Lazada Group Reviews 

I was prompted I couldn’t make any purchase anymore because I wasn’t following t&c which they did not specify.

Explanation does not even make sense:

“ On behalf of Lazada, I thank you for your interest and use of services of Lazada.vn during the past time.

After checking information, Lazada regrets not meeting your shopping needs for one of the following reasons:
1. Request from a customer about keeping confidential information. (HOW MUCH VAGUER AND UNHELPFUL CAN LAZADA BE??)
2. Customer's purchases are not for personal use or are not final consumers. (WHAT??)
3. Customers overuse the discount codes. (WHAT DISCOUNT CODES??)

For security reasons, Lazada would like to refuse to answer specific details, hope you sympathize.“

fast deliver and fast shipping , keep it on

I had 3.000.000 IDR in my Lazada wallet. My account closed by Lazada for safety reasons...the customer service cannot explain the reason and even they dont want to unlock my account. Money lost, worst platform.

These comments are a followup to previous report where the seller refused to provide a refund for an inferior product which I returned without the required return period
Lazada continues to avoid and ignore responsibility for providing a refund. Their agents do nothing to assist and in actual fact lack an understanding of customer service. As well some of them can’t respond to direct questions. Numerous broken promises . Correspondence through emails is also ignored.
Use caution when using this company to order products or more specifically trying to get a refund. Frustrating to say the least.

Lazada should consider filtering sellers for cases of scams. Also, change the delivery couriers.

My item keep on being suspended/locked.
And no way you can appeal i've spend a lot of time looking for appeal the link from the site is not working the app is worst. Theres no way you can appeal your lock items.

Hi, can someone knows how to recover lazada accout ? I have 2 accounts so I decided to disable the other one. However I accidentally disable the one which i am active with. Now I cant access my acct right now. I am currently having transactions & incoming parcels i had been purchased last 5.5 sale. Please help me 😭

Reasonably good and reliable.
Easy to use and simple to understand the whole process

Terrible customer service! Trying to reach Lazada due to a delivery being delayed. Even customer service functions on the APP do not work properly and prompts an error message: "page could not be found". It's convenient to run a business and just take people's money without proving any service and wasting people's time with late delivery!

Better options on the market so stay away!

Pleasant experience with Lazada for all my purchases.
I guess sometimes users get unpleasant ones due to bad vendors on the site.

Lazada has become bad to worse. I purchased a shaver and immediately after receiving contact their support sending the video that it doesn't work. But still they asked me to contact seller. After contacting seller in proof there is no option of video attachment so I attached photos. Seller after making illogical comments closed the review. Lazada did NOTHING.
Please dont buy items from lazada. Its looks like more of a fraudster platform now.
Item: Philips Shaver PQ206/18
Order id: 45187903402178

Wrote a review for a product that was a replica of the original, and that it was decent enough since it is cheap and I was satisfied with the product anyway.

Somehow lazada rejected my review for "counterfeit" and that they will contact me later as they have reported it as a case? Seems like quite a shady website that they don't allow genuine reviews being posted, use other e-platforms instead.

Both the times that I've ordered from lazada, the packaging was dented.

They have canceled my order with 17000 pesos last December 4. Until now, still no refund.

Company does not support their buyers and customers / always side with sellers. This is the case even with LazMall. If you buy off Lazada, you are at the mercy of the sellers and Lazada will not help you at all. Don't swap convenience for the piece of mind of buying off brick and mortar stores.

Really good platform. Had some issue with a vendor on my purchase where vendor sent obviously defective product and is unwilling to replace. Lazada aftersale service, although slow, managed to follow through with the sales and provide a refund.

I generally feel more assured buying items from Lazada

My account has been locked for no reason, now i cannot access my accouny anymore... i am a legit buyer online but this happen to me on LAZADA app

Lazada is a very bad shopping platform because you can get locked out of your account even if you do are fully verified

Worst service and worst attention to customers

All of my transactions with sellers went well.

Super easy to use and super easy to pay.
My go to platform to buy.
I can pay at the door with cash compared to eBay.
Many discounts and great choice for inventory.
Never had a problem.
;)