Lapcatz Reviews 

I think the company is a scam. I placed an order on November 29th and it is December 17th and I have not received my order. I sent an email yesterday, but do not expect to hear anything back. Lesson learned. Don’t trust ads on Facebook.

I never received my order! After going back and forth with their shipping company, which you can’t contact by phone and emailing gives you an absurd run around, I contacted the company directly. They pleasantly sent me back to the shipping company. I’ve given up.

If I could give a zero I would - this product is cheap and not worth it. It arrived in a ball of tape - this is how they keep their shipping down - the product comes from China but "John" from the company states this a small family run business and they take pride in standing apart from Amazon and eBay - they care about craftsmanship - ha. There is no return policy - you pay to have it returned to China!

I ordered two of the Lapcatz beds on Novemer 29th. I still have not received them. When I check the tracking number, it shows that they've been shipped, but they sit in sorting centers for nearly a week or more before moving. At this rate, I don't expect to receive them by Christmas.

I've emailed the company twice to ask why my order isn't moving, but they just email me the tracking link again. I suppose the company doesn't control the shipping, but I wonder why they continue to use a shipping company that moves items at such a glacial pace. I really do think my cats will like the beds if they ever arrive. I'm hoping this company is not a scam.

Untrustworthy company
I placed an order with Lapcatz for two beds for my cat on December 3rd. I received the order confirmation and a tracking number. I tracked my order on December 10th, and the tracking message indicated the order had not been picked up by the carrier.
I sent an email (because there is no contact phone number) to Lapcatz's customer service to request they cancel my order. I was worried that my order was taking too long to get picked up and shipped, and it would not get to me on time before I left home for the holiday season.
I received a response from someone named Sarah, who told me that she had tracked my order. According to her, my order was shown to have arrived in my home town. However, when I tracked the package again, the message said, "the order has not been picked up by the carrier." There was also no information indicating who the shipping carrier was.
On December 14th, I tracked my order again and saw the same message. I researched the tracking number to find out who the carrier was. The tracking number was produced by WanbExpress using the Aftership platform. There I found that my order was being shipped from China to the U.S. and that it had not been pick up by the carrier yet.
I am left wondering if Lapcatz is a legitimate business, so I would think twice before placing an order with them.

My cats snuggle up in their bed together and love this product! So toasty in the winter months. I feel like my cats are so happy and warm!!

The bed is very furry and comfy, but the top of the bed flap doesn’t stay up and my cats wind up sleeping on top of the whole bed without a cover for their body. I could’ve bought a cheaper bed at the pet store which is just as comfy and furry. Not worth the money.

Never received my order and I paid so much for it. Sarah stopped responding to my email and it has been over 2 months. This company is a huge scam. DO NOT BUY

I ordered a covered bed for my cat. Never received after a month. After mail exchange I mentioned a deadline for delivery or refund, after which I would sue them. I obtained a refund after a while. It just arrived on my bank account.

Do not touch this product. Good reviews are absolute fiction. It’s no as described or the way it looked on social media adverts. It’s small and tight even for my small cat. She hated it and started scratching it. Hard to get a refund as you have to pay for return postage!!! This company is not UK based.🤬

I ordered a cat bed for the cold winter days and my cat loves it. At first I was a bit worried when there were delivery issues, and I read some bad reviews.
LapCatz is not a scam, there are just some issues with deliveries. The delivery personnel are instructed to put the package in the letterbox, which is not always possible. They are not told to buzz the intercom if this happens. On the second delivery I received my package and the delivery person was very apologetic about buzzing the intercom, explaining that the package wouldn’t fit in the letterbox. Of course, this is not an issue, they are simply concerned with following the instructions they are given.

This is not the fault of LapCatz. There just needs to be better communication/coordination for deliveries.

Ordered item, didn’t arrive (3-5 days). Waited and waited, emailed repeatedly from day 8 -15. They wouldn’t issue a refund, kept telling me that I had to wait for delivery. AVOID.

A total SCAM. LapCatz is based in China, not a small family run business in Dorset. Cheap and nasty beds, nothing like advertised. They want returns sent to China. However, I returned it tracked to their UK address and got a refund after contacting Klarna. They inundate social media with fake photos and charge so much you think you are buying a quality product.

Was sent an item by this company and I was under the impression that it was £24.99 but in fact I was charged £49.99. Asked them about return policy and it states that I have to pay the postage for a return . . .which is to an address in China . . .it would cost more to post back than it would for a full refund. Absolute joke of a company. I would stay well clear from ever buying anything from this company.

Very nice Company to work with. The Product is very good material and so soft! My 2 Cats absolutely love snuggling inside. Warm and cozy! Definitely worth getting for your Furbabys!

After I saw some of the reviews for the Lapcatz kitty bed I was bit worried, but I am pleased to say that this is a wonderful kitty bed! After I showed my kitties how to get into the nest bed, they really took to it and I can tell they love because it's an instant purr fest. The bed also seems to calm them down and they fall asleep right away. I also love that I can throw it into the wash to refresh it up. Great product! Very pleased! Thanks!

As everyone else is saying these are cheap quality beds not worth the money. The website says Customer responsible for cost of sending back the beds, which "may be in a different country". Hmm so not from the UK that's for sure. The Trust Pilot reviews on the website are also pure fiction.

A Chinese import pretending to be a local family run business in the UK.

Quality of the product when it arrived was cheap and poorly made! Avoid. Avoid. Avoid.

AWFUL COMPANY!
I never received what I paid for! Don't buy from them!

We saw this bed on Facebook and it looked perfect for our little moo. Since it has arrived she has barely left her new bed she loves it so much. Would really recommend this bed for other pet owners 👌🏻