Lace & Lush Reviews 

714
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I have been waiting on my lingerie set for my Fiance for over 3 weeks now. I have not had an update on Evri's tracking for nearly 3 weeks and it ships directly from China. It's just a drop shipping... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve ordered from Lace & Lush twice now, and both experiences have been great. Everything went smoothly with my orders, and the parcels were fully trackable throughout delivery. The sizing was als... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Accidentally ordered the wrong size, the customer services team dealt with this swiftly and efficiently.. quality garments. Will buy plenty more

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I found it very easy to navigate and find what I was looking for on the Lace & Lush website. They have clear labels, clear pricing and information. Although I did find shipping took a little longer to... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lingeriewinkel
  2. Kledingwinkel
  3. Ondergoedwinkel

Geschreven door het bedrijf

Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

714 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(714)

436 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Beautiful sets

I ordered several lingerie sets, and they were all stunning and were delivered on time. The order tracking page can be improved with more accurate information.

24 april 2026
Review zonder uitnodiging
Logo Lace & Lush

Antwoord van Lace & Lush

Hi Anyul,

Thank you so much for your kind words. We are delighted to hear that you loved the sets and that everything arrived on time and as expected ✨

We also truly appreciate your feedback on the tracking page. This is very helpful, and we understand how important it is to have clear and accurate updates throughout the delivery journey. We are already working on improving this experience to make it more transparent and reliable.

Thank you again for your support. We hope to welcome you back again soon 🤍

Warm regards,
Lace & Lush Support Team

Beoordeeld met 4 van de 5 sterren

Elodie set

Arriving pretty quickly and was sent emails throughout the entire journey with updates about my parcel which I appreciated. I was slightly confused on sizing I went with my usual size which is a M however I would say it does fit smal therefore I would need to go a size up for it to be comfortable but apart from that I was happy with my experience.

13 april 2026
Review zonder uitnodiging
Logo Lace & Lush

Antwoord van Lace & Lush

Hi there,

Thank you for your thoughtful feedback. We are so glad to hear that you had a positive experience overall and that you appreciated the delivery updates along the way ✨

We also really appreciate your note on sizing. Your feedback is very valuable, and we understand how important the right fit is for both comfort and confidence. We will continue working on improving our sizing guidance to make this clearer for future orders.

If you ever need help choosing the right size, our team is always here to assist you.

Thank you again for your support. We hope to welcome you back again soon 🤍

Warm regards,
Lace & Lush Support Team

Beoordeeld met 5 van de 5 sterren

Ordered the natalia bodysuit for a

Ordered the natalia bodysuit for a weekend trip and it arrived right on time. The fit feels secure but not stiff which is nice. The stitching looks neat and nothing feels cheap. Very happy with the purchase.

3 april 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The bizou set fits nicely and doesn’t…

The bizou set fits nicely and doesn’t itch which is rare for lace lol. Pretty happy with it.

23 maart 2026
Review zonder uitnodiging
Logo Lace & Lush

Antwoord van Lace & Lush

Thank you so much for your lovely feedback!

We’re really happy to hear that you’re pleased with the Bizou set and that it feels comfortable to wear — especially since lace can sometimes be tricky.

Enjoy your set, and we hope to see you again soon!

Kind regards,
Lace & Lush

Beoordeeld met 1 van de 5 sterren

No response from customer services

The items took ages to come, I liked the style and the material,.but the sizing is crazy. I bought two sets the same size, and one is almost half the cup size of the other.
There are also loose threads all over the set, which have not been trimmed and look like the whole set will fall apart if I remove them.
I have emailed the address stated on their website 4 times including photos, to ask for a size exchange and had no reply at all.
I will have to pursue this through my credit card company now.

5 april 2026
Review zonder uitnodiging
Logo Lace & Lush

Antwoord van Lace & Lush

Thank you for your feedback.

We are sorry to hear about your experience and understand your concerns regarding the sizing and quality. This is certainly not the standard we aim to provide.

However, we would like to inform you that we have not received any emails from you so far. To ensure your request reaches us correctly, we kindly ask you to use the official email address listed on our website or submit your request via the contact form.

We also kindly ask you to include clear photos of the sizing differences and the loose threads, so we can properly assess the situation and assist you with an appropriate solution.

We look forward to resolving this for you.

Kind regards,
Lace & Lush

Beoordeeld met 5 van de 5 sterren

neatly packed and totally gift-worthy vibes

My sasha set came packed very neatly with tissue paper inside. The lace feels soft and the seams look clean. Delivery took roughly three days and everything arrived in perfect condition. I’ve already recommended it to a friend.

24 maart 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Overall lovely

The delivery was slow, but the overall experience was great- the outfit managed to fit almost perfect (unfortunately that's due to my own proportions, not the sizing guide) but overall lovely

1 april 2026
Review zonder uitnodiging
Logo Lace & Lush

Antwoord van Lace & Lush

Hi Alex,

Thank you for your kind words. We are so pleased to hear that you had a lovely experience overall and that the set fit you so well ✨

We also appreciate your note on delivery. While your order was within our expected timeframe, we completely understand that it can sometimes feel slower than anticipated, and we are continuously working to improve this.

If you ever need any help with sizing or finding the perfect fit, our team is always here for you.

Thank you again for your support. We hope to welcome you back again soon 🤍

Warm regards,
Lace & Lush Support Team

Beoordeeld met 5 van de 5 sterren

Amazing quality & made me feel so confident

I ordered the multi deal and got 4 sets and honestly I’m so impressed with all of them. The quality is amazing, they feel really well made and look even better on.

They fit perfectly and are super flattering I felt so confident wearing them which is exactly what you want from underwear.

For reference, I’m 5ft 4, around 8 stone, 30C bust and I went for a size S which fit me perfectly.

Really happy with my order and will definitely be buying again! Highly recommend 🤍

14 april 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Qualità opinabile, reso non accessibile

Tempi di spedizione okay considerando vengono dall'Asia (scrivo dall'Italia) . Il costo è basso e ne risente la qualità e fattura dei materiali che personalmente non ho apprezzato.
Inoltre i pezzi superiori sono più adatti a persone con un seno abbondante come le modelle che li indossano sul sito, per me che ho già meno di una 2 risulta una forma di reggiseno che non è adatta anche se il pezzo sotto è di dimensioni giuste. Ho chiesto un reso con rimborso che sembra anche accessibile secondo loro policy, ma alla fine i costi di spedizione del reso sono a carico dell'acquirente e non convengono assolutamente, mi hanno proposto di tenere gli articoli ottenendo in alternativa un rimborso parziale del 50% che non è male, ma onestamente avrei preferito renderli e riavere indietro quanto speso in un modo accessibile.

10 april 2026
Review zonder uitnodiging
Logo Lace & Lush

Antwoord van Lace & Lush

Grazie per aver condiviso la sua esperienza.

Ci dispiace sapere che la qualità e la vestibilità non abbiano soddisfatto le sue aspettative. Comprendiamo perfettamente che ogni corpo è diverso e che la vestibilità può variare.

Desideriamo inoltre chiarire che il reso era certamente possibile, come indicato anche nelle nostre comunicazioni via email. Comprendiamo però che i costi di spedizione per il reso possano risultare elevati e, per questo motivo, abbiamo cercato di offrirle una soluzione alternativa.

Ci dispiace che la taglia non fosse completamente adatta e la invitiamo a contattarci nuovamente: saremo lieti di aiutarla a trovare una taglia più adatta alle sue esigenze.

Cordiali saluti,
Lace & Lush

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