Lapcatz Reviews 

Arrived without the supposedly enclosed USB cable and no instruction manual - thus useless I did send them the info but don't really expect to hear back

The toy bird arrived broken. It doesn’t do anything and looks cheap and nasty. I tried to charge it and the battery glowed red but then eventually went off and still nothing happened. I have contacted them for a refund or exchange but, reading the reviews here, I’m not holding out much hope.

The bird cat toy is terrible.
It does not charge or turn on.
It’s so badly made.

The product never worked as described because it never turned on. Charged it for a day after unpacking…never activated the bird toy.
Customer service is completely AI and does not offer getting a new one expedited…they only offer the item be sent back, to China, and if Lapcatz found defective, a credit will be issued… is that objective or another way to not send out a refund??? Don’t buy from this toy, in my opinion.

delivery in 5-7 days. made in USA all false statements after reading reviews kicking myself for not reading before spending! Never again!!!!

Website reviews are clearly fake. Even fake low star reviews to hide that the 5 star reviews are fake too.

The bird doesn't fly!! They literally have a video on there page of the bird flying!!! And there reviews are fake!! tons of review from the same person

TOINK loves her new cat bed! This is our neighbor's cat but she visits often and sometimes takes a nap. She's not allowed on the furniture so needed something soft, cushy, and cozy for the floor. This is it and she always uses her front paws to "make biscuits" before settling in and sleeps both inside and on top.

THIS company is a scam! THE BIRD does not fly! They do not refund your money, its from CHINA!~ It costs more to return the item than the toy! ITS a SCAM! Stay away!

Same issues as the others- the toy never charged. They asked for a video- immediately sent them multiple videos. They then requested ANOTHER video! And now they have stopped responding. It’s the runaround. It’s a full on scam with a literal garbage product. DO NOT BUY!

Total scam. Do not buy. They have pages and pages of fake reviews on their site. They list this product as "flying erratically" for "hours and hours of independent play". The same product is offered on Chewy for 1/3rd of the price. Their return policy is impossible - you will have to ship back to china and it will cost more than what you spent on the product.

Ordered and they don’t work. I got 2 and they don’t work. Really sad for my kitties. What a disappointment. Do Not Buy.

Ordered the bird toys for my cats the instructions stated they would be fully charged in a hour it’s been 4 hours still not charged. I also had issues with delivery took about 3 weeks to get I did send an email and got a response back in 3 days said they would check on shipping. If I would have seen these reviews before I ordered I would have never ever purchased.

I want to thank Lapcatz for posting the cats beds .I do like them very much . Praise the Lord Jesus for everything he sees me through. I ask the Lord for strength to look after and care for my cat's health and welbeing in Jesus name I pray Amen. Thank you again lapcatz

My 2 Flappy Fellas arrived but do not work. LapCatz says hit the chat button on the webpage to speak with a customer rep, but there is no chat button. No phone number anywhere either. I’ve sent 2 emails and they have not replied. Scam

Really sucks and does not fly
Hover or jump my cat is actually scared of it and The customer service. The company in general is the worst do not. Buy!!!!!!!!! It suckssss
And you won’t get a refund if you don’t like it.

I read your story on your website about creating Lapcatz after adopting two Bengal cats in 2022. First off my regular house cats can’t even fit in these things that arrived today.

One other thing you should put on your website is the fact that most of the reviews I’ve seen about this product are all one star not the 4.7 out of 5 you show.

One last thing is you should tell the public it will be coming from CHINA. I guarantee if you state this, nobody will order!!

Totally unsatisfactory!

Ordered an item on 12/18/2025.
Shipping stated would receive between 5-7 business days. My thought/error was thinking item being shipped from the United States, not directly from China. As of yet, never received , 12/20/2025. Tracking information provided does not have any information other than item received from shipper. Already paid for, so disputed charge with credit card company. And UNFORTUNATELY, the company has no way of contacting them other than customer service email that goes unanswered. Have filed a complaint with The Better Business Bureau

I Ordered 3 flappy fellas from lapcatz. They don’t not fly as advertised or have 3 different mode options. The whole product is a scam. Says they are a small family business. They are located in China. Getting a return and money back not worth shipping it back to china. Shame on them. I don’t mind buying products from China as long as they work. This product was nothing like they advertised. DO NOT BUY FROM THEM!!

Have tried repeatedly to cancel the subscription as well as return the product. Have gotten no where.