I purchased my Bobobark years ago on their first Kickstarter. I absolutely love this versatile, beautiful bag which I am using extensively for travel and work and it is remarkable how good it still l... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The bag is not quite what I had hoped. It has lovely elements, but those are undermined by some cheap details such as the plastic logo stuck prominently on the front of the bag. The straps are also ra... Toon meer
Such a beautiful bag and is as well organized and practical as it is beautiful! I’ve had my bobobark for a couple years now. I have the blue and as it patinas the natural cork peaks through and only a... Toon meer
I have several Laflore handbags and have never had any issues with them. The last bag I received however did have a flaw. Once I contacted Laflore they acted quickly and replaced the bag. Excellent... Toon meer
Bedrijfsgegevens
Over Laflore Paris
Geschreven door het bedrijf
Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Contactgegevens
Verenigde Staten
- support@lafloreparis.com
- lafloreparis.com
4,4
Uitstekend
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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This is my fourth bag from Laflore…
This is my fourth bag from Laflore Paris. Quick delivery and always a classic, quality product. I’ve gotten so many compliments on all of my bags. It is a staple in my wardrobe.
15 juli 2026
Antwoord van Laflore Paris
Bonjour Jennifer,
Thank you so much for your wonderful review and, even more importantly, for your continued support over the years. Knowing that this is your fourth Laflore Paris bag truly means the world to us.
We're delighted to hear that your bags have become a staple in your wardrobe and that they've brought you so many compliments along the way. Customers like you are the reason we love what we do.
Thank you again for being such a valued member of the Laflore Paris community.
A bientôt,
The Laflore Paris Team
I love this purse
I love this purse. It's the perfect size and I've already received so many compliments on it. I love the compartments.
21 juli 2026
Antwoord van Laflore Paris
Bonjour Kristina,
Thank you so much for your wonderful review! We're delighted to hear that your purse is the perfect size and that you're enjoying all of the compartments.
It makes us especially happy to know you've already been receiving compliments on it. We hope it continues to be your favorite everyday companion for many years to come.
Thank you again for your support!
A bientôt,
The Laflore Paris Team
Antwoord van Laflore Paris
Bonjour Eric,
Thank you for your wonderful review! We hope your sisters love their new purses as much as you enjoyed choosing them for them.
We truly appreciate you taking the time to share your experience and for supporting Laflore Paris.
A bientôt,
The Laflore Paris Team
Replacement Hardware
It is very hard to attach the replacement ring in the bag. I’ve tried wrenches and pliers and I can’t get it to stay on. Should be easier I think. Still falling off.
25 juli 2026
Antwoord van Laflore Paris
Bonjour Melissa,
We're very sorry to hear that you're having trouble installing the replacement hardware.
Our team will reach out to you directly to better understand what's happening and make sure you get all the help we can offer. We'll work with you to find the best solution.
Thank you for bringing this to our attention, and we appreciate your patience.
A bientôt,
The Laflore Paris Team
Bought the same bag again after 5 years…
Bought the same bag again after 5 years of heavy usage. Still good quality. Fast delivery.
19 juli 2026
Antwoord van Laflore Paris
Bonjour Victor,
Thank you for your wonderful review and for choosing Laflore Paris again after five years. There's no better compliment than a returning customer!
We're delighted to hear that your first bag served you well through years of heavy use and that your new one is living up to your expectations. It's also great to know your order arrived quickly.
Thank you again for your continued trust and support. We hope your new bag accompanies you on many more adventures.
A bientôt,
The Laflore Paris Team
I absolutely love the bag
I absolutely love the bag, and I have three handbags, plus one for work and another for travel. However, I wish that the customer service could be more efficient!
25 juli 2026
Antwoord van Laflore Paris
Bonjour Margarete,
Thank you so much for your review and for your continued support. It means a great deal to us to know that you've chosen Laflore Paris for so many occasions, and we're thrilled to hear that you love your bags.
We also appreciate your honest feedback about our customer service. We're always looking for ways to improve, and comments like yours help us do exactly that. We hope we'll have the opportunity to provide you with an even smoother experience in the future.
Thank you again for being such a valued customer.
A bientôt,
The Laflore Paris Team
My first purchase was via Kickstarter
My first purchase was via Kickstarter - every bag has been exceptional. Repair (ring handles) issues were handled personally by the founders…. I just love these bags.
22 juli 2026
Antwoord van Laflore Paris
Bonjour Donna,
Thank you so much for your wonderful review and for being part of our journey since Kickstarter. Your support over the years truly means the world to us.
We're especially glad to hear that you've been happy with your bags and that we were able to personally help resolve the ring handle issue. Providing that level of support is something we care deeply about.
Thank you again for your continued trust in Laflore Paris. We hope your collection continues to bring you joy for many years to come.
A bientôt,
The Laflore Paris Team
Extremely happy Doq owner
Your customer service is highly commendable. I sincerely appreciate how you handled my situation. I only have good words for Sarah, the Laflore team and my precious Doq bag. ☺️
13 juli 2026
Antwoord van Laflore Paris
Bonjour Joanne,
Thank you so much for your wonderful review! It truly means a lot to us to hear that you had such a positive experience.
We're especially happy to hear that Sarah was able to help and that you're enjoying your Doq bag. I'll be sure to pass your kind words along to her and the rest of the team, they'll really appreciate it.
Thank you again for your support, and we hope your Doq bag brings you joy for many years to come.
A bientôt,
The Laflore Paris Team
Antwoord van Laflore Paris
Bonjour,
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your products and that you had a positive experience with our customer service. Your support truly means a lot to us, and we hope you enjoy your Laflore Paris pieces for many years to come.
A bientôt,
The Laflore Paris Team
Run away from this company
This company is one step away from being a scam. I ordered 2 items during a sale over a month ago and they have shipped. “Sarah” in customer service has told me that they are going through a warehouse change and this has caused delays in shipping, yet, the items I ordered are still being sold on their site and are listed as in-stock and ready to ship. I have emailed them several times and been told my items will be shipping soon, and they never do. It’s been over a month at this point and I’m just trying to get a refund. I advise against buying anything from this company. Find another sustainable brand that knows what it’s doing and actually cares about customer service.
30 mei 2026
Review zonder uitnodiging
Antwoord van Laflore Paris
Hi Lindsay,
Thank you for taking the time to share your feedback. We’re sorry that your experience with us did not meet the standard we strive to provide.
As our support team explained, we recently went through a warehouse transition that unfortunately affected processing times for a portion of our orders. These delays were specific to this unexpected operational change and are not representative of our normal fulfillment process. We had every expectation that our standard shipping timelines, including orders placed during our sale, would continue as planned.
While unexpected challenges can arise, we believe in taking responsibility when they do. Our focus has been on resolving the issues as quickly as possible, learning from the experience, and improving our processes so we can better serve our customers going forward.
We have also been in touch with you privately and have taken care of your request. Although we’re sorry we weren’t able to deliver the experience you expected this time, we appreciate you giving us the opportunity to assist you directly.
We sincerely wish you all the best.
A bientôt,
The Laflore Paris Team
I wanted to love it, but...
The good: I love this little bag. I got the black chou chou. It's the perfect size to hold what I need. I get so many compliments on it. I bought the bamboo handles and the woven chain strap to change up the look. The crossbody strap is great for hands-free access while traveling.
The bad: It took months longer than they said for me to finally get it. And I'm also careful with all of my bags. I use the dust bag to protect it and I treat it with the cork conditioner. I didn't have this purse for very long before it started peeling along the bottom corners and various parts of the original handles. Cork conditioner didn't help. Then one of the bamboo handles broke. I had probably used it 4 or 5 times when this happened. I love this little bag, but I'm so disappointed about the quality and won't be purchasing again.
23 juni 2026
Review zonder uitnodiging
Antwoord van Laflore Paris
Bonjour,
Thank you for taking the time to share such detailed feedback.
We’re truly pleased to hear how much you loved the design and functionality of your Chou Chou. Knowing it became a favorite bag and received so many compliments makes it especially disappointing to hear about the issues you experienced with the cork and bamboo handle.
Providing lasting, high-quality products is something we care deeply about, and we always strive to find solutions when a customer encounters a problem. Unfortunately, there isn’t enough information in your review for us to locate your order and look into your case.
We would greatly appreciate it if you could reach out to us at support@lafloreparis.com with your order details and a few photos of the bag. Our team will be happy to review everything and work with you to find the best possible solution.
Thank you again for your honest feedback. We hope to have the opportunity to assist you directly.
A bientôt,
The Laflore Paris Team
Antwoord van Laflore Paris
Bonjour,
Thank you so much for your kind words.
We’re delighted to hear that you’re enjoying the quality of your bag and that our customer service team was able to provide a great experience as well.
Your support means a great deal to us, and we’re grateful that you took the time to share your feedback.
We hope your bag accompanies you on many wonderful adventures for years to come.
A bientôt,
The Laflore Paris Team
Antwoord van Laflore Paris
Bonjour,
Thank you so much for your kind words! We’re delighted to hear that you’ve had a great experience with our customer service and that you’re enjoying your Laflore pieces.
It means a lot to us to know that our designs are being appreciated. Thank you for being part of the Laflore community and for taking the time to share your feedback.
A bientôt,
The Laflore Paris Team
Does it matter if the product is good if they NEVER ship it?
ETA: July 18 and still not shipped. Over three months.
The product may be great, I wouldn't know. Placed an order for "In-stock" ready to ship products in early April. Website says shipping time on in stock products is 72 hours. Well it's now been 1,277 hours and they still haven't shipped anything. I've reached out to them only to hear that they're "moving warehouses" and are experiencing delays. On "In-Stock" products. SMH. Turns out they use this excuse all the time to cover all manner of delays. Not only did they not ship this in time for Mother's Day (the point of the order) they also ran a mother's day promotion and touted their 72 hour shipping timeframe. Now if you're moving warehouses and admit you're shipping behind, why would you misrepresent your situation, shipping window, and advertise for a time sensitive gifting occasion? Whatever, customer service will give you paragraphs of platitudes that say nothing. Good luck getting your order is all I can tell you. Oh, and when you place your order, set a reminder for the end date of your credit card's dispute window -- you're going to want to make sure they don't run out the clock on that for you.
4 juni 2026
Review zonder uitnodiging
Antwoord van Laflore Paris
Hi J.E.,
Thank you for taking the time to share your feedback.
We understand your concerns regarding the delay with your order. As you mentioned, we have been going through a warehouse transition, which has unfortunately affected processing times for some orders. While many orders have already shipped, a portion have experienced longer delays than expected.
To be clear, these delays are tied specifically to our recent warehouse move and are not representative of our normal operations. The challenges that arose during the transition were not anticipated in advance, and we had every expectation that promotions and standard fulfillment timelines would continue as planned.
While unexpected issues can arise in any business, we believe in taking responsibility when they do. Our focus is on learning from this experience, improving our processes, and working every day toward solutions that better serve our customers.
We are actively working through all remaining pending orders and doing everything we can to get them on their way as quickly as possible. We would also like to review your specific case once more with our team and continue working with you directly. As we do not have enough information from this review to locate your order, please reach out to us at support@lafloreparis.com so we can look into it further.
We appreciate the opportunity to make this right.
A bientôt,
The Laflore Paris Team
Antwoord van Laflore Paris
Hi Jannira,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you appreciate both the quality of our products and the values behind them. Creating beautiful, sustainable pieces that our customers love is at the heart of everything we do.
Thank you for being part of the Laflore Paris community.
A bientôt,
The Laflore Paris Team
Laflore has THE BEST BAGS
This is my second Laflore bag. My bebebark has been my go-to for years now. Not only is it functionally amazing, it gets noticed everywhere I go. I finally decided to get a bobo and I love it just as much. It is gorgeous. The interior lining is very durable on these bags and the different color should be a must for all purses! Super comfortable and stylish and I feel good wearing it.
23 mei 2026
Antwoord van Laflore Paris
Bonjour,
Thank you so much for the wonderful review and for being part of the Laflore family for so long.
Hearing that your bebebark has been your go-to bag for years truly means a lot to us, and we’re so happy to hear that you’re loving your new bobobark as well.
We put a huge focus on combining functionality, comfort, and style, so it’s incredibly rewarding to hear that those details are standing out to you, especially the interior lining and everyday usability.
Thank you again for the support and for taking the time to share your experience with us.
A bientôt,
The Laflore Paris Team
Love it!
Smooth buting process and kept very informed. Perfect for work to look professional and stylish & holds everything nicely amd organized. Opening at top could be a little bigger to fit portfolio in with laptop.
22 april 2026
Antwoord van Laflore Paris
Bonjour Steve,
Thank you so much for the great review.
We’re really happy to hear that you enjoyed the buying experience and that the bag is helping keep everything organized.
We also truly appreciate the feedback regarding the top opening size. Comments like this are very valuable for us as we continue improving future designs and functionality.
We hope you continue enjoying your bag both for work and everyday use.
A bientôt,
The Laflore Paris Team
The bag is beautiful and well made
The bag is beautiful and well made. Shipping time was reasonable. I will definitely be purchasing more styles in the future!
13 mei 2026
Antwoord van Laflore Paris
Bonjour Andrea,
Thank you so much for the wonderful review.
We’re so happy to hear that you love the bag. Knowing you’re already thinking about adding more styles to your collection truly means a lot to us.
We hope you enjoy your bag for many years to come, and we can’t wait to welcome you back again in the future.
A bientôt,
The Laflore Paris Team
Antwoord van Laflore Paris
Bonjour Kevin,
Thank you so much for the wonderful review.
We’re thrilled to hear that your wife loved it and that you had a smooth ordering experience with us. Messages like this truly make our day.
We hope she enjoys the bag for many years and many adventures to come.
A bientôt,
The Laflore Paris Team
I bought so many things from La Flore…
I bought so many things from La Flore during the holidays time last year. My bebebark ring broke a week ago. I also ordered wallet etc I never received. La flore promised they would help me file insurance but never did. I have reached out many times but as always they have told me somebody will reach out. No one did. It’s now almost May. Very disappointing all around with the amount of money spent-(2 bebebark, 2 doq, 1 petit ronde, 1 wallet, 1 evening clutch, 1 bobobark, and 1 clutch purse). I would not recommended due to the poor customer service and quality. The design is great. Wish another brand would have something similar but better.
14 november 2025
Antwoord van Laflore Paris
Bonjour Rita,
We’re truly sorry to read about your experience and disappointed to hear that you felt unsupported.
I personally could not find previous conversations connected to this email with the issues you mentioned, but if there are unresolved problems with your orders or products, we absolutely want to help make things right for you. Every customer is important to us, especially someone who has supported our brand as much as you have.
Please reach out to us directly at support@lafloreparis.com with your order details and a short summary of the issues, and our team will personally review everything and work with you to find solutions.
A bientôt,
The Laflore Paris Team
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