I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Toon meer
Bedrijf heeft geantwoord
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Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Toon meer
Bedrijf heeft geantwoord
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Toon meer
Bedrijf heeft geantwoord
Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over leadertrade.com
Geschreven door het bedrijf
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Geschreven door het bedrijf
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Contactgegevens
103 Whitby Street South, TS24 7LH, Hartlepool, Verenigd Koninkrijk
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,1
Goed
906 reviews
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The door is spot on but they charge a…
The door is spot on but they charge a fortune for delivery unless you go for eco delivery but then you have to wait 6 weeks...really let yourselves down 2 weeks would be more like it....
10 juni 2025
Antwoord van leadertrade.com
Thank you for your review — we're really pleased to hear that you're happy with the door itself!
We’re sorry, however, that the delivery options didn’t meet your expectations. We aim to offer flexibility for our customers, which is why we provide both standard and eco delivery services. That said, we completely understand your frustration with the extended wait time for eco delivery, and we appreciate your feedback on this.
We’re always reviewing our logistics and pricing to strike the right balance between affordability, efficiency, and sustainability. Your comments have been shared with our operations team as we continue working to improve this experience.
Thanks again for your honest input — it helps us do better.
Kind Regards,
Belinda Everett - Trade Supervisor
I received an email confirming my…
I received an email confirming my delivery for Tuesday, so I arranged for builders to be on site for next day and even took a day off work to accept the order. Only then do I find out that nothing is being delivered due to stock issues — with no prior warning.
I was then told it would arrive Thursday, yet still no confirmation has come through. This has caused serious inconvenience and wasted time, especially given this is a £1,300+ order
17 juni 2025
Review zonder uitnodiging
Delivery info 100% accurate
Delivery info 100% accurate. You could see the delivery on route to me. Pine board was not damaged. Would certainly purchase from them again.
9 juni 2025
Antwoord van leadertrade.com
Thank you for your kind review! We’re glad to hear that the delivery tracking was clear and accurate, and that your pine board arrived in perfect condition.
We work hard to ensure a reliable and transparent delivery process, so it's great to know this made a positive impression. We're also delighted to hear you'd choose to shop with us again — we look forward to it!
Kind Regards,
Belinda Everett - Trade Supervisor
Ordered pine board
Ordered pine board, wood isn't bad quality not the best though, bit of a twist in it but for what I'm doing with it will be fine, but the delivery was bad, a week late after I took time off work to take delivery. All very apologetic but still a pain in the @#%@
30 mei 2025
Antwoord van leadertrade.com
Thank you for your honest feedback and for taking the time to share your experience. We're pleased to hear that the pine board met your needs overall, though we regret that it didn’t fully meet your expectations in terms of quality.
Most importantly, we sincerely apologise for the delay in delivery and the inconvenience it caused — especially given the time you took off work to receive it. While we’re glad our team was courteous in addressing the issue, we fully understand that this situation was frustrating and far from ideal.
Please be assured that we’re reviewing this internally to help prevent similar delays in the future. Your satisfaction is very important to us, and we appreciate your patience and understanding.
Kind Regards,
Belinda Everett - Trade Supervisor
Brilliant quality product.
Brilliant quality product.
Ordered a 2.35m pine furniture board and I am really happy with the quality. Painted it white with furniture paint and attached it to some ikea units to make a custom dresser. Looks awesome.
4 juni 2025
Antwoord van leadertrade.com
Thank you for your fantastic feedback! We're so pleased to hear that you’re happy with the quality of the 2.35m pine furniture board and that it worked perfectly for your custom dresser project.
It’s always great to see our products being used creatively, and we’re delighted to know the result looks awesome! Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Belinda Everett - Trade Supervisor
Great company
4 juni 2025
Antwoord van leadertrade.com
Thank you for your kind words! We’re delighted to know you consider us a great company. Your support means a lot to us, and we’re committed to continuing to deliver the quality and service you expect.
Kind Regards,
Belinda Everett - Trade Supervisor
Absolutely great service
Absolutely great service, amazing prices, smooth ordering process and very good delivery.
6 juni 2025
Antwoord van leadertrade.com
Thank you for your wonderful feedback! We're thrilled to hear that you were happy with our service, competitive pricing, smooth ordering process, and prompt delivery.
Providing a seamless and satisfying experience for our customers is always our top priority, and it’s great to know we met your expectations.
Kind Regards,
Belinda Everett - Trade Supervisor
Delivered on time and the driver went…
Delivered on time and the driver went above and beyond to find us - it's not an easy address to find. Thank you.
13 juni 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you so much for your lovely feedback! We’re thrilled to hear that your delivery arrived on time and that our driver went the extra mile—literally! We know how tricky some addresses can be, so it’s great to hear that their efforts made a difference. We’ll be sure to pass on your kind words. If there's anything else you need, we're always here to help. Thanks again!
Kind Regards,
Belinda Everett - Trade Supervisor
Information given about delivery time…
Information given about delivery time accurate, very good product, delivery driver brought the product into the property as requested
5 juni 2025
Antwoord van leadertrade.com
Thank you for your wonderful review! We're so pleased to hear that the delivery information was clear and accurate, and that you're happy with the product. It's also great to know our driver was able to assist as requested—going the extra step is something we take pride in.
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you for your kind words! We're so pleased to hear that you found our service quick and efficient. Providing great service is always our goal, and your feedback truly means a lot to us. If there's anything else we can help you with, we're just a message away. Thanks again!
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you so much for your feedback! We're delighted to hear that everything went smoothly and that you had a hassle-free experience with us. Your satisfaction means a lot to our team, and we truly appreciate you taking the time to share your experience. If there's anything we can assist you with in the future, please don’t hesitate to reach out. Thanks again!
Kind Regards,
Belinda Everett - Trade Supervisor
Not Very happy
Its been very easy to do business with leader, from start to finish i was kept in the loop regarding delivery , the doors were superb and as described.
I would certainly use them again in the future
Sadly after leaving this review, i oiled the doors and found one to have no grain pattern at all, its basically a bare board, i emailed and supplied pictures, only to be told they cant do anything as i have oiled them, but the fault didnt show until they were oiled, i have spent £600 plus on doors and fittings and am stuck with a door i cant use, i now give them 1 star as it wont let me give zero
10 juni 2025
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with Leader was smooth and satisfactory from start to finish. Keeping our customers informed and delivering high-quality products is at the heart of what we do, so it’s wonderful to know we met your expectations.
We truly appreciate your kind words and support.
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you for your excellent review!
We’re glad to hear that you found the ordering process straightforward and that your doors arrived promptly. It’s always our goal to make the entire experience as smooth and efficient as possible, and we’re pleased to know we delivered on that.
Kind Regards,
Belinda Everett - Trade Supervisor
Ordered walnut floor,skirting
Ordered walnut floor,skirting, and Architrave the skirting and Architrave are totally differant colours,enquired how this could be,and they never bothered replying.
29 mei 2025
Antwoord van leadertrade.com
Thank you for your feedback, and we’re truly sorry to hear about your disappointment regarding the colour variation between the walnut flooring, skirting, and architrave.
While we do our best to ensure product images and descriptions are as accurate as possible online, we understand that colours can sometimes appear differently in person due to natural wood variations, lighting, or screen settings. We always recommend reaching out to our team prior to ordering if a precise colour match is essential, and we regret if this wasn’t made clearer during your shopping experience.
Regarding your enquiry, we sincerely apologise if you did not receive a timely response — this is not the level of service we aim to provide, and we are reviewing this internally to prevent a recurrence.
If you'd still like to discuss options for resolving the mismatch, our team would be more than happy to assist. Please feel free to contact us directly at 01429241299 or help@leadertrade.com, and we’ll do our utmost to help.
Kind Regards,
Belinda Everett - Trade Supervisor
They forgot to arrange a delivery for…
They forgot to arrange a delivery for my doors so they became out of stock so I’m still waiting for my doors three weeks plus.
UPDATE: so four weeks after ordering my doors arrived. Thank you!
15 mei 2025
Antwoord van leadertrade.com
Thank you for taking the time to share your experience. We sincerely apologize for the delay and the inconvenience it has caused.
We understand how frustrating it must be to wait longer than expected, and we regret that a scheduling oversight contributed to this situation. Please be assured that we have been actively working to resolve the issue, and we’re pleased to confirm that your doors are scheduled for delivery today.
We value your patience and understanding, and we’re committed to ensuring a smooth completion of your order. Should you have any further questions or need assistance, please don’t hesitate to reach out to our team directly.
Kind Regards,
Belinda Everett - Trade Supervisor
Lady on phone was helpful and curteous
Lady on phone was helpful and curteous. Sent out products within 2 days.
28 mei 2025
Antwoord van leadertrade.com
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our team. It's great to know that our staff was helpful and courteous, and that your products were dispatched promptly. Providing excellent service is very important to us, and your feedback is truly appreciated.
Kind Regards,
Belinda Everett - Trade Supervisor
Really impressed with the quality of…
Really impressed with the quality of these doors at the price.
28 mei 2025
Antwoord van leadertrade.com
Thank you for your wonderful feedback!
We’re so pleased to hear that you’re impressed with the quality of the doors and found them to be great value. We take pride in offering high-quality products at competitive prices, and it's always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Belinda Everett - Trade Supervisor
Doors look fabulous
Doors look fabulous, really happy with them and the delivery was excellent, bang on time 😊👍 especially as I had to come out of work to get them.
Will definitely order from them again.
3 juni 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for your kind review! We're delighted to hear that you're happy with the look of your new doors and that the delivery met your expectations—especially given the extra effort you made to receive them. We truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Great service
Great doors, great price and very efficient delivery service. Congratulations to you and your team. Thank you
27 mei 2025
Antwoord van leadertrade.com
Thank you for your wonderful feedback. We're thrilled to hear that you were pleased with the quality of our doors, competitive pricing, and efficient delivery service. Your kind words mean a great deal to our entire team, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with our service, prompt delivery, and the quality and value of our products. Your satisfaction is very important to us, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
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