We have used Leaders since about 2014. Hannah Fulcher has always been friendly and very professional. She is well informed and a good communicator, always keeps us up to date, and is supportive and he... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie14 St Georges Street, NR3 1BA Norwich, GB
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Lees wat reviewers zeggen
We have let our Norfolk properties through Leaders of Norwich, the Cringleford office for over 25 years. We have always found them excellent. For the last few years, Hannah Fulcher has specifically... Toon meer
I have dealt with Leaders in Norwich for many years re letting a house near the city centre. Leaders were always pleasant and very helpful, as well as efficient, especially Danielle in the Lettings De... Toon meer
Bedrijf heeft geantwoord
Speaking as a landlord for over 30 years, I have never had a better letting agent than Hannah Fulcher. Her attention to detail is outstanding and the response time in dealing with queries & problems i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Leaders - Norwich
Geschreven door het bedrijf
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Geschreven door het bedrijf
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contactgegevens
14 St Georges Street, NR3 1BA, Norwich, Verenigd Koninkrijk
3,5
Gemiddeld
54 reviews
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Heeft 91% van zijn negatieve reviews beantwoord
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AVOID!
This office has a sheer lack of compassion and empathy throughout. I started renting a property with the Norwich team over a year ago and have had about 4 different property managers and awful communication throughout.
I went through a separation during the initial fixed term, and there was simply no compassion during the process and tried removing my ex partner without mine or my landlords permission. I also tried to clarify I paid the tenancy deposit, and took me 3 - 4 occasions over several months to ensure this had been documented.
Inspections during the tenancy were cancelled, rescheduled and the check out appointment the 'clerk' was over 40 minutes late.
I simply feel sorry for my landlord who was paying a monthly charge for their services, and we ended up having to communicate directly due to their sheer lack on communication or professionalism. Safe to say I would not rent or purchase through this team again.
10 juni 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Hannah,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Charged me for their own delay
This company delayed my tenancy checkout because their own agent was unable to attend the scheduled appointment. Despite the delay being entirely of their making, they then attempted to charge me additional rent for the extra days they had imposed.
I find this behaviour completely unreasonable and unprofessional. Rather than taking responsibility for their own scheduling issues, they tried to pass the cost onto the tenant.
Based on my experience, I would strongly advise others to avoid this unscrupulous agency and look elsewhere. Trust and fairness are essential when dealing with an estate agent, and unfortunately, I found neither here.
8 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear George Macfarlane,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Best estate agency
6 juni 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Gideon Kissi Adjei,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
We have used Leaders since about 2014
We have used Leaders since about 2014. Hannah Fulcher has always been friendly and very professional. She is well informed and a good communicator, always keeps us up to date, and is supportive and helpful should any difficulties arise.
7 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Mike
We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Highly professional
Highly professional, attention to details and quality oriented
1 oktober 2025
Review zonder uitnodiging
Antwoord van Leaders - Norwich
DearOlolade
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Antwoord van Leaders - Norwich
Dear Reshma Remesh,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
I am waiting for boiler servicing right…
I am waiting for boiler servicing right now but instead comes this rating
9 maart 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Ibrahim
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Good company
Personal service kept informed every step of the way to our new rental. Prompt response for any repairs needed.
1 februari 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Lynne
We greatly appreciate your 4-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Good communication
Good communication. Easy portal to use or report the issues
5 februari 2025
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Amandeep
We greatly appreciate your 5-star review and the time you took to share your experience with US. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great Agency
I'd rented my property with them for 20 years and they'd always been prompt and helpful. Hannah Fulcher has been brilliant. Recommended.
29 januari 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Nick Ryan We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Riley is really helpful!
Really good for renting always available when I need them. Riley is a really good asset to the team! 5 stars for him. Only thing I could complain about. Sent over inventory to my property manager and never got a reply :/
27 november 2025
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Miss Phoenix Mills-Dyke We greatly appreciate your 5-star review and the time you took to share your experience with Riley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
They are fast and reliable and can be…
They are fast and reliable and can be trusted.
22 januari 2026
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Chrisanctus Ugochukwu Odoemena, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Antwoord van Leaders - Norwich
Dear Sab, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Antwoord van Leaders - Norwich
Dear Joshua Binder, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
A very smooth and professional process…
A very smooth and professional process from start to finish.
31 december 2025
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Darren Moate We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
As a landlord Leaders failed me
As a landlord Leaders failed me. I trusted them to manage my cottage, they failed to do an inspection for the whole 16 months the property was rented. I paid for the full property management but received zero. Even had to chase getting spare keys back. Exit inspection showed lots of damage including dog feces but the company they use has closed the case and so far I haven’t received a penny back. In a tough market this is costing me thousands. I wish I had never gone to Leaders.
19 december 2025
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Sarah Wilkes
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Antwoord van Leaders - Norwich
Dear Sherine, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Still haven’t given my girlfriend her…
Still haven’t given my girlfriend her deposit back despite her chasing them. The landlord agreed to give her the full deposit. It’s almost been a month since she’s moved out. This is really bad! We will be contacting the ombudsman and raising a dispute with the agency.
9 november 2025
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Thomas Pond
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
A very incompetent company. Avoid at all costs!!!
From lack of proper communication to a total nonchalance that beats my imagination, dealing with Leaders as a tenant has been a total nightmare. As I write this, I feel immense pain in my heart. The application and referencing process was chaotic and frustrating. I was supposed to move in today but guess what? I was told that the Landlady is yet to sign the tenancy agreement so I have to wait till tomorrow. Very awful people. I've practically had to call them several times daily since I paid the holding fee to get them to do anything.
If you like you mental health, do not have any dealings with Leaders
11 september 2025
Review zonder uitnodiging
Antwoord van Leaders - Norwich
Dear Chizorom Belaye Okparanta
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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