Ordered a new ladder last week, should have been here on Thursday. It’s not the following Wednesday and it still has not arrived. When I contacted ladders and access to question where it is and why i... Toon meer
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Lees wat reviewers zeggen
Great products, prices and service. Ordered two Little Giant ladders on two separate days, on free delivery (3-5 days). Both turned up next days before 9. Great bonus. A bracket was missing. Phone... Toon meer
Ordered a Zarges 2.6 m Reachmaster scaffold tower for £306 which was the cheapest we could find online . Ordered on 8th Feb with free delivery and a 3-5 working days expected timeframe. As the weather... Toon meer
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.
Contactgegevens
1st Floor Aztec Centre, Aztec West, Almondsbury, BS32 4TD, Bristol, Verenigd Koninkrijk
- 01746 781587
- info@laddersandaccess.co.uk
- laddersandaccess.co.uk
4,5
Uitstekend
170 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional
I found this website easy to navigate, and they had what we needed. Quick delivery
1 oktober 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you for taking the time to leave a review - we look forward to assisting you again in the future.
Very good website and great delivery
Very good website and great delivery, thank you for a good service
18 september 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you for your kind words! We’re pleased to hear you had a great experience with our website and delivery.
Great company to deal with
Great company to deal with. They offered advice beforehand so we ordered the correct items, and when we had a small issue with one of the ladders, Craig & Andy were brilliant, their customer service was exceptional and everything was resolved quickly. Would definitely recommend and will happily purchase again.
19 september 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you so much for your review! We’re delighted to hear both Craig & Andy could help resolve things quickly for you. We really appreciate your recommendation and look forward to helping you with any future orders
Excellent service and products
Excellent service and products, great service from Craig, had a samll dent on the product and was replaced within 48 hrs.
11 september 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thanks so much for your kind words! We’re glad Craig could help and that we got the replacement sorted quickly for you. Really appreciate your feedback
Terrible customer service
On 23 June at 13:52 I spoke with the sales team to discuss a tower. I'd been researching products for a long time and I hire Mi Towers often.
Having found a suitable tower, at a good price point, I phoned ladders and access to discuss the product. The fittings pictured looked identical to the Mi Tower product although it was a different brand. The sales team advised me it was a good idea to go with the other brand and assured me it was the same quality as a Mi Tower.
When it arrived it was different to the pictures and different to what had been described on the phone.
Staff were rude, dismissive and patronising. In the end I felt lucky to get a refund but first I had to agree to pay for them to collect.
I would advise you not to use this business for large purchases.
6 juli 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Hi Greg, sorry to hear you had a not so good experience with us. We take all negative comments seriously, and having actually heard my colleague on the phone to you, I have to disagree that they were "rude and dismissive", he went above and beyond to try and help you with your issues with the tower in question. I am sorry you were not happy with the outcome.
Antwoord van Ladders and Access
Thanks
Perfect ladder
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few days later. Got a text message to say the ladder would be delivered between 8am and 6pm. Waited all day to sign for it, only to find it had been returned to the delivery depot. It did arrive the next day, after another call to the company’s service department. Perfect , steady and secure ladder. Couldn’t have chosen a better product
22 juli 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you so much for your detailed review. We're really pleased to hear that our customer service team was helpful in guiding you to the right ladder for your needs, and that you're happy with this.
Apologies for the hiccup with the delivery and the slight delay. Totally understand how frustrating that must’ve been. Glad it made it to you the next day
Ladder was supposed to be delivered…
Ladder was supposed to be delivered next day but wasn’t until the day after. Other then that all good
9 juli 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Hi Carl
Firstly apologies this failed to be delivered next day, as per our email comms DX advised delivery failed as there was no answer at the property. Having tracked it the 2nd day we were able to advise it would be delivered that day between 3pm-5pm.
We can only go by what the couriers tell us and apologise further if what they tell us was incorrect.
Thank you for taking the time to review us, we will use this as feedback for any improvements needed.
Signs Express Newcastle
Very efficient hassle free service with a great price attached will defo be my first choice next time.
7 juli 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you. We're glad to hear you had a good experience and the price. We’ll be ready to help again next time
Really great prices and the delivery…
Really great prices and the delivery was really quick too!
4 juli 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thanks so much! Glad you liked the prices and the fast delivery
Great Roof Ladder Fast Next Day…
Great Roof Ladder Fast Next Day Delivery!
27 juni 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you so much for the great review! We're really glad to hear you were happy with your roof ladder and our next-day delivery service
Antwoord van Ladders and Access
Thank you so much for your review. We're really pleased to hear you found our prices great and your order arrived on time
Antwoord van Ladders and Access
Thank you
Fast reliable and helpful
Called up to ask some questions about two ladders the staff was very helpful
Ladder ordered and with me next day delivered to a job
Great service and helpful staff would use again
9 juni 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you for your review
The pricing was the best I could find…
The pricing was the best I could find online with ready availability. The free delivery was within two days of placing the order. The ladders were neatly packed with no damage. The order process was very simple.
4 juni 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you for taking the time to leave your review.
Good price / good service
I've bought a sturdy well made loft ladder kit - to be installed but looks great quality. Easy to purchase and delivered in perfect condition. Good price / good service.
4 juni 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support.
Antwoord van Ladders and Access
Thank you so much for your 5-star review! Good to hear you had a great experience
Antwoord van Ladders and Access
Thank you for the great review! We're glad to hear your ladder arrived on time and the ordering process was easy
great customer service
great customer service - needed delta deck asap, called customer services on Thursday and they arranged for it to be delivered on the Monday at no extra charge. Quality product supplied.
8 mei 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you so much for your 5-star review! We're thrilled to hear our team could get the Delta Deck to you quickly and at no extra cost. Glad you're happy with the product—your feedback means a lot!
If you want the goods you've purchased go elsewhere
I selected Ladders & Access (which are based in Bristol) because it had "guaranteed next day delivery". (Actually the second working day for afternoon orders.) I telephoned & confirmed the ladder would be delivered the "next" working day before placing the order. I telephoned the next morning to confirm the ladder would be delivered the following working day. This was imperative as I was travelling to the site to take delivery (resident householder elderly and weakened by cancer treatment). I went to the town (c.100 miles away) the previous evening, slept on the floor & waited all day for delivery before travelling home. No ladder. The first communication was an email the following morning asking for this Trust Pilot review. When I telephoned it was suggested I missed the delivery - on further enquiry it was established the ladder did not leave Bristol until the day after the "guaranteed" delivery. (For avoidance of doubt the delivery organisation was not only contracted by Ladders & Access - no details are shared with customers.)
12 mei 2025
Review zonder uitnodiging
Antwoord van Ladders and Access
Thank you for your feedback, and please accept our apologies for the delay and inconvenience caused.
We understand you selected us based on our “guaranteed next working day delivery” and confirmed this by phone before ordering. It’s clear that the delivery failure caused disruption, especially given the personal circumstances you described.
As per my follow up email, having looked into this we had despatched this on Friday for delivery Monday however the courier company, in this case DX, failed to deliver as promised. As agreed on the phone we have now arranged this to be delivered to your neighbour at No 2 for today, we have also asked the driver to assist with the delivery due to the neighbour being incapacitated, we cannot guarantee this but have asked for this to be done.
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