Lark Music Reviews 

Excellent service. Prompt reply. Good value. Peace of mind

Quality’s of Service from my re application for another year

It was very easy to update the insurance after the purchase of a new instrument. Very helpful people at the end of a telephone call. Very happy with the service and price

It was straightforward and trouble free

Really easy to get cover thank you. I then followed up with a phone call which was answered promptly and I really appreciated it.

Renewal done quickly and efficiently although I was slightly late renewing my policy. Grateful for the understanding and ease with which it was done. Thank you!
Margaret

Friendly person. Did not have to wait long to answer phone.

Friendly help with renewal and simple process when I claimed a couple of years ago.

Lark Music is exceptional
I had a claim last year with an instrument I insured with Lark and it was delt with straight away with professionalism and Efficiency
I would highly recommend them.
Worth every penny

Easy to look at all the Terms & Conditions and cover not expensive for my 3 saxes.

Helpful staff, comprehensive cover, easy efficient renewal process.

So refreshing to be able to talk to a member of the team rather than a robot in an online chat!
Calls answered promptly.
Needed to update details via POA. All sorted within 24 hours.
A very satisfactory experience.
Thank you!

My request was quickly sorted, but I had trouble understanding the emails regarding signing. I received more than one email saying (I thought) that I still hadn't signed, but the it appeared that I had! I also signed into some credit company, did I need to do that?

I haven't (thankfully) had to make a claim but have on the occasions I have contacted them with queries or to make changes, the agents have being knowledgeable, empowered and efficient

Both our daughter and husband work for Howdens. For fathers day they took me to the Gibson garage in London subsequently I purchased two guitars which they insured with you
I like the communication and caring attitude of your firm

Lark were quick to deal with my claim for a broken cello bow, and very helpful on the phone (Ellie and Lauren) and in email correspondence.

The information that I received regarding my policy for renewal was informative and the details were correct.

Over aggressive company dealing with instalments, took over business from another company, harassed for months because I didn’t want to renew.

Update, Lark Music have been emailing all morning….I asked their credit agency to cancel my agreement in August 2025, through the only contact I had available. Since they were taking a direct debit, despite not signing the agreement, I ended up with cover for a year. I cancelled at renewal, and was still harassed, including a default notice. Am entirely irritated by Lark Music bombarding me with emails, so am sending the lot to the FCA….let them decide. Maybe now, you’ll leave me alone, since any further communication will be included.