3 is fair/moderate. Since bc vve're Not perfect in our humanity, this allows for improvement an error; so,vvhat vvent vvrong vvas vvhen emailin support/help, th vvordage rgdg. Auto-pay choice/field v... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've used Kroger Wireless for years now and also have my kids' phones from Kroger Wireless. Good network and inexpensive phones available. Plans are also inexpensive, with unlimited talk, text and d... Toon meer
I get the same service as my old carrier but I pay less money per month. I like how easy it is to activate my service and how quick I can get a hold of customer rep when I needed help transferring my... Toon meer
Bedrijf heeft geantwoord
Since switching to Kroger Wireless I can no longer use my phone to provide music in my car without dropping service. During my local trips in the car, service will drop 2 to 4 times. It's frustratin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kroger Wireless, a Kroger company, is a no-contract prepaid wireless service provider that offers various unlimited cell phone coverage for less. Unlimited data, talk and text starting at $15/month. Subscribers can earn 4X Fuel Points for every plan purchase. Providing reliable & affordable service on the Nationwide T-Mobile Network.
Contactgegevens
1 Levee Way, 41071, Newport, Verenigde Staten
- 1-866-434-7796
- care@krogerwireless.com
- krogerwireless.com
4,0
Goed
70 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Easy setup
Easy setup. The only problem is visual voicemail is not working. The person I spoke to was very helpful.
20 mei 2025
Antwoord van Kroger Wireless
Thanks for the feedback! We're glad to hear the setup was easy and that our team member was helpful. We're sorry to hear about the issue with visual voicemail—please feel free to reach out again so we can help get that resolved for you. We're here to help!
Website is very easy to use my Sim card…
Website is very easy to use my Sim card got shipped when they said it would also received my free tablet a few days before Sim card was actually really surprised at the quality of tablet and surprised I really got it and it was really free. It's never a hassle what they say is what you get really good coverage area I wish I would of switched over years ago if they had more advertising though would be helpful I only found about the phone service from my dad he has kroger wireless as his carrier and he told me about how cheap it was I didn't believe him I thought for sure would raise the price but once again was very surprised will definitely recommend kroger wireless to all my friends and family when there contract expires
14 mei 2025
Antwoord van Kroger Wireless
Thank you so much for the fantastic review! 😊 We're thrilled to hear that your experience - from ordering your SIM card to receiving your free tablet - was smooth and even exceeded your expectations. We love surprising our customers (in the best way!), and it’s great to know the tablet quality stood out.
It means a lot to us that you're enjoying the coverage and savings, and that you're sharing Kroger Wireless with friends and family - word of mouth like yours is truly the best advertising we could ask for. Thanks again for being part of the Kroger Wireless family!
Making available affordable phones that…
Making available affordable phones that are very nice.
30 januari 2025
Antwoord van Kroger Wireless
Thank you so much for the 5-star review! We're glad you're enjoying your experience with Kroger Wireless. We appreciate your support!
I get the same service as my old carrier…
I get the same service as my old carrier but I pay less money per month. I like how easy it is to activate my service and how quick I can get a hold of customer rep when I needed help transferring my existing phone number.
5 mei 2025
Antwoord van Kroger Wireless
Thank you so much for the 5-star review! We're glad you're enjoying your experience with Kroger Wireless. We appreciate your support!
Good service history
My wife being with them over 20 years and happy with service. My first cell phone easy choice.
6 mei 2025
Antwoord van Kroger Wireless
Thank you so much for the 5-star review! We're glad you're enjoying your experience with Kroger Wireless. We appreciate your support!
Since switching to Kroger Wireless I…
Since switching to Kroger Wireless I can no longer use my phone to provide music in my car without dropping service. During my local trips in the car, service will drop 2 to 4 times. It's frustrating to be listening to a good song and then having it stop, only to eventually move on to another song.
24 april 2025
Antwoord van Kroger Wireless
Hi Bill,
Thank you for sharing your experience. We’re sorry to hear that you’ve been experiencing service interruptions during your local trips—especially when it affects something as enjoyable as listening to music. That’s definitely not the experience we want for our customers.
We'd love the opportunity to troubleshoot this with you or look into possible solutions that might improve your service. Please reach out to our support team at https://www.krogerwireless.com/contact-us, and we’ll do our best to help.
We appreciate your feedback—it helps us get better.
Best regards,
The Kroger Wireless Team
Speed gets real slow fast
30 april 2025
Antwoord van Kroger Wireless
Hi William, we're sorry you're experiencing slow speeds. That’s not what we want for our customers. Please contact our support team so we can check what’s going on and help improve your experience. Regards, Kroger Wireless Team
👍👍👍👍👍👍👍👍👍👍
1 april 2025
Antwoord van Kroger Wireless
Thank you so much for the 5-star review! We're glad you're enjoying your experience with Kroger Wireless. We appreciate your support!
Great service and best price
11 april 2025
Antwoord van Kroger Wireless
Thank you so much for the 5-star review! We're glad you're enjoying your experience with Kroger Wireless. We appreciate your support!
Antwoord van Kroger Wireless
Thanks for the great feedback! We're glad you're enjoying the free tablet offer and finding our prices reasonable. We appreciate you being part of the Kroger Wireless family!
i didnt get my Kroger employee discount
i didnt get my Kroger employee discount on the phone nor the plan and the shipping was days late from the promise date. thats not your fault tho
1 maart 2025
Antwoord van Kroger Wireless
Hi Alex, thank you for your honest feedback. We're sorry to hear about the issues with your discount and the delayed shipping—we understand how frustrating that can be. Also, to save on your plans, consider switching to an annual plan—you can save up to 20% compared to monthly plans! Please reach out to our support team so we can get everything sorted for you. We appreciate you being with Kroger Wireless!
Loving Kroger wireless
Loving Kroger wireless: the price is very competitive and the support was timely and helpful.
10 maart 2025
Antwoord van Kroger Wireless
Thank you so much for the kind words! We're thrilled to hear that you're loving Kroger Wireless. It’s great to know that you’re finding value in our pricing and that our support team was able to help you when you needed it.
We truly appreciate you being part of the Kroger Wireless family, and we're always here if you need anything!
Warm regards,
Kroger Wireless Customer Support Team
Service is pretty simple. Haven't had no issues.
Service is pretty simple. Haven't had no issues that need addressing.
20 maart 2025
Antwoord van Kroger Wireless
Thanks for sharing your experience! We're glad to hear that everything’s been running smoothly and that you haven't had any issues. Simple and hassle-free is exactly what we aim for!
If you ever do need anything, we're just a message or call away.
Best,
Kroger Wireless Customer Support Team
Good decision to go with Kroger
I have been very pleased with mjy experience with Kroger Wireless so far. The reception is better than with my previous wireless companyand just as fast or faster.
13 maart 2025
Antwoord van Kroger Wireless
Dear Charles,
Thank you for sharing your positive experience with Kroger Wireless! We’re thrilled to hear that our service has provided you with better reception and fast speeds compared to your previous provider. Our goal is to deliver reliable and high-quality wireless service, and it’s great to know we’re meeting your expectations.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate your support and look forward to keeping you connected!
Best regards,
Kroger Wireless Team
Please beware
I purchased a phone through their website and I received a defective phone that won't read the Sim card and has obvious manufacturer damage, hence is completely unusable. The company has absolutely no way to contact anybody that can exchange or refund my purchase or do ANYTHING other than run me through the same basic troubleshooting over and over again from an out of country call center. They give me the same unmanned phone number over and over and the same website url that doesn't work and I don't think they have any mechanism to help me whatsoever. I'm preparing to file a fraudulent charge and report the company to BBB for selling me a defective phone and not allowing me to get a refund. Please save yourself the headache and don't buy anything through them. Even on the responses on this thread they just give out the same automated telephone line with the same call center drones that hang up on you and keep leading you on without actually doing anything.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Kroger Wireless
Thank you for bringing this to our attention. We are truly sorry to hear about the frustrating experience you've had with your recent phone purchase, and we can completely understand how this situation has caused significant inconvenience. Your feedback is important, and it's clear that we've missed the mark in delivering the support you deserve.
We'd like to personally help resolve this for you. Please allow us to escalate your issue to our team for immediate review. We'll ensure that your defective device is either exchanged or refunded as swiftly as possible.
In the meantime, please share any additional details you may have (such as your order number with our support team) at https://www.krogerwireless.com/contact-us , and we will work on getting this sorted out without further delay.
Again, we sincerely apologize for the trouble you've gone through, and we appreciate your patience as we work to make this right. Please rest assured that we value your business and are committed to resolving this issue to your satisfaction.
Best regards,
Kroger Wireless Team
Unprofessional representatives!!!
Kroger Wireless may be an okay service plan if it wasn't for their unprofessional representatives!! Little to no help. I was trying to help someone with their service and I had a representative to hang up on me before 10 because he didn't want to answer my questions. After that I called back and what did I get? I got their pre-recorded automated system. Will never deal with this service plan again.
21 september 2024
Review zonder uitnodiging
Antwoord van Kroger Wireless
Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced. We understand how frustrating it can be to reach out for help and feel unsupported – and it's truly disappointing to hear that one of our representatives may have ended the call prematurely. This does not reflect the level of service we aim to provide to any of our customers.
Our team is here to help and committed to improving every interaction. If you're willing, we’d appreciate the opportunity to make this right. Please reach out directly at https://www.krogerwireless.com/contact-us and mention this message, so we can prioritize your concerns and address them as thoroughly as possible.
Thank you again for your feedback, which we take very seriously, as it helps us grow and better serve each of our customers.
Warm regards,
Kroger Wireless Customer Support Team
I am supposed to have a 13 digit code…
I am supposed to have a 13 digit code to activate my account but I have never received it from Kroger Wireless. So I can't even get a phone number. I am so angry right now. I called the new customer number and they said they can't proceed without that number from Kroger wireless for the rate plan. Their suggestion was to "buy more minutes at the store". Since I spent all my money on this phone and 3 months of service, I can't do that. If I had any money, I sure wouldn't be getting service from this company! This is the most screwed up customer service I've ever experienced, and I was a custom service manager for over 20 years.
31 augustus 2024
Review zonder uitnodiging
Antwoord van Kroger Wireless
Hi Kim,
We're truly sorry for the frustration and confusion you’ve experienced. We completely understand how upsetting this situation is, especially after all your efforts. We want to clarify that you actually don’t need a 13-digit code to activate your phone. All you need to do is text the word "Start" to 1024, and you should be good to go.
Again, we sincerely apologize for the inconvenience, and we hope this resolves the issue quickly for you. If you have any more questions or concerns, please don’t hesitate to reach out—we’re here to help!
Best regards,
Kroger Wireless Support Team
Evil this way comes
I lost my phone. Try not to do that. :P Two stars because the cell service (owned by Kroger?) does work, as long as the stars don't misalign. No more than 2 stars because krogerwireless is janky af. 1. My local Fred Meyer (also owned by Kroger), according to the electronics mgr, has not had their simcards in stock for at least 2 years. 2. The website is not intuitive - you're okay if you want to sign up for service or buy a phone, but if you already have a phone and a plan and you only need a sim card, you'll have a bad day. 3. After all that effort, the website tells me to call and talk to an agent to buy a sim card. 4. Customer service tells me to order the sim on the website. 5. Not krogerwireless.com... no, you order from accesswireless.com. 6. The accesswireless website is no better than krogerwireless, and actually worse in one way. 7. The order form page constantly reloads (or something) and if you make any errors you won't be able to scroll down the page to fix that error. 8. Reloading the order form page reloads the error, which leaves you stuck again. 9. Kroger has more money than God, so there's no justification for crappy product or customer service - I'm counting the website as customer service. They could do better in every way, and they choose not to. It's a carnivorous corp and deserves your dollars even less than other corps. 10. I almost forgot: their responses to negative reviews are just copy/pasted, and that sums up how they feel about customer service.
Update! It's been a week and the sim card has arrived. It cost more than 5 cards for new accounts but I appreciate it. I also appreciate your clear and professional response to my rant. I'll stick by Kroger being evil but I thank you and I wish you the best.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Kroger Wireless
Hello Joel,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced, especially during a stressful time like losing your phone.
We understand your frustration with the lack of SIM cards at your local Fred Meyer and the challenges with our website. We’re addressing these issues and apologize for the confusion caused by inconsistent information from our website and customer service.
We’re working on improving our online experience, and your insights are helping us do better. We also apologize if our responses seemed impersonal—your feedback is important to us.
To make this right, please fill out the form at this link, and one of our representatives will assist you: https://www.krogerwireless.com/contact-us
We appreciate your honesty and hope to regain your trust. Please reach out if there’s anything more we can do.
Best regards,
Kroger Wireless Team
Terrible
Terrible. Customer service is pretty bad. I’ve had to call multiple times for one issue and after staying on hold for over 40 minutes they disconnect the call. They do this repeatedly - almost as if they have some sort of internal timeliness standard and once it passes a certain point they’d rather drop the call than answer. Very frustrating. The website is also pretty sub par. There are lots of other cheap wireless services that are much better. Verizon price matches. Do your research and save yourself the headache of dealing with a 3rd party cell provider that hides behind the Kroger name.
1 februari 2024
Review zonder uitnodiging
Antwoord van Kroger Wireless
We sincerely apologize for any inconvenience. We do value and appreciate your honest feedback. Our support team will be happy to help you resolve your issues. Please feel free to reach out to our Customer Care Team by dialing 611 from your Kroger Wireless phone or visit https://www.krogerwireless.com/contact-us
Awful !!
Awful !!! Don't use this service. The website sucks, & the customer service isn't open 24hrs. They want ALL your info, verified. IF you can get them on the phone, it takes forever to do ANYTHING. Trust me, the worst service for a burner phone ever. CANT even reload time with #611 quickly. PAIN in the ass service provider. Very invasive!!!
5 januari 2024
Review zonder uitnodiging
Antwoord van Kroger Wireless
We sincerely apologize for any inconvenience. We do value and appreciate your honest feedback. Our support team will be happy to help you resolve your issues. Please feel free to reach out to our Customer Care Team by dialing 611 from your Kroger Wireless phone or visit https://www.krogerwireless.com/contact-us
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