Leaders - Northwich Reviews 

I rented a house through leaders they was great from start to finish Jane and grace were both really helpful they went out of there way to help me I cant recommend them enough I will be sticking with these in the future thanks again for everything

I have been using Leaders at Northwich as a Landlord for many years. The staff I have come into contact with have been exemplary. I have recently had dealing with Grace Boulton a letting consultant at Nortwich. She was very knowledgable in her field. She gave great advice in a polite friendly but professional way. This gave me great confidence in leaving the current letting issue to her. Giving solutions not problems. This is the way to do business. Well done Leaders and well done Grace.

Grace was brilliant to meet from the start all the way through process renting a property excellent in her job thanks Grace 👍👍👍

Grace has been absolutely amazing. From the moment I first spoke to her, she has been friendly and professional and put us at ease. Highly recommended and an asset to the company.

Very helpful and patience helped chase things up when needed and kept in contact at all times couldn’t of asked for anything better

This will be my second time renting with leaders but Grace Boulton has been absolutely amazing throughout the whole process so far. She is super quick to reply, reassure and answer any questions we had. Lovely girl and leaders are lucky to have her 😊

Grace Boulton has helped us out with both our first and second experience renting now, and has been absolutely fabulous. She always responds quickly to has been a great help in answering the (many) questions we have had, being first time renters. Thanks Grace!

Jane Brophy is a very responsive and professional member of the Leaders team. She responds to queries extremely quickly, and answers queries accurately. Its fab dealing with her 👍

All process was smooth, everything explained and discussed before signing.

Very friendly and profesional team!

So this was my first time renting with my partner and little boy and I was assigned an agent called grace! She has been nothing but helpful,patient,friendly in helping us secure our first family home! She helped with any inquiries or questions and she was super fast with reply’s always being available if I needed to call! I can’t thank her enough with all the time and effort she has applied to us! I’m forever grateful!

Dealt with Grace and Holly from the Northwich branch. Viewed a property to rent on Friday, which was swiftly organised, completed the application and given a move in date by Monday! Very quick, easy, no hassle process but also thorough for both me and the landlord. Very happy with both lovely ladies!

Very pleased with Leaders Northwich and the service
From Grace Boulton
Prompt, helpful and professional

this company is rubbish do not use you will be sorry as they never pay

Leaders have been nothing short of useless. They blindly support landlords, no matter how ridiculous or false the end of tenancy claims are, and show zero interest in fairness or tenant support. Communication was lazy, responses were copy-and-paste nonsense, and they made no effort to properly resolve anything.

It’s clear they only care about protecting their own back and keeping landlords happy. If you’re a tenant, avoid them at all cost—you’ll be left frustrated, out of pocket, and treated like a nuisance rather than a customer.

As per the copy-and-paste responses to EVERYTHING, you will see their reply to this negative feedback be the same as every other 1 star review.

Having not had the best experience with Leader's property management over the 12 months, I'm pleased to say there's been a significant improvement in service over the last month. Jane in the Northwich branch, is now our contact for property management and we've been pleased with her service so far. She's been quick to respond to queries, communicates well and is starting to understand our needs and expectations as property owners.
I'm looking forward to continuing working with Jane and hope this level of service continues.

Grace has been so professional from start to finish. She has been very helpful and patient. I feel she went above and beyond to help our family find a new home. I can’t recommend her enough.

Absolutely amazing guidance from Grace at Leaders!
Helped me with everything, even down to the silly questions. Always reassuring and got back to me quickly.
Thank you for your help.

Worse agents I have dealt with.
Over the years I have rented with leaders, communication is diabolical.

3 months with out a lockable front door
4 days in December no heating or hot water

Currently have mould in the property, they are not responding to emails or calls made.
Advised my email has been escalated, total lie as still 3 weeks on no response

Avoid renting from these jokers

Very good service. Paula was professional and gave good advice. The terms and conditions are clear.

I had the pleasure of working with Paula McCafferty, the Assistant Manager, and I couldn’t be more impressed with her exceptional service. From start to finish, she handled everything with the utmost professionalism and efficiency, ensuring all my questions and concerns were addressed without delay. Paula truly goes above and beyond, providing a level of customer care that is second to none. She was always available, attentive, and took the time to explain everything thoroughly, making what could have been a stressful process feel seamless.