Lapcatz Reviews 

I never write bad reviews but this one’s needed, same issue as most others….wish I’d checked reviews before purchasing! I ordered December 5, 2024 and tracking just lists a bunch of “in transit to next station”. Five weeks later, no sign of my order. But from the sounds of other reviews, doesn’t look like I’m missing a quality product anyway. I’m now attempting to get a refund but not holding my breath. Save yourself time, frustration and possible fraud, order something else. Your cat and credit card will thank you.

it’s past a month now —no product—with no reply. I should have known better from a self proclaimed “US” company. Beware, folks….no good.

Very poor quality and cheap products! The two cat beds ordered were delivered from the factory in China, vacuum packed into a very small bag. The cost of returning them to the factory in China means that you'll be stuck with them. This is not made clear on the returns policy...
They offered me 10% refund...
Would not recomend!

I ordered LapCatz nesting bed for my cat on December 3, 2024, I wrote LapCatz on December 18th, 2024 after following the tracking. Every time I check the date the cat bed is to arrive, its either hung up in Customs or its at a Sorting Centre. LapCatz responded to my email on Dec. 19th, 2024 and gave me a tracking package to follow and said to follow for a few more days. Today its January 5th, 2025 and at this point, I have no idea where it is or which parcel service has it.........

100% a scam. I ordered this bed on 12/9/2024 and the website said it would take 5-7 days. I still have not received it (as of 1/4/2025) despite contacting the seller multiple times and asking for updates and attempting to cancel my order. Do NOT use their package tracker- it is likely a phishing website.

This is an addendum to my first review of Lapcatz. In the first review it had been more than 3 weeks and I still had not received the 2 cat beds I ordered in December. Miraculously, I did receive the cat beds yesterday. This was after I had contacted my credit card company and they were investigating this. Anyway, although I did receive the beds they are of extremely poor quality and I am planning to return them. Judging by other reviews though they will have to be returned to China and I will have to pay for the mailing. They claim to be a family run company and the return address on my package has an individual man’s name and address (no company name) in Chicago - yet they have to be sent to China to be returned?! While waiting for these beds I ordered a similar bed from Amazon for the same price and it is of a much higher quality than these Lapcatz beds.

Ordered December 7th, tracking is not consistent with any US shipping lines, and only shows a December 14th update of parcel received at sorting centre.
On January 3rd, still no updates and there were multiple attempts at fraudulent charges on my credit card used to purchase with LapCatz.

Someone should shut these scamming criminals down before they steal from others. 😠

Same issue as most people - ordered in December 2024.- finally arrived Jan 3rd. Emailed customer service several times requesting a refund which they declined as it was “in transit”
The product is really cheap -and small - nothing like the pictures. Avoid at all cost - it is a complete SCAM!!!!

Same issue as most people ordered in December 2024.
Still hasn't arrived Jan 2nd. Emailed customer service twice with a threat to submit credit card fraud. They responded they can't control delivery company.
No updates on tracking still. SCAM SCAM SCAM.

I'm almost certain this is a Temu product, they say 5-7 day delivery, that's a lie, almost 2 weeks haven't received it still. They don't provide detailed tracking, their tracking just says "being packed, on the way to airport, at the airport,...etc which is exactly what Temu shipping does. So I'm convinced this person is just ordering the product for you via Temu charging you x2, x3, x4 the price because you can literally get it on Temu for $5-19 depending on size and seller.
Their customer service is basically non-existent which is why I result to having to leave a negative review which I never do but because they're ignoring me I'll go ahead and worn everyone, soon I'll start blasting their social media if they don't reply ASAP and that won't look good with my 100k followers support.
And their return is a scam you have to return it to origin country which will cost you more than the product itself causing you to keep it and not get a refund. Just buy it off Temu yourself! And stop scamming people, I'm all for making money and building a company and brand but be fair and provide Guest Service that's always number 1 or you'll end up in the trash!

Horrible refund policy. Should have looked at the reviews before purchasing. You have to send the product back to China and you have to pay for it. If you don’t send it back you only get a 20% refund. They need to either have a return center in the US or supply a label for shipment back to China. Ridiculous and sad because the product is nice but my cat didn’t fit in it. Will never buy from this company again and will make sure people know about their policy.

I ordered 3 of the LapCatz nest beds at the end of November. They charged my card but nothing ever arrived, I have waited about 6 weeks and in a few days it will be 2025. These sellers should be in prison. Just another scam and I was caught. I’m on SS and can’t afford this. They were to be special Christmas gifts for family members with cats. It’s disgusting.

Same experience as everybody else. I ordered two beds for my cats on December 5 and three weeks later I’m still waiting for it. I wanted to have it by Christmas. I’ve gotten no feedback from the company, yet they already charged my card. I’m going to call my bank and dispute the charge because at this point I’m doubting I’m ever going to see it. You’re better off ordering from Chewy

Same experience as others. Ordered on December 8th - it's 12/24, I still haven't received it and there's no indication that it will be here anytime soon. I sent an email to customer service last week requesting an update. They literally responded with the same information I was referencing online.

Ordered the product . the website states that 5-7 days shipping. I ordered on December 6th and 2 and a half weeks later, I still do not have a delivery date. I see that many reviews state this. I should have read up on the company before doing business with them. Please do not buy from this company. It is doubtful that you will get the product on time, if at all. I learned my lesson ! never again !

I ordered a bed Nov 28th and received shipping confirmation of order Dec 2nd. and tracking on Dec 6th. It is Dec 22nd now and finally tracking show, but it is in Chicago...I'm in Washington. Good thing I didn't orded it as a christmas gift. There shipping timeline is very inaccurate. Unclear if I will ever see the package.
You can find similar pet beds on other sites, like Chewy.

A crock of cat shit. I feel foolish for trusting a Facebook advertised product.

I bought one of the beds for my cat. She seems to really like it because it’s warm, so I bought another for her sister. The inside of the new pillow was NOT the same material as the outer part of the pillow. It’s more like a regular pillow. Very disappointing. I am going to return it.
I would like to get a response re this as to why this happened

I placed an order on November 28, 2024 and on the 29th I received an email stating my order has shipped and was expected to arrive in 4-5 business days.
On Dec 12th I sent an email asking where my order was, and at 1:14am I received a reply from “Sarah” saying my package was in the processing phase.
I replied questioning that as I had an email and tracking number (which - as of today - still doesn’t show any tracking information). I never received a reply, even after emailing daily for 5 days asking for one.
I am doubtful I will ever get my order and believe that this company is a scam.
I would never recommend this company.

Ordered two cat beds and 21 days later still haven't received them. Company says they cannot track the shipment as once it leaves their facility it's out of their hands. But since they charged my card before shipping, I maintain they do bear some responsibility. Cannot recommend this merchant.