone and the service. Thank you for being part of the Kroger Wireless family! 💙
Agent was hard to understand and didn't seem to know how to help
Agent was super hard to understand and I had to ask the same questions multiple times. They didn't seem to know what was going on. My problem was not solved. Our SIM card is not being recognized.
31 mei 2025
Antwoord van Kroger Wireless
We’re sorry to hear about your experience and that your issue with the SIM card wasn’t resolved. This isn’t the level of service we aim to provide. Please send us a message here https://www.krogerwireless.com/contact-us with your contact info so we can look into this and make it right.
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