Having looked at various UK stores for a pair of Gubi pendant lights, lampmasters was hugely cheaper than any UK supplier - £700 list price, cheapest in the UK £560, £400 at lampmasters. I was prett... Toon meer
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Lees wat reviewers zeggen
There was a slight delay on delivery due to one size lamp being out of stock - but we were kept informed throughout. Light fitments exactly as ordered and delivered from Germany. Just been fitted in o... Toon meer
A slightly chaotic ordering experience as one minute it was going to take 13 weeks, then 17 weeks and then it actually arrived after about 4 weeks but to be fair we got an update each time and the pro... Toon meer
Utter garbage , ordered weeks ago . Still not delivered .no contact whatsoever. Would never use again Seen the response below from Lampmasterd...and still no one has been in touch. I would either... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Lampmasters.co.uk
Geschreven door het bedrijf
✔ Strongest designer range
✔ 30 days return policy
✔ Excellent customer service
At Lampmasters, we have collected the most exclusive lamps from top-class designers and manufacturers.
Contactgegevens
Rabanusstraße 14-16, 36037, Fulda, Duitsland
- +44 203 4998953
- info@lampmasters.co.uk
- lampmasters.co.uk
4,1
Goed
478 reviews
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Quality product at a competitive price…
Quality product at a competitive price with quick delivery.
26 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I haven't received the item yet?
18 mei 2026
Antwoord van Lampmasters.co.uk
Hello,
Thank you for your feedback. We’re very sorry to hear that you have not received your item yet, and we understand how frustrating and concerning this must be for you. This is certainly not the experience we aim to provide.
We can see that we have contacted you and provided more details regarding your order. Please feel free to get back to us via email if you need any further support, we are always happy to assist you.
Your feedback will be shared with our quality team to improve our delivery processes and overall service.
Kind regards
Excellent quality products
Excellent quality products (I bought some Lucande outside lights). Not cheap but you get what you pay for. Opted for standard delivery - up to 5 days, came in 2. Couldn't fault.
18 mei 2026
Not a great start!
They’ve sent me a “how well did we do?” email, before I’ve even got the lamps, which are quite late, delivery wise. No option but to go with one star.
21 mei 2026
Antwoord van Lampmasters.co.uk
Hello,
Thank you for your feedback. We understand how frustrating it must be to receive a “how well did we do?” email before your lamps have even arrived, especially when the delivery is already delayed, and we sincerely apologize for the inconvenience.
We completely understand your disappointment in this situation. This is not the experience we want to provide, and your feedback is very important to us. We kindly ask you to contact our customer service via our online shop so they can check the status of your delivery and assist you further.
Your feedback will be shared with our quality team to help improve our processes and services.
Kind regards
Received on time and well packaged
Received on time and well packaged. Very good communications to say when it was being shipped etc. Well made and look fantastic fitted.
Thank you.
15 mei 2026
The service and quality of the product…5 star
The service and quality of the product from Lampmasters is 5 star.
The courier, Parcel Force, didn’t quite match their standards with their level of communication on the delivery.
19 mei 2026
Terrible
Despite a UK website, my order was shipped from Germany. And despite a 2-3 day delivery timescale, it is nowhere to be seen. The courier says that Lampmasters did not put the correct shipping address on. Lampmasters have not refunded me, and are not helpful. "We're looking into it" is the total sum of their "service". I have been forced to raise a chargeback with my card provider. Buy elsewhere
18 mei 2026
Antwoord van Lampmasters.co.uk
Hello,
Thank you for your review. We are very sorry to hear about your experience and understand how frustrating this situation must be for you.
We also apologize for the delay with your delivery and the inconvenience this has caused. We can see that one of our customer care team members is currently working on tracking this with DPD, as your tracking link still shows the parcel in transit. There have unfortunately been delays with the courier over the past week, which may be affecting your shipment. As soon as we receive further updates, our customer care team will get back to you.
Your feedback will be shared with our quality team to improve our products and services.
Kind regards
Thanks everything was ok
19 maart 2026
Lamp is fantastic arrived well…
Lamp is fantastic arrived well protected in sturdy packaging. Easy to charge and looks amazing.
4 mei 2026
Good quality and great value lamps very happy with this purchase
Good quality and great value for the lamps that I bought, if you can wait a few days for the delivery, it is worth it.
12 mei 2026
Excellent quality and service
4 mei 2026
Quality all round
A great website, giving all the details you need to make a purchase of fitted lights e.g. photos from all angles and diagrams of the fittings.
Prompt delivery, high quality product. Items well packaged. Great customer service.
13 april 2026
Broad selection on website and order…
Broad selection on website and order process straightforward. Product as described and well packaged on delivery
5 mei 2026
The light looks very good in my…
The light looks very good in my kitchen. However delivery took nearly 3 weeks when the estimated time on ordering was a week! In the grand scheme of things it didn't interfere with the decorating of the kitchen, but it would have been nice to have been informed of a potential delay from the start.
However the light and how it looks in the kitchen is very good.
7 mei 2026
I ordered this item on the 6th May ad…
I ordered this item on the 6th May ad have NOT received it YET!
7 mei 2026
Antwoord van Lampmasters.co.uk
Thank you for your message and we are very sorry that you have not yet received your order placed on 6th May. We understand how frustrating and disappointing this delay must be for you.
We can see that one of our customer care team members is already in contact with the courier, requesting more details about your shipment. We will get back to you as soon as possible as soon as we receive an update.
Your feedback will also be shared with our quality team to help improve our delivery processes in the future.
Excellent service
Excellent service, very professional. Superb customer and environmental focus.
7 mei 2026
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