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Kugans Reviews 446

•
TrustScore 4.5 uit 5

4,4

Supermarkt
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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Kugan Indian online grocery is the best one in UK for quality and better prices than any other online grocery. I recommended it to all my friends and family. Particularly, their customer service and r... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Supermarkt
  2. Aziatische toko
  3. Buurtsuper
  4. Boodschappenbezorgdienst
  5. Kruidenier
  6. Online marktplaats

Geschreven door het bedrijf

Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

446 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Good service

7 februari 2023
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

Good price

Good price, fair P&P and quick delivery.

1 februari 2023
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

Delivery as promised

Delivery as promised, refund for unavailable item immediate

27 januari 2023
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

Will buy again

Good and trusted service. Fresh produce. Helpful customer service.

27 januari 2023
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

I ordered frozen seafood

I ordered frozen seafood, everything will be ok, delivery was made next day. I am satisfied with quality

29 december 2022
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

I ordered some very important herbs and…

I ordered some very important herbs and ingredients after Christmas for New Year party . Somehow there was an anomaly with my billing address and delivery as I was away from home . My order was cancelled more than once . I got in touch to say how important it was and they made sure it arrived in time dispite the very diifficult time of year . All exceptional.
I highly recommend this exceptional
company not only for their service but also the exceptional ingredients . Brilliant . Thank you !!

27 december 2022
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Antwoord van Kugans

Dear Laura,

Thanks a lot for your valuable feedback. Even though there was very less possibility on delivering your order before new year eve, as it was more important to you we tried our best and delivered it on time. Your satisfaction is our priority. Kindly suggest us to your friends & family members. Keep in touch with our team when you need further assistance in future. Team Kugans is delighted on your happiness.

With lots of Love & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

Quick service

Quick service. Deliver on time.

4 januari 2023
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 1 van de 5 sterren

I have ordered one week ago through…

I have ordered one week ago through online but still have not received my parcel. (I got a message as refused items but no one called me or approached me ).

They have not answered properly my call and they asked me to call back after 1 hours instead of answering me.
Also online chat is not working properly (I got reply after one hour).

30 december 2022
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Antwoord van Kugans

Dear Rajendran,

As mentioned in your review we never told you that you refused the items. The delivery was done by third party delivery service (DPD). They tried to deliver the parcel and they marked as recipient refused the parcel. When we get to know this one of our team member reached you and talked with DPD to redelivers it. But, as your parcel contained perishable items DPD disposed it and asked you to reach us. When you reach us it was our non-working days (Christmas & New year) but one of our team member always got in touch with you and agreed to place a new replacement order and created one for you. The replacement order number was #12664. After coming back from the holiday our team have arranged the dispatch of the order and the delivery was done on (05/01/2023). In kugans our customer satisfaction is our prime concern. In order to satisfy you with our product and services we did all the possible things from our end. If you need any further assistance in future feel free to reach us at hello@kugans.com.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

Quick delivery good selection

Quick delivery good selection
Reasonably priced good communication will purchase again thank you

3 januari 2023
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

Perfectly packed and posted and arrived…

Perfectly packed and posted and arrived promptly, top seller. Would certainly recommend on basis of my experience!

27 december 2022
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 4 van de 5 sterren

I like this shop

I like this shop. It has good range of eastern food products. Delivery is teliable

3 januari 2023
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

The service provided was excellent

The service provided was excellent from beginning to the end. Goods arrived quickly and very well packaged. Will definitely use again.

27 december 2022
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

excellent and quick

product and speed of delivery

31 december 2022
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

All good

All good, fast delivery

3 januari 2023
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Antwoord van Kugans

Dear Maria,

Happy new year to you & your family. We are sorry for the inconvenience caused to you. Whenever you have an issue with order please let us know via email at hello@kugans.com. We hope one of our team member got in touch with you regarding this issue and it was sorted. If you need any further assistance feel free to reach us at hello@kugans.com

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

Delighted with my order,a joy to have a…

Delighted with my order,a joy to have a fresh produce and a service delivering right to your door,cannot fault this,Thank-you 😀 😇

7 december 2022
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Beoordeeld met 5 van de 5 sterren

FRESH VEG

EXTREMELY FRESH VEG VERY GOOD QUALITY 100% RECCOMEND AND SUPER FAST DELIVERY

3 december 2022
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Antwoord van Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Beoordeeld met 4 van de 5 sterren

Easy to use

Ordered the juice cartons, and collected them promptly
Only issue is why are they limited to only 3 cartons per order?!

1 december 2022
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Antwoord van Kugans

Dear Customer,

Hope you are doing well. Due to high demand and less stock availability we have limited the number of cartons. If we restock bulk quantity in future we will remove the product limit. Also, if you need any further assistance in future feel free to reach us via hello@kugans.com

Thanks & Regards,
Team Kugans

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