My order didn’t arrive and I was met with lots of excuses via email when I asked for a refund. Thank god I paid via PayPal so my payment is being refunded. This is definitely a Chinese company who p... Toon meer
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I have emailed numouros times and still waiting on a reply paid over £400 for garden furniture and still waiting 2 weeks later,look if it's not coming just refund me.Or just give me a answer this is... Toon meer
Only 1 star because cant give none otherwise cant write a review. DO NOT buy from this company!!!!!!! I ordered a bbq on 9th July. Have sent 4 emails asking where my order is and for refund had n... Toon meer
Becoming concerned by these negative reviews. I have similarly ordered an in stock item and order status is still at processed, no updates at all. Order ID: #%s #2264 ................... If worryin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
pet foods
Contactgegevens
Verenigd Koninkrijk
- support@dubaipetfood.com
- laodel.com
1,4
Zeer slecht
54 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible services
I WOULD LIKE TO CANCEL MY ORDER BUT I CAN NOT FIND ON THE WEBSITE HOW I COULD DO IT. NO OPTION THERE. NO MONIES WILL BE TAKEN FROM MY ACCOUNT.
Like a lot of the other reviews, my order is still pending with no replies to emails etc... I would like to cancel my order. I have 2 weeks waiting for it.
26 april 2021
Review zonder uitnodiging
Antwoord van laodel.com
as of we improved our customer service, we reply all emails we receive, our delivery information clearly shows delivery time frame, until despatch we don't charge the customer, order stay pending. if you need contact us for any information, order update, cancellation,.. please use our contact us form or email us support@laodel.com . we do not monitor reviewing websites for day to day customer inquiry or customer support.
Website does not seem legit
Website does not seem legit. Garden furniture shows in stock. yet no update once order has been placed. Have requested funds back via paypal. Has anyone else managed to get a response from this company and even better a refund?
21 april 2021
Review zonder uitnodiging
Antwoord van laodel.com
Sorry for the inconvenient due to Since the number of orders received this season is very high, our logistics and delivery function has been unable to handle order delivery with as much efficiency as it generally does. we don't take your money until despatch the item. if you wanna cancel the order just request us with your order number we will cancel your order. as we not process your payment paypal or bank will release money back to you. if you want you can contact your bank or paypal they will clarify you the same details.
My order is still pending and the…
My order is still pending and the company is not answering my emails. AVOID!! It looks like a scam website, only taking your money without sending any goods or replying to emails!!
21 april 2021
Review zonder uitnodiging
Antwoord van laodel.com
I am sorry that you did not receive your order on estimate delivery date. please allow us 24hours to reply your email. Since the number of orders received this season is very high, and current ongoing pandemic situation our logistics and delivery function has been unable to handle order delivery with as much efficiency as it generally does. you can be request us to cancel your anytime please be advice we have not charge you until despatch your order. Thank you
Horrible service,
Horrible service,
Still waiting for my order.
They said 2-3 days , after 3 weeks my garden furniture is still pending.
Many emails without answering.
Avoid this company.
20 april 2021
Review zonder uitnodiging
Ordered garden furniture
Ordered garden furniture, however this is still pending and I’ve sent numerous emails and had no response as to when it will be delivered , shocking customer service!!!
20 april 2021
Review zonder uitnodiging
Awful service
Update: I can see several reviews have had a response but not mine! Still no change to order status, still no item, still no response to my emails/contacts.
I’ve tried 3 times to contact Laodel regarding my order which still says pending. So much for quick delivery! Just a response to tell me what is going on would be nice.
19 april 2021
Review zonder uitnodiging
Thanks to Laodel
Just wanted to thank laodel for there prompt reply and refunding my pending money yesterday ,I,m very grateful for there attention to my previous review ,but they need to answer customers e mails to prevent them from worrying, never the less I,ve got my money back ,thanks again . Janette Tomlinson.
13 april 2021
Review zonder uitnodiging
Terrible customer service
Made an order on 20th March which alleged delivery in 5 days - still no sign of my order and absolutely no response at all to the numerous e-mails sent to customer service. Would not recommend to anyone!
7 april 2021
Review zonder uitnodiging
Antwoord van laodel.com
sorry to hear you haven't receive your order expected day , orders received this season is very high, our logistics and delivery function has been unable to handle order delivery with as much efficiency as it generally does . please contact our customer service with your order details at support@laodel.com
Order still says "pending" and I'm £500 down
I ordered a garden furniture set last week on Tuesday and ever since the status has been "pending". I have tried multiple times to contact through email and online form with no response. The website states shipping only takes 3-5 working days, so where is my order? There is no phone number or online chat so now I'm stuck and £500 out of pocket.
R.e. response to my message below - did you not read my post?! I said I've already emailed and used your form but you do not reply to me!
29 maart 2021
Review zonder uitnodiging
Antwoord van laodel.com
I am sorry that you did not receive your order expected delivery date. please contact customer support by website contact form or support@laodel.com, customer service will be help to solved your inquiry, please be advice laodel.com will be not process your payment till despatch your item (stay "pending")
Nice products at decent prices & quick delivery
Great experience using this site for the first time. Was a little wary when I couldn’t find any reviews, but they had a product (garden seat) at a reasonable price that was sold out elsewhere, and offer payment through PayPal so I went for it. The order process was easy, they sent tracking info when the item was shipped and I took delivery 2 days after ordering. Love the product too!
24 maart 2021
Review zonder uitnodiging
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