Leaders - Nottingham Reviews 

It was good, I’m very happy to now have the keys

GSC expired, work not done. They lost the keys! Exploitative.

Leaders exploits vulnerable tenants as they get commision for misselling a no deposit scheme that leaves tenants without any protection.

They also accuse tenants of causing disrepair that is already present at the property prior to moving in! Do not trust this agency, they are incompetent, lack communication, lose keys and do not keep their gas certificates up to date which is a serious health and safety risk

When trying to discuss the misselling of the no deposit scheme, Charlie Smith is dismissive and will not engage

Utterly awful. I indicated in February I wanted to transfer my properties to another agent. They ummed and ahhd and weren't responsive. They eventually said I needed to give 3 months notice - this expired on 1st May. During this period they were unhelpful and unresponsive to our new agent and to me - not supplying them with enough detail to let them take over. It is now some 6 weeks after that date and only today (June 16th- after me submitting a complaint) have they supplied the required information to the new agent. In the meantime they have still been receiving rent from the tenants (they only revealed this when I asked). They are now refusing to send that rent on to me but want to return it to the tenants instead. They have also destroyed the original tenancy agreement and have no digital copy. This is either appalling incompetence or deliberate obstruction. Incidentally the main reason I wanted to move is that their online portal is rubbish and gets in the way of normal communication with a landlord.

Leah and Sue at the woodthorpe branch were absolutely brilliant , they were at hand from day one till the end ..weekly updates and communication, very polite ,approachable and professional. Well recommended service

Me and my partner was having issues verifying our documents due to our lack of ID and our agent was really helpful and went above and beyond to get it sorted in time!
Really helpful and freindly team,would definitely recommend.
I just want to say again thankyou so much!!

head office offered 160 as a settlement, that included a replacement sink costing 600 pounds. Pathetic and disorganised service. turned down the offer.
Avoid if a landlord.

Sandeep was really helpful and always returned both my calls and emails and made the process so much easier. The help was greatly appreciated

Most helpful agency and company the staff are superb thanks a lot

Property let completed. Sandeep’s customer service has been excellent. She has been extremely patient and supportive. Thank you Sandeep!

We’ve secured the property and moved in this week! Sandeep has been amazing, we’re really grateful to have found Leaders. We couldn’t have done it without them. Thanks!

Property purchased from auction, with no history. Leaders were a great help in getting this to market, an excellent job by the team, without them it would not have happened, some people to mention is Paige, Sandeep, Owen and the wider team. Highly recommend if you want results, i.e. purchase to market to rental, within 1 month, professionalism throughout, excellent! Thank you team!

Excellent support when we needed it most due to heath condition

The service was disappointing and did not meet expectations. Communication was unclear, and there was a lack of cooperation with the client.

The move-out process was complicated, and the documentation was not properly explained. After 2 years of renting, I was unfairly charged £500 for repairs, even though nothing in the apartment was damaged. Additionally, I was asked to pay for cleaning, which had not been clearly communicated in advance.

Overall experience was negative, lacking transparency and fairness.
Will be careful and be interested with everything in they premises ........

As a landlord who is paying for a full management service I have found Leaders extremely frustrating to deal with. I own multiple properties and began using Leaders a few years back for 2 Nottingham houses. Initially they seemed professional and fine to deal with, but over the last two months rent has been delayed (from their side, not tenants), the accounts team have messed up the rental statements repeatedly - basic maths which they cant make 2+2=4 level. I have been charged for invoices for work that hasn't happened in houses, and randomly over-inflated charges for items like gas cert have crept on to the statements. Despite being in regular contact with the assigned property manager I am now 5 weeks on from an incorrect statement and payment and haven't received my money still. The branch manager is also failing to return calls and emails. It has been a frustrating experience to say the least, and really only leaves legal action against Leaders as the next steps for me to follow. Just to add that I have 5 different letting agencies across the country who manage my properties, and although all have flaws and occasional issues which can irritate, none of them fail to add up numbers correctly on a regular basis. This is a first....0/10 to Leaders Nottingham!!

Leaders Nottingham lettings were bullying in their approach to securing a property with a holding deposit, however they did not have the property ready by the insisted move in date - major repairs unfinished and no pre tenancy clean - and then relisted the property despite them having our holding deposit which took 20 days to return with several failings and breach of contract and codes of conduct by them

I am a seasoned professional of many decades - I would recommend all to avoid this unscrupulous business who hide behind unavailability and their national web presence - you are dealing with people and their living arrangements - you are not fit to practice

Awesome and Efficient

Leaders never disappoint me. Much better than any usual property agents

I chose Leaders because they seemed professional and good communicators at first. Indeed they found me a tenant quickly and Lucy who set up the tenancy was pleasant and helpful They also offered 3 months free management fee for new business
However since then all I have received is 2 landlord statement with several unexplained fees, management charges and a payment which have still not been made. I have received nothing at all into my bank account although the tenant moved in on 30 October and it’s now 4 January!! I have emailed the managers who haven’t responded.

Truly dreadful, liars, ignorant and incompetent Avoid at all costs. Yvonne in particular is horrendous. Apparently 35 years in the business but appears to know or have learned nothing. It’s just a pen pushing exercise and she just doesn’t care. Lies continuously and just goes through the motions and that’s being generous. In all my years of buying g property I ha e never dealt with such an impersonal, uncaring, incompetent estate agent. Avoid Avoid Avoid!