Ordered a new ladder last week, should have been here on Thursday. It’s not the following Wednesday and it still has not arrived. When I contacted ladders and access to question where it is and why i... Toon meer
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Lees wat reviewers zeggen
Great products, prices and service. Ordered two Little Giant ladders on two separate days, on free delivery (3-5 days). Both turned up next days before 9. Great bonus. A bracket was missing. Phone... Toon meer
Ordered a Zarges 2.6 m Reachmaster scaffold tower for £306 which was the cheapest we could find online . Ordered on 8th Feb with free delivery and a 3-5 working days expected timeframe. As the weather... Toon meer
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.
Contactgegevens
1st Floor Aztec Centre, Aztec West, Almondsbury, BS32 4TD, Bristol, Verenigd Koninkrijk
- 01746 781587
- info@laddersandaccess.co.uk
- laddersandaccess.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional
I found this website easy to navigate, and they had what we needed. Quick delivery

Antwoord van Ladders and Access
Very good website and great delivery
Very good website and great delivery, thank you for a good service

Antwoord van Ladders and Access
Great company to deal with
Great company to deal with. They offered advice beforehand so we ordered the correct items, and when we had a small issue with one of the ladders, Craig & Andy were brilliant, their customer service was exceptional and everything was resolved quickly. Would definitely recommend and will happily purchase again.

Antwoord van Ladders and Access
Excellent service and products
Excellent service and products, great service from Craig, had a samll dent on the product and was replaced within 48 hrs.

Antwoord van Ladders and Access
Terrible customer service
On 23 June at 13:52 I spoke with the sales team to discuss a tower. I'd been researching products for a long time and I hire Mi Towers often.
Having found a suitable tower, at a good price point, I phoned ladders and access to discuss the product. The fittings pictured looked identical to the Mi Tower product although it was a different brand. The sales team advised me it was a good idea to go with the other brand and assured me it was the same quality as a Mi Tower.
When it arrived it was different to the pictures and different to what had been described on the phone.
Staff were rude, dismissive and patronising. In the end I felt lucky to get a refund but first I had to agree to pay for them to collect.
I would advise you not to use this business for large purchases.

Antwoord van Ladders and Access

Antwoord van Ladders and Access
Perfect ladder
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few days later. Got a text message to say the ladder would be delivered between 8am and 6pm. Waited all day to sign for it, only to find it had been returned to the delivery depot. It did arrive the next day, after another call to the company’s service department. Perfect , steady and secure ladder. Couldn’t have chosen a better product

Antwoord van Ladders and Access
Ladder was supposed to be delivered…
Ladder was supposed to be delivered next day but wasn’t until the day after. Other then that all good

Antwoord van Ladders and Access
Signs Express Newcastle
Very efficient hassle free service with a great price attached will defo be my first choice next time.

Antwoord van Ladders and Access
Really great prices and the delivery…
Really great prices and the delivery was really quick too!

Antwoord van Ladders and Access
Great Roof Ladder Fast Next Day…
Great Roof Ladder Fast Next Day Delivery!

Antwoord van Ladders and Access

Antwoord van Ladders and Access
Fast reliable and helpful
Called up to ask some questions about two ladders the staff was very helpful
Ladder ordered and with me next day delivered to a job
Great service and helpful staff would use again

Antwoord van Ladders and Access
The pricing was the best I could find…
The pricing was the best I could find online with ready availability. The free delivery was within two days of placing the order. The ladders were neatly packed with no damage. The order process was very simple.

Antwoord van Ladders and Access
Good price / good service
I've bought a sturdy well made loft ladder kit - to be installed but looks great quality. Easy to purchase and delivered in perfect condition. Good price / good service.

Antwoord van Ladders and Access

Antwoord van Ladders and Access

Antwoord van Ladders and Access
great customer service
great customer service - needed delta deck asap, called customer services on Thursday and they arranged for it to be delivered on the Monday at no extra charge. Quality product supplied.

Antwoord van Ladders and Access
If you want the goods you've purchased go elsewhere
I selected Ladders & Access (which are based in Bristol) because it had "guaranteed next day delivery". (Actually the second working day for afternoon orders.) I telephoned & confirmed the ladder would be delivered the "next" working day before placing the order. I telephoned the next morning to confirm the ladder would be delivered the following working day. This was imperative as I was travelling to the site to take delivery (resident householder elderly and weakened by cancer treatment). I went to the town (c.100 miles away) the previous evening, slept on the floor & waited all day for delivery before travelling home. No ladder. The first communication was an email the following morning asking for this Trust Pilot review. When I telephoned it was suggested I missed the delivery - on further enquiry it was established the ladder did not leave Bristol until the day after the "guaranteed" delivery. (For avoidance of doubt the delivery organisation was not only contracted by Ladders & Access - no details are shared with customers.)

Antwoord van Ladders and Access
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