KKB Reviews 

This issue began on October 19, 2025.

After months of back and forth, my return was confirmed received and I was told in writing on November 14 that the exchange would be created in the correct size. I waited until March 2, 2026 for the preorder to arrive.

Today, after more than four months, I received the sweater in the exact same size I originally returned.

This has been one of the most disorganized and frustrating customer service experiences I have ever had. Repeated delays, broken follow through, and now an incorrect exchange after months of waiting.

I cannot recommend this business.

Ordered 11/25/25 said was made
To order turquoise earrings. Is now 2/25/26 everytime I email about status they email me back that since it’s made to order it’s taking longer and they’re behind. I asked for a refund but I the only way to get a refund is if I pick something else from their boutique. My daughter said she don’t want nothing from there. The earrings was to be a Christmas present for her. I will never order again from this company.

I would never recommend buying anything from Krush Kandy ever! I ordered a white sweater for $58.00 on 11/12/25. It specifically said it was white and if I could show you it is more yellow. I received it on 11/29/25. I returned the sweater with a return card from them on 12/15/25 with a credit from them. I ordered 2 sweaters with the credit on 12/26/25 and finally received them on 2/23/26. That is almost 2 months after I ordered. The length of time it takes Krush Kandy is uncalled for. Unless you want to wait months before receiving your order, I would highly recommend not buying from them!!!

Ordered and paid for 2 pair of jeans, emailed them for shipping info, tracking info, ANY INFO to no avail. I so wish I had read the reviews first. Now that I have, I cannot recommend them or give them any stars, had that been an option, I would have left negative stars. Please do not order from this boutique. Honestly, I wonder if they are even legitimate.

I am posting this review in good faith to share my experience and to give customers a clearer understanding of how this business responds to feedback and how complaints are handled on this platform.

Trustpilot states that it does not fact-check reviews and relies on reporting and automated processes to enforce its guidelines. Based on what I have personally observed, what remains visible after that process is important for consumers to understand.

Here is what I have directly and consistently observed on Trustpilot:
1. Many positive reviews appear to come from people connected to the business
Trustpilot guidelines require reviews to reflect genuine, independent customer experiences. Numerous positive reviews appear to be written by individuals closely connected to the business, including employees or immediate family members, without disclosure, and remain published.
2. Positive reviews receive enthusiastic, personal responses
The business responds at length to positive reviews with warm, emotional messages praising loyalty, community, and support.
3. Negative reviews raising complaints consistently receive no response
Reviews raising concerns about orders, communication, delays, refunds, or service do not receive meaningful responses. Customers asking for help or resolution are left unaddressed.
4. Selective engagement creates a misleading public picture
Praise is amplified and celebrated, while complaints are met with silence. This prevents customers from seeing how issues are handled and gives the impression that problems do not exist when, in fact, they remain unresolved.
5. Negative reviews are flagged instead of addressed, and misuse of flagging is not reviewed
Rather than responding to complaints, the business flags negative reviews in bulk. Trustpilot’s process evaluates whether the reviewer responds to a request, not whether the business is misusing the flagging system. As a result, reviews may be removed due to missed deadlines, while repeated flagging of only negative reviews continues without scrutiny.
6. Complaints themselves are not examined
In practice, unresolved complaints are not reviewed for accuracy or resolution, meaning negative feedback can disappear procedurally while the underlying issues remain unaddressed.
7. Reviews are actively encouraged with incentives and coordination
The owner has publicly encouraged customers and supporters to leave reviews while offering incentives such as store credit, discounts, or app rewards and urging supporters to help raise ratings.
8. Review solicitation occurs across multiple channels
Requests for reviews have occurred during live sales, on social media, through private messages, and on other review platforms, reinforcing the appearance of organized rating management rather than organic participation.
9. Negative reviewers are discredited instead of helped
In the company’s own Trustpilot description and public commentary, negative reviewers are framed as competitors, trolls, or bad actors rather than having their concerns addressed on the merits.
10. Reviewers are personally targeted and discouraged
After leaving a negative review, I was personally referenced and criticized publicly. Other negative reviewers have been contacted privately and asked for personal or identifying information, including addresses, despite Trustpilot stating that reviewer anonymity is protected.

What remains visible is a consistent pattern: praise is welcomed and rewarded, while customers with problems receive no assistance. Negative feedback is ignored, challenged procedurally, or discouraged, while repeated misuse of the flagging system is not addressed.

I am sharing this so customers understand that ratings, AI summaries, and visible responses may not reflect how complaints are handled — or whether they are handled at all. Silence toward negative reviews is not resolution.

This review reflects my firsthand experience and what is publicly visible on Trustpilot at the time of posting and is shared for transparency and consumer awareness.

This company is a scam.

I ordered jeans, they didn’t fit, and I tried to return them. Was told only store credit offered. That’s fine. Selected a jewelry item, which was “custom made to order”. I waited over 8 weeks to receive it. Nothing. Finally received store credit again. Reluctantly selected three items of clothing. Never received. Now, the customer service communication has become unresponsive. Fun times.

I ordered two items from this company December 11, 2025
I still have not received anything. The company emails me back-and-forth, but yet no item has ever been delivered. I would not order anything from this company.

The quality of the sterling silver pieces is unmatched!

KKB is an honest and trustworthy family run business with fabulous products and great customer service!!!!

I love the clothes and purses! I order from Keisha Kandy pretty frequently & the clothes are usually very spot on, jeans are super form fitting!

I had an AMAZING experience with Krush Kandy! The jewelry is legit, I had it tested and it’s real silver, high-quality material, not cheap fashion stuff. Everything arrived beautifully packaged, looked even better in person, and feels built to last. You can tell they actually care about quality and their customers. I’ll definitely be ordering again!!!

Love KKB just received the cutest pants in the mail, that Kristyn featured in her live just last week! She goes out of her way to find the cutest styles, with the highest quality all for affordable prices! She finds the perfect items that fit every body type and I think that’s really important. As someone who is 5ft 2in and thicker it’s hard to find stylish pants that aren’t wayyyy long and still fit be nicely! Most clothing brands cater to tall, skinny figures. I thought straight leg pants would never work with my body. But thanks to Kristyn, I now have a few pairs that I love and have become staple pieces for me!

Krush Kandy has amazing products. I’ve had nothing but positive experiences with them! I will shop here for life!!!

I have been shopping with KKB for about 2 years. I have received everything I have ordered. Even preorders. Great quality and customer service.

I ordered Christmas sweaters December 5th. When I inquired three weeks later, where they were, she told me they were a pre-order which it never stated that in the fine print. So I waited and waited and waited and finally got them the first week of January so I never got to wear them.. the quality was cheap for the price that I paid. So I started doing some digging myself and found out where things are purchased from and they are shein and Temu like wholesale so the sweater I ordered was seven dollars and she’s selling them for $60. Dear lover is the name of the site. This is definitely not boutique material..

I've bought several pieces of jewelry, quick shipping and the product was as described. I absolutely love each piece!

I have tried to give this company the benefit of the doubt, but it’s the same story over and over. It is never 4-7 days to ship an order. It’s always over 2+ weeks. Currently waiting over 3 weeks for an order and the owner Kristin tries to make you feel like it’s your fault. Like I don’t understand how it works, excuse after excuse. Blames everyone else and No apologies or accountability from her. I have never seen customer service like this. She has major problems and needs to dig deep within herself to fix them. And all the 5 star green reviews you see here she paid her customers in credit to write them.

Great online community, one of a kind quality jewelry. Clothing is good quality. Krysten is wonderful and I am very happy to have made this my go to boutique since 11/2025

I am OBSESSED with this jewelry! I cannot say enough about it. I just got another one of my orders today and it’s my favorite yet! I’m waiting on a made-to-order one now that I’m super excited about! Great quality and just magic.

Great products. Hard working small business owners. I love their products

I was on whatnot last night and i simply asked where the item was made, i am sensitive to nickel and i prefer to stick to us made products. I simply mentioned seeing similar items on etsy (imported from India) and wanted to ensure that they were not imported and she instantly blocked me. That tells me all i need to know about this seller. I recommend doing your research before interacting with this seller.