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Lark Music Reviews 

412
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Wow! What an incredibly efficient insurance company! I've never known a company like it! Especially for a working musician... I hate paperwork hassle, but I gave proof, they gave a pay out, so I coul... Toon meer

Beoordeeld met 5 van de 5 sterren

I have done many repairs for clients of this company. They have been top class when it comes to dealing with myself (the repairer) and the insured. They are quick to authorise work and make payments.... Toon meer

Beoordeeld met 5 van de 5 sterren

Thankfully I have never had to claim with Lark insurance, but their prices are low and they provide great value for money, for a small annual sum, I have peace of mind that my instrument is covered.La... Toon meer

Beoordeeld met 5 van de 5 sterren

Aaron who dealt with my claim was brilliant. He made it completely stress free, and advised me what to do. The invoice was submitted directly to Lark so I had no worries about covering the payment. Al... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeringsmaatschappij

Over Lark Music

Geschreven door het bedrijf

Lark Music is a specialist musical instrument insurance provider helping amateur and professional musicians, from hobbyists, solo performers, bands, ensembles, orchestras and orchestra members to music teachers, students, collectors, retailers, dealers and makers, protect the instruments and equipment they value most.

For more than 35 years, we have focused on arranging insurance for the music community, providing cover designed around the real-world needs of people who play, teach, perform, record, collect and travel with musical instruments.

We provide musical instrument insurance for a wide range of instruments and music equipment, including

Whether you are a professional musician, orchestra member, music teacher, student, hobbyist or collector, we aim to make arranging cover straightforward and easy.

Our policies can be tailored to different needs, including cover for accidental damage, theft, loss and other risks, helping musicians stay protected at home, on stage, in the studio, while teaching or when travelling. We also offer options such as public liability insurance and personal accident cover for musicians who need wider protection.

What makes Lark Music different is our specialist focus on the music sector. Our team understands that every instrument has a story and that no two musicians are the same. From quick online quotes for everyday instruments to bespoke insurance arrangements for professional musicians and exceptionally valuable instruments, we work to provide a service that reflects the unique needs of the music community.

Our customer feedback regularly highlights our knowledgeable staff, responsive service, straightforward policy administration and support during claims. Many customers value being able to speak directly with real people who understand music and insurance, rather than navigating automated systems. We pride ourselves on customer service, fair pricing, efficient communication and a stress-free experience when arranging or renewing cover for our customers.

At Lark Music, our goal is simple: to help musicians play on with confidence. Whether you're protecting your first instrument, a professional touring setup, a rare collection or an entire ensemble, we're committed to providing specialist musical instrument insurance backed by personal service and genuine understanding of the musical world.

VISIT OUR WEBSITE

Why musicians trust Lark Music

Geschreven door het bedrijf

With musical instrument insurance from Lark Music you know that if anything happens to your musical instrument or gear, we can help repair or replace it. Our flexible policies allow you to choose cover for your items within the UK or Worldwide, at your premises or home, from just £25 a year.
You can also add Public Liability cover or buy it separately to protect you against the cost of a claim if someone else is injured, or their property damaged while you’re performing musical activities; and our Personal Accident cover protects you if you are injured and unable to play.
After more than 35 years in this industry, we know how much music means to you. Our quick and easy cover is designed to give you the peace of mind you need to play on, protected.
Get a quote online in minutes
We pay over 95% of claims received*
Fast, specialist claims handled by music experts
Accidental damage, loss and theft covered in the UK & Worldwide
Hire costs covered, and you can choose your own repairer
Public Liability and Personal Accident cover available
Flexible policies, making changes is easy through your online account
*95% claims payout rate based on claims between Nov 2024 and Nov 2025.

Specialised but simple, flexible cover.

Single or multi-instrument policies. If you play it, we'll cover it.

Designed by musicians for musicians.

Contactgegevens

Get a quick online quote

Policies from just £25 a year. Single or multi-instrument cover.

4,8

Uitstekend

TrustScore 5 uit 5

412 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,8

Alle reviews

(412)

412 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service

The person I spoke to was friendly, helpful, ad quick in dealing with my request to renew the insurance

28 augustus 2026
Logo Lark Music

Antwoord van Lark Music

Thank you for renewing with us for another year!

Beoordeeld met 5 van de 5 sterren

great experience

we have nothing to complain about everything is just great as it is

11 september 2026
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Antwoord van Lark Music

Thank you for your review.

Beoordeeld met 4 van de 5 sterren

Can’t even get my name right

Uncertain how good this lot are when they can’t even get my name right!

4 september 2026
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Antwoord van Lark Music

Thank you for your feedback, we are glad our team was able to put things right and resolve the matter.

Beoordeeld met 5 van de 5 sterren

I like very much the quick respond both…

I like very much the quick respond both Telephone and email, the efficient with dealing both insurance and claiming. I would like to mention Ms Lauren Jones for sorting out the latest claim so professionally
Eyal

11 september 2026
Review zonder uitnodiging
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Antwoord van Lark Music

This is music to our ears! We'll pass on your feedback to Lauren

Beoordeeld met 5 van de 5 sterren

I was able to renew over the phone.

I was able to renew over the phone.
Second person I spoke to reassured me that my policy was all in order and was very prompt in emailing the documents. He was also patient as I went through everything, recognising the importance with regards to the safety of my instruments. Although unable to pay over 12 months, the cost was reasonable.

2 september 2026
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Antwoord van Lark Music

Thank you for sharing your feedback. We've passed on your kind words to Maroof.

Beoordeeld met 5 van de 5 sterren

Clear and comprehensive details online

Clear and comprehensive details online. Easy process not chopping about different pages.

3 september 2026
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Antwoord van Lark Music

Thank you for your review. We're delighted to hear you found our online information clear and the process straightforward from start to finish.

Beoordeeld met 5 van de 5 sterren

I was distraught after I found....

I was distraught after I found my right ear monitor of my favourite pair of ultimate Ear 5 pros had cracked after coming off stage at a prolific gig.

I was referred from the Musicians Union to Lark to carry through the claim.

Once I had the relevant documents available for the claim to proceed, Lauren was very helpful in letting me know the easy, step-by-step process, contacting the relevant businesses where I purchased the monitors during, to carry out my in-ear monitor claim, all via email.

Great service, hopefully I don't need to be back again, but it's good to know you can gain great cover from them.

10 september 2026
Review zonder uitnodiging
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Antwoord van Lark Music

Thank you for taking the time to share your experience. We understand how upsetting it can be to discover damage to a favourite piece of equipment.

We're delighted to hear that Lauren was able to guide you through the claims process and make everything as straightforward as possible.

Beoordeeld met 5 van de 5 sterren

A work colleague told me about Lark…

A work colleague told me about Lark insurance- I filled in quite a few questions about my instrument I wanted to insure and then got the option to accept the quote. It was extremely competitive so I accepted without hesitation. I’ve recommended to my other colleagues. A great find!

2 september 2026
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Antwoord van Lark Music

Many thanks for your review and for choosing Lark Insurance. We're delighted to hear that the quotation process was straightforward and that you found our cover to be so competitively priced.

Beoordeeld met 5 van de 5 sterren

Repairer's perspective

As a repairer all questions are responded to quickly and clearly. Payment made promptly. They are always fair and reasonable in their assessments and requests. Aaron has been unfailingly helpful in all my dealings with him, and Lark are my recommended insurers whenever clients ask.

9 september 2026
Review zonder uitnodiging
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Antwoord van Lark Music

Thank you for taking the time to leave a review, and for the recommendations, we are pleased to hear from a different perspective and are delighted you have had a positive experience with our claims team. We will pass on your comments to Aaron.

Beoordeeld met 4 van de 5 sterren

Efficient at renewing.

It is difficult to make an assessment, since, thankfully, I have yet to make a claim. The price of the insurance seems to be reasonable.

2 september 2026
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Antwoord van Lark Music

Thank you for your review! While we're delighted you've not needed to make a claim, it's wonderful to know our cover gives you peace of mind and that you find our insurance competitively priced to help keep your instruments protected.

Beoordeeld met 5 van de 5 sterren

Pricy but good sales service.

I had a lot of questions (the written documents I was sent were not clear and detailed enough for me) and it took me a while to understand everything. The representative was patient and polite, explaining everything. On the other hand I found the price extremely high.

9 september 2026
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Antwoord van Lark Music

Thank you for your feedback. We're pleased our team was able to answer your questions with patience and clarity, and we appreciate your honest comments regarding our pricing, which we will take on board as we continue to improve our service.

Beoordeeld met 5 van de 5 sterren

Lovely to hear a friendly voice at the…

Lovely to hear a friendly voice at the other end after only a few rings - and very efficient. Thank you

1 september 2026
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Antwoord van Lark Music

Thank you for your kind review! We're delighted our team could answer promptly and provide the friendly, efficient service that helps keep your insurance needs in perfect harmony.

Beoordeeld met 5 van de 5 sterren

Insurance IS worth it!

I can't really say I "believe in insurance" or ever getting reimbursed by insurers, so when I recently had an accident with my precious violin, I was astonished that Lark Music reacted both promptly and super-efficiently and reimbursed my claim! My goodness! I cannot thank them, and Aaron at Lark specifically, for their help. So insurance is worth it!!! Highly recommend Lark and will continue to insure with them, in the hope that I never need them again :-)

1 september 2026
Review zonder uitnodiging
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Antwoord van Lark Music

Great to hear we've exceeded your expectations and restored some faith in your experience with insurance. Thank you for taking time share. We'll be sure to let Aaron know your feedback!

Beoordeeld met 5 van de 5 sterren

sensational service

sensational service from start to finish! Just confirms that I have had the best insurance for my instruments for the past 20+ years. If you ever need to make a claim (& I hope that is never the case) Lark will take care of you and understand the emotion that goes with any damage to prize possessions! Thank you to all the team at Lark Music.

24 augustus 2026
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Antwoord van Lark Music

Thank you for such a wonderful review! We're honoured to have helped protect your instruments for over 20 years, and it means so much to know you value not only our cover but also the care and understanding we provide when musicians need us most.

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