Lampmasters Reviews 

164
•
TrustScore 3.5 uit 5

3,3

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Beoordeeld met 1 van de 5 sterren

They sent me a glass lamp that was very poorly packaged, very little padding so no care was taken when packing it. Needless to say the glass was broken. They insisted that I return the glass pieces t... Toon meer

Beoordeeld met 5 van de 5 sterren

I've just received my gorgeous &Tradition vase. As described and even better than in pictures! Very well packaged. Nice delivery times considering UK delivery: ordered on 8th April and received... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered a Nordlux table lamp. Arrived within a week of ordering. The plus in ordering from Lampmasters over other sites that also stocked this lamp is that there was a bulb included for the same price... Toon meer

Beoordeeld met 3 van de 5 sterren

Ordered a floss chandelier , was on sale for €1600, all appeared well , after installing, we found that 10 light bulbs not working out of 30, not bulb related as I tested the bulbs different location... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lampenwinkel
  2. ook in
  3. Lampenkapleverancier
  4. Lichtconsultant
  5. Meubelaccessoires

Geschreven door het bedrijf

✔ Strongest designer range ✔ 30 days return policy ✔ Excellent customer service At Lampmasters, we have collected the most exclusive lamps from top-class designers and manufacturers.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

164 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,3

Alle reviews

(164)

13 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Really stylish lamp.

Really stylish lamp that will look great on our old house. Buying direct was easy and the lamp arrived quickly and in perfect condition.

26 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional service and an impressive range of products at competitive prices

Dear Henri
I just wanted to thank you for your exceptional assistance during my recent purchase of a replacement lampshade. Your knowledge and guidance were incredibly helpful. I was especially impressed that you reached out to the manufacturer to double-check for me, which really helped put my mind at ease. I truly appreciate your patience and the effort you took to ensure I was completely satisfied with my selection.
Thanks again for such excellent service – I’ll definitely be recommending you to others! And I will keep coming back.

2 december 2024
Review zonder uitnodiging
Logo Lampmasters

Antwoord van Lampmasters

Dear C,

Your high praise has been forwarded to Henri, who has been positively beaming since. We are glad to have been able to provide such a positive experience for you and value your beautiful words to the highest degree.

Best regards,
Team Lampmasters

Beoordeeld met 1 van de 5 sterren

Bought a £200 coatrack which was…

Bought a £200 coatrack which was supplied and delivered without the required fixings in the box. Lampmasters refused to send the fixings out to me after, this has been going on for 3 weeks now. Every time they request another picture. Send a picture of the box. Then send a picture of the instructions manual. Send a picture of the coatrack. Send a picture of the code on the coatrack (there isn't one). Send another picture of the box.
They send out items without the fixings (which state they are included) but aren't, then instead of solving the issue, they just mess you around til you give up. I would never purchase from them again and would recommend that nobody does.

14 januari 2025
Review zonder uitnodiging
Logo Lampmasters

Antwoord van Lampmasters

Hello Charlie,

We are sorry to hear that you are disappointed with our service.
However, all our suppliers ask for batch numbers and sometimes additional photos during a claim process,
We have to follow their rules and that is why we asked you to provide them.

We apologize for the inconvenience and we hope for your understanding.

Lampmasters team

Beoordeeld met 1 van de 5 sterren

Item arrived damaged and I'm still…

Item arrived damaged and I'm still waiting for a response from their 'claims' team over a week later... Not great!

1 januari 2025
Review zonder uitnodiging
Logo Lampmasters

Antwoord van Lampmasters

Dear Connor,

As our office was closed some days over Christmas, we only managed to respond back to you on the 30/12.
We do apologise for this delay.
As stated in the email, the case has been forwarded to our claims department, who will be looking into this as soon as possible.
We apologise for any inconviniece this may have caused you.

Best regards,
Team Lampmasters

Beoordeeld met 5 van de 5 sterren

Frandsen Ball Wall Lamp

Ordered the Frandsen Ball Wall Lamp in Glossy Mint. Looks fab! Our walls are a very similar colour to the light, so it works perfectly.

Very happy with service and delivery from Lampmasters.

6 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Still not received my parcel

Still not received my parcel, order was placed in November. Lamp masters have sent my parcel/order out with only part of my address on it therefore courier is unable to deliver been a disaster trying to contact courier to rectify the problem now 19th December and no parcel very disappointed customer.

19 december 2024
Review zonder uitnodiging
Logo Lampmasters

Antwoord van Lampmasters

Hi Nicole,

Unfortunately, while placing your order with us on November 30th, you stated your address details incorrectly. We shipped it on December 3rd and you contacted us about changing the delivery address after the first, failed delivery attempt.

We contacted GLS about correcting the delivery address the same day you emailed us - December 12th.

We tried to reach out to GLS once again to escalate your case.

We apologise for the inconvenience and hope for your understanding.

Team Lampmasters

Beoordeeld met 5 van de 5 sterren

Never used lampmasters befor… I…

Never used lampmasters before… I checked trust pilot for reviews… some good some not so good reviews…. My whole experience with lampmasters is 100% satisfaction…. Henri who was helping with my order ( I live in Glasgow) I wanted delivery to go smoothly and it did .. he kept me updated the whole time if I had any concerns he delt with them professionally. So much so I am hoping to order table lamp to match inlay t2 linear floor lamp ….i would recommend lampmasters 100%… Eleanor H

5 november 2024
Review zonder uitnodiging
Logo Lampmasters

Antwoord van Lampmasters

Hi Eleanor,

Thank you for your kind words, which have been forwarded to Henri - he extends his humble thanks as well. Have a lovely Christmas!

Best regards,
Team Lampmasters

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