Lampmasters.co.uk Reviews 

478
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Having looked at various UK stores for a pair of Gubi pendant lights, lampmasters was hugely cheaper than any UK supplier - £700 list price, cheapest in the UK £560, £400 at lampmasters. I was prett... Toon meer

Beoordeeld met 5 van de 5 sterren

There was a slight delay on delivery due to one size lamp being out of stock - but we were kept informed throughout. Light fitments exactly as ordered and delivered from Germany. Just been fitted in o... Toon meer

Beoordeeld met 4 van de 5 sterren

A slightly chaotic ordering experience as one minute it was going to take 13 weeks, then 17 weeks and then it actually arrived after about 4 weeks but to be fair we got an update each time and the pro... Toon meer

Beoordeeld met 1 van de 5 sterren

Utter garbage , ordered weeks ago . Still not delivered .no contact whatsoever. Would never use again Seen the response below from Lampmasterd...and still no one has been in touch. I would either... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Over Lampmasters.co.uk

Geschreven door het bedrijf


✔ Strongest designer range

✔ 30 days return policy

✔ Excellent customer service

At Lampmasters, we have collected the most exclusive lamps from top-class designers and manufacturers.

Contactgegevens

4,1

Goed

TrustScore 4 uit 5

478 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(478)

433 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Lovely product

Lovely product. Good, efficient customer service. Delivery was delayed due to no stock which was disappointing but they communicated well and I was very pleased with the light when it arrived.

27 augustus 2026
Beoordeeld met 1 van de 5 sterren

2 weeks post purchase and still no item received

Ordered on August 24th and still haven’t received and tracking has nothing since Aug 28th when item supposedly cleared UK customs

4 days later and still no update. I would expect a fast track replacement to have been offered or a full refund by now.

Very disappointing and if I do not have a solution I find acceptable by Friday 11th I will be cancelling the transaction with my credit card holder and have wasted 3 weeks with this supplier.

24 augustus 2026
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello,

Thank you for your review. We are sorry to hear that you have still not received your order more than two weeks after purchase. We understand how frustrating it is to see no tracking updates since August 28th, especially when the shipment appears to have already cleared UK customs.

Our customer care team is already working on your case and investigating the shipment status. We apologize for the delay and appreciate your patience. You will receive an update as soon as possible.

Your feedback will also be shared with our quality team to help us improve our products and services.

Kind regards,

Beoordeeld met 1 van de 5 sterren

Appalling lack of service Their…

Appalling lack of service Their customer service phone number only refers you to their website and requests for a call back produce nothing I want to talk to them about my order but cannot get to talk to an actual person Should have read the negative reviews before using them!

4 september 2026
Review zonder uitnodiging
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello and thank you for your review. We're sorry that you've had a negative experience with us. We've now reached out to you to get more details on your order to help solve this issue

Beoordeeld met 5 van de 5 sterren

Efficient overall service

Efficient overall service. I waited for about 9 months to get my order fulfilled at Skandium in UK with all sorts of excuses for the delays. I then decided to order at LampMasters and the item was delivered within a week.

18 augustus 2026
Beoordeeld met 3 van de 5 sterren

Great products, bad delivery company

Great products at good prices. Very happy with the lamp, but delivery was messy - it was several days late compared to the estimate, no notification from the delivery company on when the package would arrive (no day or time), so it took several attempts to get the package. Lampmasters was helpful in nudging the delivery company, but delivery took much longer than it should have.

10 augustus 2026
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello,

Thank you for your review. We are delighted to hear that you are happy with the lamp and found our products to offer good value. We are sorry to learn that the delivery process did not meet your expectations and understand how frustrating the lack of delivery updates and delays must have been. We appreciate your kind words about our support team and your feedback regarding the delivery experience. Your feedback will be shared with our quality team to help improve our products and services.

Kind regards

Beoordeeld met 1 van de 5 sterren

Appalling and dangerous and unconcerned

Appalling. Sent a couple of mirrors from Germany in the most awful packaging.
One of mirrors was shattered. Wanted me initially to return the broken glass mirror. Then when said I certainly wasn’t go to send broken glass through the post, said for me to remove the glass and send the frame. I’d already been cut in taking out the mirror, certainly wasn’t going to risk further injury
They sent a mirror in loosely packed, bits of tape hanging off, dreadful packaging, and put their money (MY money!) before customer and postal service safety.
Never ever use them.

15 augustus 2026
Review zonder uitnodiging
Logo Lampmasters.co.uk

Antwoord van Lampmasters.co.uk

Hello and thank you for your review. We're sorry that you've had a negative experience with us. We've now reached out to you to get more details on your order to help solve this issue

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service, sorted my query within a day. I received a email same day and was kept updated throughout. Would definitely buy from again. Thank you lampmaster. Don’t really get queries sorted so fast.also my purchase was lovely

14 augustus 2026
Beoordeeld met 4 van de 5 sterren

Love the product

Love the product - garden wall lights look classy outside.
Delivery a bit slower than expected so was away when a delivery was attempted & delivery companies website didn’t allow me to rearrange ahead of delivery.

8 augustus 2026

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