Lampmasters.co.uk Reviews 

474
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Having looked at various UK stores for a pair of Gubi pendant lights, lampmasters was hugely cheaper than any UK supplier - £700 list price, cheapest in the UK £560, £400 at lampmasters. I was prett... Toon meer

Beoordeeld met 4 van de 5 sterren

A slightly chaotic ordering experience as one minute it was going to take 13 weeks, then 17 weeks and then it actually arrived after about 4 weeks but to be fair we got an update each time and the pro... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered on August 24th and still haven’t received and tracking has nothing since Aug 28th when item supposedly cleared UK customs 4 days later and still no update. I would expect a fast track re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

There was a slight delay on delivery due to one size lamp being out of stock - but we were kept informed throughout. Light fitments exactly as ordered and delivered from Germany. Just been fitted in o... Toon meer

Bedrijfsgegevens

Over Lampmasters.co.uk

Geschreven door het bedrijf


✔ Strongest designer range

✔ 30 days return policy

✔ Excellent customer service

At Lampmasters, we have collected the most exclusive lamps from top-class designers and manufacturers.

Contactgegevens

4,1

Goed

TrustScore 4 uit 5

474 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(474)

427 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

II never got my returns label

II never got my returns label

8 september 2026
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello,

Thank you for your review. We are sorry to hear that you have not received your return label. We understand how frustrating this can be and apologize for the inconvenience. We can see that one of our agents is currently working on your case and will get back to you as soon as possible. Your feedback will be shared with our quality team to improve our products and services.

Kind regards,

Beoordeeld met 1 van de 5 sterren

You need to stop emailing your customers so much

The product I ordered was great. I’m leaving such a negative review because I ordered one single product that I paid full price (meaning, no 10% discount in exchange for subscribing to something or whatever) and this has generated so far NINE EMAILS from Lampmasters.

I’m not kidding. NINE EMAILS. 9. NINE!

See for yourself:
1. 20/08/2026: Order confirmation
2. 21/08/2026: Information regarding your order
3. 08/09/2026: Your Lampmasters.co.uk invoice
4. 08/09/2026: Your order from Lampmasters is on the way
5. 11/09/2026: We hope you enjoy your order from Lampmasters
6. 13/09/2026: Personal product recommendations for you
7. 13/09/2026: Thank you for your order - personal recommendations for you 💛
8. 20/09/2026: ⭐️⭐️⭐️⭐️⭐️ How many stars would you give lampmasters.co.uk?
9. 25/09/2026: A reminder to review lampmasters.co.uk

I don’t think this list even includes the emails I received from the delivery company.

I’m sorry for leaving such a harsh review but this is just not sustainable. Leave us alone. We can’t be receiving that many emails every time we make a purchase online.

8 september 2026
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello,

Thank you for your review. We appreciate your honest feedback and are pleased to hear that you were happy with the product itself. At the same time, we understand your frustration regarding the number of emails you received following your purchase.

We are sorry that our communication felt excessive and detracted from your overall experience. Feedback like yours is valuable, and we will share it with our quality team as we continuously review how we communicate with our customers and how we can improve the customer experience.

Kind regards,

Beoordeeld met 1 van de 5 sterren

Poorly packaged, damaged goods

I ordered a reading lamp from Lampmasters. When it arrived it had multiple damages. There was a huge dent in the central arm, scratches on the metalwork and the electric cable was fraying which is a huge health and safety issue. When the lamp arrived it was not even bubble wrapped it just arrived in a cardboard box with a bit of brown paper underneath it. Had it been packaged more carefully all of this could have been avoided. It took nearly one week to arrive from Germany and now I have to return it. I have requested a full refund in view of damaged goods this has ruined my shopping experience with this company. I am very disappointed!

8 september 2026
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello,

Thank you for your feedback. We are very sorry to hear that your lamp arrived damaged and that the packaging did not adequately protect the product during transport. We understand how disappointing and frustrating it is to receive an item with dents, scratches, and damage to the electrical cable, especially when this results in the inconvenience of arranging a return and refund. This is not the experience we want for our customers.

We appreciate your cooperation throughout the return process and thank you for carefully packaging the return and providing the requested photos. Your feedback will also be shared with our quality team to help improve our products, packaging, and services.

Kind regards

Beoordeeld met 5 van de 5 sterren

The service I received from Lampmasters…

The service I received from Lampmasters was exceptional.
The quality of the lamp I ordered was not 100% and when I notified Lampmasters of this they responded quickly and led me through my options without any issues. Communication was unparalleled and they were reliably efficient in doing what they said they would do. It was a rare show of good old fashioned service.
I would have no hesitation in using them again.

8 september 2026
Beoordeeld met 5 van de 5 sterren

Great service

I was a bit concerned when I read the light fitting was coming from Germany. It got held up in the UK with the delivery company, however this was swiftly dealt with via customer services. The light is amazing, exceeded our expectations, would be very happy to buy from this company again

31 augustus 2026
Beoordeeld met 5 van de 5 sterren

Great choice of lighting found the…

Great choice of lighting found the lights I had been looking for at a very good price a lot cheaper than anywhere else not had a chance to put them up yet but look really good quality and just the colour I was looking for delivery was good to.

31 augustus 2026
Beoordeeld met 1 van de 5 sterren

No refunds for returned items with no communication - avoid

I ordered two items from Lampmasters and returned them within the respected period. They processed the return of both items but only refunded me for one. I have since sent three emails asking for my remaining refund, but I have not heard back since my latest email in March 2026. It's extremely disappointing as the brands they sell are trustworthy but Lampmasters' lack of diligence to properly process customers' refunds leave me extremely let down. I would not recommend ordering from them, especially items of a higher value, in case you need to return it.

17 maart 2026
Review zonder uitnodiging
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello and thank you for your review. We're sorry that you've had a negative experience with us. We've now reached out to you to get more details on your order to help solve this issue

Beoordeeld met 4 van de 5 sterren

Lovely product

Lovely product. Good, efficient customer service. Delivery was delayed due to no stock which was disappointing but they communicated well and I was very pleased with the light when it arrived.

27 augustus 2026

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