Lazyspa Reviews 

Do not buy from them, spa is great when working. 10 months in and my pump is broke. I had registered the warranty when I purchased the spa. I filled in their online claim, sent all videos photos etc to prove I've tried to fix it myself. 11 days in and 2 phone calls, I think it's one person taking the calls, and nothing, my case is still waiting to be assigned. I get the feeling this may never end. How can a company so big be allowed to have such awful customer care. Buy a different brand, stay away from this company. Just not worth it. Wish I'd read these reviews first and not just the Layz Spa website ones.

I purchased a Lay-Z-Spa Paris AirJet through ASDA George (Order No. 1491***70) which was delivered on 5th July. While the outer packaging was undamaged, the lid cover inside was faulty. Despite providing clear photographs and all necessary information, the resolution process has been extremely disappointing.
After my initial email reporting the faulty cover, I waited over a week only to be told to make a warranty claim - completely missing the point that this was a manufacturing defect in a brand new product. I clarified this in a follow-up email, explaining I had paid for a complete, undamaged product and simply needed a replacement cover.
It has now been just over one week since my second email with absolutely no response whatsoever, and over two weeks since my initial contact. This level of customer service is unacceptable, especially when dealing with a straightforward manufacturing defect that should have been resolved quickly.
Fortunately, I purchased through the ASDA website so I can return the entire spa through them for a full refund and purchase from a company that actually responds to their customers. The lack of communication and basic customer care is shocking for a brand that should stand behind their products.
Update pending: Still waiting for any response to resolve this simple cover replacement issue.
Would not recommend based on this customer service experience

My refund of a round floor mat has not been processed. The item was returned to Lazyspa on 7 Juky by courier and was tracked as being accepted on 8 July. I have not received a refund despite numerous emails requesting this. I have tried on numerous occassions to call by phone but unsuccessful- 45 min wait time experienced on an 0845 number. Extremely poor service. Would not advise anyone to purchase direct.

Product good but customer service the worst I have come across. The auto assistance a waste of time, wait time on phone jumps from 10 min to 60 min.
This is without doubt the worst customer contact service in the IK.
Do not buy this product !!!
Emails are never replied to either.

VERY DISAPPOINTED We have had our spa for a few months, it has not been moved and we don’t have pets, it is on their special foam pad but still managed to get a hole at the bottom even though it had not been moved, we now have to buy a puncture kit and fix it as it is not covered under warranty. What a waste of £500

Absolutely shocking company. Their website automatically placed an order through the “Shop” app (that’s another review) and grief I have had to even get a reply from them let alone a refund. Then I get notification of delivery. Despite 6 emails over 7 days. Even if I ow ed a spa (which I don’t) or I wanted to (I do) it wouldn’t be from this company.

Spent 2 hours on wait on the phone Friday after it sends the delivery company have lost my item. To which I was hung up on before they even answered. Sent emails and no response . Delivery company DX are just as awful. So lazy spa have my money , Dx have lost my item and nobody contacts you and I’m unable to contact them. Tried again today for over an hour . I actually don’t think they answer the phones. Shame because I like there items but customer care and service is appalling.

The warranty is worthless they ask for video after video that won't upload unless cut down and will drag it out months. This is the second lazy spa I've bought for the kids and they haven't even lasted 2 summers

Warranty is worthless. Literally try everything to not swap out faulty goods. Customer service is slow. Asked for videos of faulty pump, then a week later asked for more, then a week later radio silence. Buy elsewhere!

Id give 0 stars if i could. 500 pounds we aren't getting back and trying to fight for.
Made an order for a lazy spa surround. Truck turns up and it's not even in there. They then ask to rearrange. I said no and to refund. They then go away and I am in a battle with customer service to get my money back! They keep giving excuses on the customer service line. Now taking this further to try and get my money back. Disgusting con people

Do not buy from this company. Terrible service. Terrible product. Cowboys.....
Any 5 star reviews must be from employees!
Save your money. Useless....

Absolutely awful customer service. The heater/pump part as broken. Phone the helpline they are no help, n have to use their online warranty claim . They ask a question , you answer and then it takes them another 2 days to respond, sometimes longer. I'm not very tech savvy, so it's been extremely difficult. Will not purchase from them again. Not sure it will ever get fixed/replaced. Waste of money

So upset with Lazy spa had to have 2 replacements as starts to deflate despite us doing all the checks for where it is deflated & looking after spa diligently
Warranty should’ve started agin when liner was replaced
1 week out of warranty & has started to deflate again customer service not interested
There is an obvious fault with theses spas
NOT WORTH MONEY

Recently had to order replacement part for my lazy spa miami ordered and paid for next day delivery before the 2pm cut off still waiting 2 days later for item rang company up to see why item still not arrived when ordered Wednesday and still not delivered on Friday finely got through to them promised to look into where item was and ring me back with explanation and when I could expect delivery of my item but unfortunately hours later still waiting for call or email back to see where my item is or when to expect delivery and now closed looks like next day delivery to them means when it turns up so don't bother paying for it waste of good money and you will just be given excuses and no promises call back when you call customer service one verydissatisfied customer

AVOID AVOID AVOID. IT FEELS LIKE THIS COMPANY ONLY WANTS YOUR MONEY AND DOSENT CARE WHEN IT SELLS FAULTY POORLY BUILT PRODUCTS I REPEAT .AVOID AVOID AVOID. Wish I read the reviews first even 1 star is too good for them. I bought a top of the range palma for £1100 only for the pump not to work from the start. Only had it set up for a month and used 6/7 times with constant error codes and yes I'm changing the filters and adding chemicals. There customer service are rude and usless and will do anything to avoid there inadequacy or help you. The same goes for the awful email responses. They say and do everything they can so it looks like there not selling faulty POORLY built products. Some how it's the weather or your fault or something else. I don't know how they get away with it. Best off avoiding and hopefully the company goes bankrupt and there rude staff loose there jobs!

Avoid bestway lay - z - spas like the plague, had mine right on 12 months and emptied it out to clean it and put a thicker underlay under it and then went to blow it up and it leaked air from the top outlet inside the liner located above the filter system, contacted bestway who fobbed me around for 3 days of useless information only to tell me that they realise it’s an issue but unfortunately they can’t replace even the liner but a 5% discount on a $350 liner, absolutely filthy with the after sales service and it’s just a call centre and know nothing about the product and can hardly speak English, Dave your $$$$ and go elsewhere..

I would strongly advise you not to use this company. We purchased a lay-z-spa at the end of June 2022. Granted it is not lay-z-spas fault we purchased it mid season but this meant we only used it for 3 months. Got it back out in April 2023 with the intention of using it till October. We changed the water at the beginning of July (the most expensive part is filling and heating up to the temperature) and a couple of weeks later we noticed the seam was faulty. This meant we had to empty the tub and request a claim on the warranty. We received a replacement liner a couple of weeks later but it wasn't worth the expense having to refill the tub and heat back up to temperature so again only managed to use it 3-4 months. We got the tub back out again mid May due to commitments and again we have now had another problem this time with the unit after refilling. The unit is 2-3 months out of the original warranty and we are expected to replace this ourselves so £600 for a unit we have used less than 9 months. I certainly won't be recommending or purchasing again 🤬

Bought our Hot tub vegas July 2024.
Plug started to overheat and physically melt. After a lot of phone calls and having to chase them up they have said that it’s not a manufacturer defect!🤷‍♂️😡
Disgusting company

Brand new Helsinki Spa, liner air leak developed on the seam within 3 weeks! Spa only used twice. Obviously a manufacturer quality control issue, shoddy adhesive application. Tried to claim on their warrentee only to be told I was not covered based a technicality buried in the small print. When i expressed my complete disgust to the claims representative, he informed me that I "should have read the small print first", in a resigned voice. So lazy spa seriously expect me to check the pages of tiny small print on their warrentee agreement prior to buying their product? When people spend a lot of money on a product they expect it to WORK as advertised, they are not thinking about checking insurance fine print. A Huge amount of my Money wasted on a shoddy poor quality product, now useless, bought on the promise of a solid warrentee that is seemingly worthless. Avoid this company like the plague, if I could give zero stars I would, I see many others have had a similar experience. Just wish I had checked trust pilot first! I feel completely ripped off - Furious.

Just read some the recent reviews and I don’t recognise them from the excellent service I received, not just this time but last year also when I experienced a problem. I had an error code 02 which meant an issue with the water supply. I filled in the online form and got a response within a couple of days. I uploaded the videos required and then discovered my warranty had expired about 3 weeks previously. To my surprise they accepted that there was a faulty pump and that although I was out of warranty I would be sent a new one which arrived today. The service I received has been first rate and I’m most grateful for this. Thank you.