KKB Reviews 

I have purchased several things from Krush Kandy over the years. I have NEVER had any issues. It clearly states how long I have to wait for something. You just have to read what you are purchasing. READ is the key word here.

I just received a gorgeous ring and bracelet from Krush Kandy

I have been a loyal customer with this boutique for over 3 years, and this boutique never disappoints. Each piece of clothing has been exactly as pictured and made with outstanding quality. The jewelry is absolutely stunning beautifully crafted and truly what you would expect from a high-end boutique and jeweler.

I have been ordering from Krush Kandy Boutique for 9 years since they have been in business and before that when she sold LLR. Kristyn and Eric have always been good to their customers and if there have been any issues with orders, they always make them right, I never heard of anyone say scam until the FB ads started running. I would recommend them to anyone and I have, they are kind people and people being negative about their business is not true or fair.

I have shopped at KKB for over 2 years now. I do track all my purchases and sometimes there has been a shortage of inventory because of Comments Sold lag time when you shop, but I have received credit for those items I did not receive. The owner, Kristyn, is a wonderful person and very giving and honest. If you didn’t receive an item then just email but give them 72 hrs to respond. Kristyn will make it right! The boutique offers preorder items so you have to read the item description. Preorders are not delivered in a weeks time so either grow some patience, or do not order preorder items!
Is this boutique perfect, no but I love their product so just give them a chance to make it right!!!
Order 431948 is one example of not receiving an item and around 72 hours after sending an email I received a credit.
But I have a lot of orders where I did receive the items: 432666, 434197 and 434278 are just a few.
I will not stop shopping at KKB based on my personal experience.
I am not asking for any compensation for providing my honest opinion of KKB.
I am just trying to show my support since usually buyers that do not have issues do not take the time to review.
Give KKB a chance like you would want if you owned a small business.

I first found Krush Kandy in early November 2025 when I saw the instagram advertisement for the boutique. I went to the website and placed my first order on Nov 8, 2025 with a pre-order of some super cute glitter star sneakers order #218982. I saw a few more things over the next few days and placed 2 more orders. I then downloaded the app and have since placed 45 (yes, 45) more orders. This company stands 100% on integrity and honesty. If you have any questions you can always email customer support and they will respond within a few business days. All orders will be processed and mailed to you. Please read the descriptions carefully so you know if the item you are ordering is a pre-order showing an estimated ship date, an in-stock item shipping in 1-3 business days, or a jewelry made to order item that ships in 4-6 weeks. I’m so very happy to have found such a darling boutique with an owner who truly pours her heart and soul into her well loved company!

Over the years (7 plus), I have ordered so many pieces whether it was jewelry or clothing and have never once had any issues with shipping times or email responses . The one time the wrong color ring was sent it was fixed immediately and I was told to keep the ring I received and got the new one. I will always support this family and business and advise all to as well!!! 🖤🖤🖤

I’ve been shopping with KKB for over a year now and have bought a ton of jewelry and also clothing, shoes, and handbags. I LOVE their products and have had a very positive experience. Anytime I’ve had a question or need to do a return, the team has always responded. If there were any issues or delays, they always made it right. Give them a chance and some grace!

I have ordered from Krush Kandy for over six years (my last order was 1/17/26, order 442557) and have only ever had a positive, wonderful experience. They are a family owned and operated business and they truly take pride in their work. Their clothes, jewelry, and accessories are high quality, beautiful, and truly the best. I highly recommend this boutique!

I absolutely love the clothes I have purchased from KrushKandy! I always get compliments. I am new the KKB but have bought ALOT over the past several months. If I have had an issue I send an email and I have ALWAYS gotten a response and the customer service team has been great to work with. My error initially was not reading the description and seeing that some items were a pre-order. KKB is the first online boutique I have purchased from so I wasn’t aware of how some things are different from other online stores. KKB is not Amazon it’s a boutique and worth the wait. Many of the ordered items shipped quickly! Don’t be afraid to order because this is not a scam it’s a small business whom is family oriented and run by an amazing mom of 5❤️. She is truly an inspiration to all women.

I have tons of jewelry from krush kandy boutique. All is well made and beautiful! Ordered 2 sweaters at Christmas #430114 which were pre-orders. So soft and pretty! Pre-orders are worth the wait!

The quality of there brands they use and there own is absolutely amazing,comfy,cute and unique thats for sure. My experience with the ladies of this wonderful boutique has been nothing but great. I will continue ordering from them. ❤️ 442417,442413,442109,441293,440941

I have placed several orders with Krush Kandy. Last Order #437264. Everyone of my orders has met or exceeded my expectations. Do some orders take awhile, yes, because I read the description and it said preorder. And preorders can take up to 12 weeks. So I expected to wait for my order. But I did not have to wait for all of it. They so kindly shipped my non preorder items to me. And then when my preorder item came in, that was mailed separately. I appreciate it. Have I had experience with customer service, yes. Did they respond, yes and within the specified timeframe. And they went above my expectations. I like the app. I like the products. And I really appreciate the customer loyalty program when purchases are made. This review is 100% HONEST and from someone who has purchased several times.

I ordered a pair of pants in 1/11/2026. Item was supposed to arrive on 1/16. Never arrived. Emailed on 1/18. No response. Reached out on Facebook Messenger, Instagram, their Facebook group, and no response. I was scrolling through Facebook and saw a post in a fraud and scam group stating Krush Kandy Boutique was not responding to this person.

I commented that I experienced the same thing. Several people had previously commented similar experiences. The owner started commenting in this group on my comment that she was “clarifying” things and providing “factual” information. She said that if I could read her website before ordering and sending excessive emails, this could’ve been avoided. She offered several excuses, took no responsibility, treats her customers unprofessionally (in more than just my post) and is rude. She should not be in the retail business.

I told her to cancel my order and refund my money. Instead she prints a shipping label to make it look like she shipped it. The post office still hasn’t received the item. I haven’t received a tracking updates or a refund. I don’t believe I will receive either. Worst online buying experience ever. I have reported her through the SHOP app as well.

Edited 1/26/2026 to add additional details: I was asked to provide additional details about my experience. The owner of the company has attempted to get this review removed for defamation so I guess that why. I began reaching out to the boutique via email, Facebook Messenger, Instagram (it is not easy to get ahold of them) on 1/18/2026, after my order was not delivered on 1/17/2026 just in case USPS delivered a little late. I knew the mail would not be delivered on 1/19/2026 due to MLK Day. I did expect a quicker response the fact that I never received one on any platform that I tried.

As I was scrolling on Facebook on 1/21, I saw a post in a group titled Report Fraud & Deception to Meta Investigators on Facebook that said not to buy anything from Krush Kandy. I was intrigued since I was having an issue with them. I read the comments of many people having similar or worse experiences as I am having. I commented that I was having a similar situation.

On 1/22 the boutique owner was in the same Facebook group commenting on several of the comments, including mine. She stated that her team replied to me, which they did not. She provided tiny “screenshots” to “prove” this. I had been checking my email, Facebook Messenger, Instagram waiting for a reply and another received one. She went on to say if I was able to read this could have been avoided. She was very unprofessional and rude in her responses. She offered nothing but excuses.i told her to keep the item, cancel the order, and refund my money. She printed a shipping label and it is still in preshipment status.i still have not received a refund. She does not take responsibility for any shortcomings. At one point she said she had hired new staff and was in the process of training them. With so many negative complaints I’mnot sure how she’s still in business. Hopefully this is the needed details requested.

I was very disappointed with my recent customer service experience. After receiving a mass message asking customers to leave honest reviews, a negative review was posted and later shared publicly through screenshots sent to customers. The message came across as dismissive and discouraging toward negative feedback.

As a long-time customer, this response made me uncomfortable and felt inconsistent with the idea of requesting honest reviews. Sharing a customer’s negative experience in a way that others cannot respond to did not feel appropriate to me.

I have supported this business for years and expected a more professional approach to feedback. Unfortunately, this experience has changed my perception, and I won’t be shopping here again.

I just recently ordered from this company and they had great customer service and also fast shipping. I would def order again from them

I have been shopping with KKB before they were even KKB and with a different company! Their Jewelry is unique and top notch! Clothing is always in and great quality. If you are seeing a negative review, it’s because those who purchased and did it receive did not do their research on orders and had ordered a pre-order. That is how KKB can give us such a great deal on pricing! This is not an Amazon company thank goodness! They’re a small business! Kristyn treats her customers so well and explains SOME pieces take time and that is how she can offer the price AND excellent quality! I just placed a pre order knowing I won’t get it for several weeks, and not everything is a pre order only some things! Read the description! If you email kindly you will receive kindness back. Love KKB and will continue to order!

I love this boutique!! I have always had fast responses with emails and fast shipping with any product I have ordered!! The quality is beyond great!! I will always be a Krush Kandy customer 😊

I started shopping at this boutique about nine years ago after receiving direct messages offering incentives to leave truthful reviews and provide a screenshot for credit. My recent experience has been very disappointing.
Last February I pre-authorized payment for an in-stock item. The listing was later changed to a preorder, and my card was charged automatically. By December, I still had not received the item. When I contacted customer service, I was offered only a store credit. Their explanation was"we’re unfortunately unable to issue a refund because our system does not allow refunds past a certain timeframe." I am not a legal expert, so I can’t say whether that practice complies with applicable law, but it did not feel fair to me.
I have also seen other customers express frustration during live sales when asking about missing orders because they report difficulty getting a response from customer service. In one instance, the owner posted customers’ names alongside their complaints on the boutique page. That made me uncomfortable, as it appeared to invite negative comments from others.
There was a time when this boutique seemed much better, but over the past few years I’ve lost trust in it. Based on my experience, I recommend that buyers research carefully before purchasing.

Amazing customer service! Amazing merchandise best quality!! Always supportive, quick response turn around!