Laya Healthcare Reviews 

I will be leaving Laya as soon as possible. They will cite anything they can to try and avoid paying for procedures. They then put you on the long finger in appeals processes. My appeal took 1 year and 6 days to be resolved constantly receiving letters that "we hope to have your appeal resolved in the next month" I have dozens of these letters now. I assume they just hoped I would go away.

If you call their support line you cannot speak to anyone but someone who can be replaced with a computer program in terms of their responses. All you hear is "I am not a medical professional I cant say" you ask to speak to someone who is and you cant apparently, cant even speak to a manager.

I've worked for an insurance company for 5 years recently and let me tell you they are not all like this. So as I said as soon as I can I will be cancelling my policy with them.

This used to be a brilliant company but they are all working from home,so if they have bad broadband they can't really do their job, I paid my renewal last week,I got no receipt email or letter, so called today, and they say they know it's paid but it hasn't come up on the system yet. Plus their computer froze for a while on the line talking to me.

Just spoke to Sarah in Laya about renewing my policy. I have to say I was very impressed with her knowledge and I even managed to get a more comprehensive policy at a better price. Thanks for making it so easy. A+ Sarah, thanks again.

I rang customer service yesterday and spoke to a girl called Aimee i think it was , to be honest i had been with laya for a while and was contemplating leaving, but after speaking to her i am staying and see there is alot more use to be got out of health insurance with laya

horrendous claiming process, they apply the "reasonable amount" explanation to all claims, what is reasonable for them is not reasonable for us as customers!

Brutal customer service, weeks to process a postal claim, couldn’t get thru by phone, online chat didn't work and customer advisors email responses kept referring to other claims (no effort made by them to do proper checks). Only got it sorted when asked to make a complaint to a manager

Disgraceful customer service. 1h wait time, hung up on you without hesitation... Never honor the callbacks they promise, and that is just the beginning of the list if I start going into the detail of how they "cover" you. Theirs hands cover your wallet that is for sure, but if you really need something from them they are nowhere. "Looking foryour money always" should be their moto.

Terrible Health insurance, I get my premium paid by work and im still going to cancel the service has been so bad.

My company unfortunately switched to Laya for helth insurance plan. Coverage is very poor and they also appeal to everything they can to not pay.
Very bad service and there is no even a number to call to complain or simply talk.

I called today to take out a new policy and I Was told though he didn't know me he thought I was the type would want to claim back from doctors appointments etc I took major offence and the rest of the call was lost on me

My experience with Laya has always been fantastic.
Myself and my wife have essential health 300 and we find It both high in cover and affordable.
Their App is fantastic too, however in the unlikely event of you having to phone them directly, their staff are very knowledgeable and friendly too.
I Would highly recommend them.

They insist to do everything via their worthless app, and do not have online PC forms to submit a claim.

Waiting on hold 20 + minutes and still had not got through to customer care team. COVID or no COVID that is disgraceful, company using the virus as an excuse to leave people waiting. If the lines are so busy recruit temporary staff to handle it.

They find every trick in the book to not pay out. They have zero interest in health care. Avoid at all costs.

Simple fact is that health insurance companies in Ireland they know it’s almost impossible to switch so they can treat their customers as they please. Laya’s complaints handling process is a killing joke. The people who work there do try to help you but they are constrained by the company processes. The only way to escalate any issue is a laborious route to the ombudsman and guess who pays for the Ombudsman- an Irish solution to an Irish problem.

I have a renewal coming up shortly, and I am currently shopping around.• LAYA say "Please contact us before your renewal date to discuss your health insurance needs as we may have a more suitable scheme for you". One of the recommended options is to discuss the renewal with them. There chat line is not available. There are high call volumes so I left my number on 3 occasions. They rang back later on 2 of the occasions and immediately hung up on both occasions. Poor customer service for a customer of 8 years.

Terrible experiences.
Tried to make two small claims but on each time they were rejected for reasons I still cannot understand. Seems that claims are rejected with the hope customers will just give up and pay themselves..
Was with VHI and Aviva in the past and never had tthe difficulties had with Laya.
Laya are cheaper but I have found it hard to get small claims approved so will go back to one of the others

Diabolical experience - I have worked in customer service myself and would never dream of treating a customer as I have been treated with this company.

First they took my annual payment out of my account in one lump sum, and only after speaking to two other people did I get an apology from a third.

I asked to open a complaint with this and was told "you have my word it was done". No one has contacted me to put my mind at ease that this was a genuine mistake. Now I believe that this company is doing this with ease and not giving a care in the world to their customers.

I requested for a refund of the charge that was given to me by my bank and I was told 2 weeks ago it was on the way to me. Now I am being told it was only approved to be sent to me 3 days ago, less than 1 business day.

This service is atrocious and I wouldn't recommend this company to anyone. They will steal your money and make you feel like it's your fault.

Positives: Cheaper then VHI, Half decent web site

Negatives: Customer service is useless, multiple tier 1 support agents calling me about same claim having to re-explain what happened in the end i decided to pay the claim instead of having to deal with there customer support. been a customer for 3 year my plan didn't cover a simple procedure like wisdom tooth extraction in the local hospital