I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Toon meer
Bedrijf heeft geantwoord
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Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Toon meer
Bedrijf heeft geantwoord
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Toon meer
Bedrijf heeft geantwoord
Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over leadertrade.com
Geschreven door het bedrijf
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Geschreven door het bedrijf
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Contactgegevens
103 Whitby Street South, TS24 7LH, Hartlepool, Verenigd Koninkrijk
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,1
Goed
906 reviews
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Joke of a company
Joke of a company.
Never answered any of my emails.
“Order” of doors and accessories arrived WITHOUT the doors.
Already waited two weeks for delivery.
Apparently they haven’t even booked delivery of the doors.
My advice is to steer clear of these cowboys and to shop local.
Awful company.
2 juni 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
We're very sorry to hear about your experience and understand how frustrating this must have been for you. We sincerely apologise for the initial issue with your delivery and any inconvenience this caused.
While we acknowledge that part of your order arrived incomplete, we want to reassure you that the delivery of your doors has now been arranged and is scheduled for Monday, the 9th, as confirmed with our team. We're actively working to ensure everything is completed to your satisfaction.
We also regret that your emails were not responded to as promptly as they should have been, and we’re reviewing our communication processes to avoid this happening in future.
Thank you for your patience, and please don’t hesitate to reach out to us directly if there’s anything further we can do to assist you.
Kind Regards,
Belinda Everett - Trade Supervisor
Luxury vinyl flooring
Excellent customer service and with good quality and affordable prices for customers.
20 mei 2025
Antwoord van leadertrade.com
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with both our customer service and the quality of our luxury vinyl flooring.
Providing high-quality products at competitive prices is something we take great pride in, and it's always rewarding to hear when our customers feel the same.
Kind Regards,
Belinda Everett - Trade Supervisor
This is my first time of buying from
This is my first time of buying from this company. I bought doors and I can’t fault the quality of the product. I’m so well pleased with my purchase. I will recommend it to friends and family.
22 mei 2025
Antwoord van leadertrade.com
Thank you for your kind words and for choosing us for your first purchase — we're delighted to hear you're so pleased with the quality of your new doors!
Your recommendation means a great deal to us, and we’re thrilled to know you’d share your positive experience with friends and family.
Kind Regards,
Belinda Everett - Trade Supervisor
Delivery driver damaged paint work as…
Delivery driver damaged paint work as he was rushing round because it was raining. So I was told to contact the Heplteam @ leader trade but whan I did they just apologised & told me they were closing the ticket & that was the end of the compliante.
22 mei 2025
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We’re very sorry to hear about the damage to your paintwork and any frustration this situation has caused.
While our drivers do their best to deliver efficiently and respectfully, we understand your concern and sincerely apologise if you felt the delivery was rushed due to weather conditions. This is certainly not the level of service we strive to provide, and we will be addressing your comments with our team to prevent similar situations in the future.
We would also like to take this opportunity to highlight that, as stated in our terms and conditions:
"Whilst our drivers will always take care at your property, we kindly ask that any carpets or flooring that will be on the driver's path during the delivery of your items are sufficiently protected. We would also ask that you remove any fragile items such as ornaments and pictures to prevent any unnecessary accidental damage – this ensures a smooth delivery for all."
We do appreciate your understanding of the shared responsibility during the delivery process. That said, if you believe there are specific aspects of your case that require further review, please don’t hesitate to get in touch with our team again at Help@leadertrade.com, quoting your order number, and we will do our best to assist you further.
Kind Regards,
Belinda Everett - Trade Supervisor
Excellent reliable service great product
Excellent reliable service, friendly driver and the flooring looks excellent
19 mei 2025
Antwoord van leadertrade.com
Thank you so much for your kind words and positive feedback! We're delighted to hear that you were pleased with both the service and the quality of the flooring. It's great to know our driver made a good impression as well.
Kind Regards,
Belinda Everett - Trade Supervisor
Arrived broken and struggling to get a…
Arrived broken and struggling to get a refund as they would like to collect the broken items and send a new one.
Update 17th June and still no refund!
21 mei 2025
Antwoord van leadertrade.com
Thank you for your feedback, and we’re very sorry that your item arrived damaged.
We completely understand how disappointing this must have been and apologise for the inconvenience caused. We’re pleased to confirm that a full refund has already been approved without the need for a replacement or return of the damaged item.
Your experience is important to us, and while we regret that it didn’t go as smoothly as it should have, we appreciate your patience and understanding as we worked to resolve the matter.
If you have any further questions or need additional assistance, please don’t hesitate to get in touch with our team at 01429 241 299 or help@leadertrade.com.
Kind Regards,
Abigail
Really simple ordering and delivery
21 mei 2025
Antwoord van leadertrade.com
Thank you for your kind feedback!
We're glad to hear that you found the ordering and delivery process simple and straightforward — that's exactly the experience we aim to provide.
Kind Regards,
Belinda Everett - Trade Supervisor
Very pleased.
Bought 5 packs of the hickory laminate for our kitchen, and it looks great with the high gloss shine,even the chap who laid it couldn't believe it when he saw the finished floor. (The high gloss)
12 mei 2025
Antwoord van leadertrade.com
Thank you so much for your kind review!
We're delighted to hear that you're pleased with the Hickory laminate flooring and that it looks fantastic in your kitchen. It’s always great to know when our products not only meet but exceed expectations — especially when even the installer is impressed!
We truly appreciate your feedback and your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Complete shambles from the start…
Complete shambles from the start communication shocking
delivery shocking very poor company will never use them again
21 mei 2025
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and sincerely apologise for the issues you faced with both our communication and delivery service.
Your comments are deeply concerning to us, as they do not reflect the standards we aim to uphold. We understand how frustrating this must have been, and we truly regret that we did not meet your expectations at any stage of the process.
Please know that your feedback has been shared with the relevant teams, and we are taking it seriously to identify what went wrong and how we can improve moving forward.
While we regret that you feel you would not use us again, we would still welcome the opportunity to make things right. If you’re open to it, please contact us directly at 10429 241 299 or help@leadertrade.com, and we’ll do our utmost to resolve any outstanding concerns.
Kind Regards,
Belinda Everett - Trade Supervisor
My order was cancelled as I was told…
My order was cancelled as I was told the door I ordered could no longer be located. Which could have been avoided, and was due to the phone advisors error.
19 mei 2025
Antwoord van leadertrade.com
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused by the cancellation of your order.
We understand how frustrating it must have been to be informed that your item was no longer available, especially after placing your order in good faith. We're also sorry to hear that this may have been due to an error on our part during the ordering process.
Please be assured that we take full accountability for the issue and are reviewing the circumstances internally to help prevent this from happening in the future. Your experience does not reflect the high standard of service we aim to provide, and we truly regret the disappointment caused.
If there’s anything we can do to assist you further — whether it’s helping you find an alternative product or discussing a goodwill gesture — please don’t hesitate to get in touch with us directly on 01429 241 299 or Help@leadertrade.com.
Kind Regards,
Belinda Everett - Trade Supervisor
One of the doors had a split on the…
One of the doors had a split on the edge
Doors living is not hard wood as it should!
In all this old houses I have to trim the sides..so after this, varnishing is not gonna match the hard wood paterns
14 mei 2025
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We’re sorry to hear that one of the doors arrived with a split and that the material did not meet your expectations. We understand how important consistency and quality are, especially when working on older homes where adjustments are often necessary.
Your comments have been shared with our quality control team so we can review and improve both our materials and packaging processes. We appreciate your insight, and we're always looking for ways to ensure a better experience for our customers.
If there's anything we can do to further assist you, please don’t hesitate to get in touch with our customer service team.
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you for your kind recommendation! We're delighted to hear that you were pleased with the communication, speedy delivery, and the quality of our products.
Your feedback means a great deal to us, and it's always rewarding to know we've delivered a positive experience.
Kind Regards,
Belinda Everett - Trade Supervisor
18mm oak work top
The oak top was lovely apart from it had very little packaging a few nasty marks nothing that MGMB camper conversion couldn’t sort
8 mei 2025
Antwoord van leadertrade.com
Thank you for your feedback and for choosing us for your oak worktop. We're glad to hear you were pleased with the quality of the oak itself, and that MGMB Camper Conversion was able to resolve the issues.
We appreciate you bringing the packaging concerns to our attention. Your comments help us identify areas for improvement, and we will certainly review our packaging process to ensure better protection during transit moving forward.
Thank you again for your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Poor standard
Purchased 6 louver doors, described as painted and ready to hang…they’re primed, with filler poorly applied, dents and marks all over, out of wind.
Doors were being hanged in pairs, with two doors laid next to each other - the middles are touching with 5-6mm gaps on the tops and bottoms.
15 april 2025
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the louver doors you received did not meet your expectations.
We aim to ensure that all our products are accurately described and thoroughly quality-checked before dispatch. It’s disappointing to hear that the doors arrived with imperfections and alignment issues, and we apologise for any inconvenience this has caused during your installation process.
Your comments regarding the finish and the fit of the doors have been noted and will be passed on to our quality control team for immediate review. We want to ensure this is addressed and, where possible, prevented in the future.
Kind Regards,
Belinda Everett - Trade Supervisor
NOT THE BEST EXPERIENCE
They tried to help but after the mess they created but still not very compassionate. the way they said they put extra box of one flooring infact many of the tiles were damage but when I email them they never responded to it. and When i call and spoke to abigail she said the guy was on holiday and he will call me or reply my email that never happen either.
30 april 2025
Antwoord van leadertrade.com
Thank you for your feedback, and we're truly sorry to hear about your experience.
We sincerely apologize for any inconvenience caused by the damaged flooring tiles and the delay in our response. It’s clear we fell short of providing the level of service and communication you expected—and rightly deserve.
We understand how frustrating this must have been, especially after being assured of a follow-up that did not happen. Please know that this is not reflective of our usual standards, and we are addressing this internally to ensure it does not happen again.
Kind Regards,
Belinda Everett - Trade Supervisor
Poor delivery Service
The product was good and the delivery came when i was informed it would but I'm scoring this as a 3 star because of delivery. I bought the product online and it was not until i completed the purchase including the £29 delivery charge that i realised i had to wait 14 days for delivery from LEEDS to Glasgow.
This was clearance stock so it would have been ready to ship immediately.
Leader Trade need to improve their delivery especially when charging such a high amount
14 mei 2025
Antwoord van leadertrade.com
Thank you for your honest feedback. We're pleased to hear that you were satisfied with the quality of the product and that your delivery arrived as scheduled.
We do, however, regret that the delivery timeline and associated cost did not meet your expectations. We understand your concerns—particularly when purchasing clearance stock that’s expected to be ready for immediate dispatch. Your comments are valid and have been shared with our logistics and management teams as we continue to evaluate and improve our delivery services.
We truly value your business and appreciate you bringing this to our attention. If there’s anything further we can do to assist, please don’t hesitate to contact our customer service team.
Kind Regards,
Belinda Everett- Trade Supervisor
Very easy to order and delivery…
Very easy to order and delivery excellent arrived a few days from order. Friendly delivery arrived on time I would definitely use this company again.
14 mei 2025
Antwoord van leadertrade.com
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you found the ordering process easy and that your delivery arrived promptly and as expected.
Our team strives to provide a smooth and reliable service, and it’s always rewarding to know we’ve met that goal.
Kind Regards,
Belinda Everett - Trade Supervisor
Driver delivered as planned
Driver delivered as planned. Perfect delivery, doors and response.
21 mei 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We're thrilled to hear that your delivery went smoothly and met your expectations. It’s great to know our driver provided prompt and professional service.
Your satisfaction is very important to us, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Always offer me great prices
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Overall never had a bad experience yet and look forward to shopping again.
9 mei 2025
Antwoord van leadertrade.com
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you consistently receive great service and value from our team, and especially pleased to know that Stuart has been so helpful and supportive. We'll be sure to pass on your feedback—he’ll be thrilled to hear it (and we agree, he’s a real asset to the team!).
It's great to know that our approach stands out from the rest, and that you feel looked after rather than sold to.
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you for your feedback! We're pleased to hear that your delivery arrived on time and everything met your expectations.
Kind Regards,
Belinda Everett - Trade Supervisor
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