Laya Healthcare Reviews 

very quick to take your money and plenty of it but won't employ enough call staff to deal with queries. Rang to be told there was a 40 minute waiting period - not good enough

When my renewal came up in July my policy increased by 20%. This is a real example of a figure pulled out of the air. The standard answer if questioned is to take a lower cost plan. This unfortunately would mean a big drop in benefits. Laya used to be great to deal with and easy to contact. Their customer service standards have dropped dramatically. I feel I am being ripped off.

I have found Laya fabulous to deal with. I have complex health issues and have had several hospital visits over last few years. Laya have refunded 50% of my medical everyday expenses up to €1000 cap. They have settled hospital bills without query. I highly recommend them.

I have been trying to log on, had to get new password etc, still having difficulty. I have contacted customer (no service) many times, email detailing my needs, requested call back etc. A response admitting my concerns but NOTHING.

This is going on for months.

I'm paying around 800 a year approximately for myself only 50 year old male. Had a few tests done on my heart lately in Galway, 650 euro. They won't cover any of it. The have given me 39 euro for the gp visits which cost 110 euro. Been with them for years and never claimed anything. Scam really.

Went for a consultation. Laya won't process as a consultation even though the receipt clearly shows it is.

I called Laya at the Swords clinic. I had discovered a growth on the side of my scalp and I needed medical advice. I spoke to a person (not a doctor)who did not give his name and who quickly advised me to go to the A and E in the hospital. I enquired if there was a doctor there that I could consult for a referral letter. No was the result I would have to visit my GP. My simple question is , What service does this hyped up “care centre” offer other than referring me back to A&E or my GP. By the way I am a long standing paid up member of Laya . They don’t look after you anytime.

They didn’t care about the patient and tell me to go home without counselling me that that lady was having so much of attitude didn’t even bother to talk nicely with me worst experience

Appaling telephone contact service. Don't even bother trying to contact Laya on their main line number 021 202 2000. You will not get to talk to a representative, just an endless continuous tinny recording & finally a hang up from them.

can't get a certificate of insurance off them, which I need for my new healthcare provider to process a claim. Very slow and give me wrong information which is of no use (for example they gave me the wrong years and for the wrong person when i requested proof of insurance from them). Just shows you need to invest in customer service.

Absolute scam. The claim amount you get IS NOT as per table of benefits, but according to what they consider 'reasonable' - this meaning they will give you the percentage up to an average cost they have calculated nationwide for expensed item, and of course that cost is not disclosed publicly. For example, I have submitted a consultant expense of 340 and was expecting 50% back (170) as per table of benefits. But their 'reasonable' calculation was that the average consultant cost nationwide was 300 therefore I only get 150 back. Total lack of transparency and a very misleading and outright dodgy way of conducting business. Avoid!

My first time calling Laya Healthcare Insurance in five years. Awful call handler/call centre staff. Obstructive, arrogant, unhelpful and incompetent - demonstrated by hanging up. Re-dial for same experience - usual message taker service - no knowledge or customer service skills - arrogant and aggressive (if they hate their jobs so much - find a new one) My renewal within the 14 days 'cooling off' - so moving to another provider - thanks for nothing Laya - company is a disgrace.

Why not cease all loud niggling background music from the waiting rooms? Anybody with vertigo or a splitting headache will just get worse with this whiny din in the background. We live in a noise polluted environment already ….

This is an independent, honest and objective review of myself, a foreigner having laya for 2 years approx paid by my company, i am upset and disappointed from what i pay approx 1600 euros a year, and what i get, online consultation is not at all useful all doctors i had appointment with was in hurry to print their money and leave, they cover nothing i pay for my prescriptions and pay for outsider consultations, i pay more than half of consultation fees, dental is what i shouldn't even talk about, worst value for money, i pay over 1600 euros per year what i get in a year is not more than 100 euros, I'm gonna speak to them to either cover properly or i will stop it soon, i dont want my company waste their money for us while we don't benefit.

From the very first interaction at reception at 4pm, it was clear that customer service was not their thing.
Two staff present at reception. One busy. Other one “I’m not working for Laya”
Doctor told me that they didn’t have equipment to deal with my issue and recommended a hospital A&E which is fair enough.Both nurse and doctor were very courteous.
However, A gentleman behind the Laya reception then requested €90 from me. I queried this and was advised it was for an X-ray. I returned him to the doctor to confirm that I didn’t receive any treatments or X-rays. # This error reminded me of the same unauthorised X-ray charge against my partner in the same clinic # The explanation forwarded needs examination. This was a most unpleasant engagement
On the clinic’s advise I attended the Hermitage before their closure at 7pm. Transpires that the hospital A&E closes at 5pm and they work to appointment only. The Hermitage A&E nurse has raised a separate complaint around referrals from Laya.
On a positive note Laya’s online doctor service is excellent.I was treated very well at 9am on Wednesday morning and instructed to attend Laya Cherrywood. if there was any deterioration with my symptoms.
My motivation for attending the clinic was contently questioned by the receptionist which made me fell even more unwelcome at this clinic.
I agree with the majority of the negative Laya customer service feedback highlighted on this platform and suggest the present advertisement on television should be removed because it's content is so far removed from reality.
Time to review health insurance providers.

I've been a LAYA member for years and usually any visit to their Cherrywood facility is good. In this instance the receptionist called Glen could do with a little refresher on customer service. He was curt, rude and unprofessional. I've been to this clinic enough times to know that your car reg is usually what's asked for so I started with this info. Glen asked me rudely 'well what are you here for' I said walk in..then he asked for my car reg. I was attending with my 18 Yr old daughter. After check in, I was told that I'd have to wait outside in my car. When I saw my daughters reaction to this I turned back to speak to Glen who was clearly discussing my reaction with his colleague. So unprofessional. My daughter who suffers from anxiety had started to tear up at the thoughts of being left alone so I approached him again to tell him this & say that this isn't the first time that this type of situation has happened and ask what the protocol is. So Glen just repeated his little line and told me to take it up with the Doctor when I was called. So I asked when called and of course there was absolutely no issue & I didn't even have to mention the anxiety issue. The Doctor & nurse we saw were lovely. Politeness & understanding goes a long way and doesn't cost a thing.

They've made it impossible to submit claims via mobile app on purpose.

Takes a month to pay out on every day medical expenses it's says ten days. Crazy we living with hight inflation we need our money back to pay the next medical bills. Employ more people, ye never changed

Amazing gp dr Yasmin Rhemtula. My gp
Consultation was fantastic. Would highly recommend Dr Rhemtula and the Laya GP consultation. Thank you

Used care on call for the first time. Cannot rate them enough. Got an appointment quickly and they responded to any query I had within minutes. Would definitely use again and recommend.