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Beoordeeld met 1 van de 5 sterren

Not recommended at all for A Level. No replies from tutor after weeks, only communication through chatline with office staff. Wrong book recommended by them and they let us know 4 weeks out from exam... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very impressed so far. We signed up just two days ago, everything was set up and available very quickly. The tutor has contacted my son and also responded to my introduction email the same morning. C... Toon meer

Beoordeeld met 5 van de 5 sterren

I finished my A Level Computer Science course this year and because exams were cancelled, Learn Now carried out mock exams and put my predicted grades forward for me. I was really worried but they put... Toon meer

Beoordeeld met 5 van de 5 sterren

Enrolled on Maths Level 2 because I didn't complete this at school and always regretted it. In all honestly I didn't think I was going to be able to complete this course as I failed the first few u... Toon meer

Bedrijfsgegevens

  1. Onderwijs en training

Informatie afkomstig van verschillende externe bronnen

Distance Learning College


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

64 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(64)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Splendid College

Splendid College. I have passed my A Levels and I couldn't of done it without the assistance of my guide. I accomplished my objective evaluations and I am currently at University. Much obliged to you!

23 februari 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Edited but still factual

I will try again! this is now my 4th time of rewriting my review to make it acceptable to Learnnow. Would you believe that Learnnow are monitoring my review and censoring out the bits they don't like! How arrogant is that! My last attempts have been removed because I used words they didn't like! I'm not even allowed to mention specific words unless it's been to a court of law and proven. I can't yet tell you that what I thought I was buying was not the service I received because I'm still having conversations with Trading Standards and we haven't been to court yet.
Please beware and ask questions before making Payment, the recipt I got was not for the course I purchased. You will not get your money back without a fight even if you request it during the cancellation period. It is very unusual customer service from a company who claim that ‘nothing is too much trouble!’ So make sure you know what you are buying because it is NOT obvious. I am very disappointed with the attitude, the service, the substituted product, the general lack of courtesy and customer service that I received from this company. Now they claim that I was not in the cancellation period because apparently they ‘do not offer paper based courses and do not cancel on-line courses. I did complete an on-line assessment because I tried to make it work but I would never have knowingly bought an on-line course.

13 november 2019
Review zonder uitnodiging
Logo Learnnow

Antwoord van Learnnow

Thank you for submitting your review and we would just like to confirm that we do not censor the reviews, it is up to trustpilot to make an informed decision and they decided that your review was not appropriate.

I believe your issue has been that you thought you were enrolling on a paper based course. However, your confirmation email stated “online” course; you were provided with logins, you logged onto the course, you completed the assessments and then continued with the course, all online. It was after that you informed us that you thought it was a paper based course and did not want to continue. You were not in your cancellation period.

Beoordeeld met 5 van de 5 sterren

I passed!!

I passed!!! Thanks so much for your patience and being so kind! So so happy!!! Will use you guys again

27 juni 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Completed my functional skills maths…

Completed my functional skills maths with this company and I would definitely use them again.

19 maart 2019
Review zonder uitnodiging
Logo Learnnow

Antwoord van Learnnow

Thank you for taking the time to write this review and we are happy to hear that you are pleased with your Functional Skills Maths course.

Kind regards
Student Services

Beoordeeld met 1 van de 5 sterren

Avoid Avoid Avoid!!!!!

I bought english functional skills level 2 course from this provider in September. Materials provided are useless and does not help with exam. When you buy a course its says that you are supported by tutor but when asked for help I was turned down. Its is a rip off to charge of all this money and not be able to achieve anything. I had to buy my own materials and learn from google. When asked for a refund my emails were ignored. Which professional company does this. Its is a waste of time and money.

4 maart 2019
Review zonder uitnodiging
Logo Learnnow

Antwoord van Learnnow

Thank you for your review and we are sorry to hear that you are not happy with our services.

On checking our records we can see that you have fully completed your course and were advised to complete more practice exam papers and book your exam on 8th February.

We provided you with the information to book your exam and sent you more practice exam papers but you chose not to book your exam or complete these papers.

We have also checked our history and can see that all of your questions have been answered and you have never been refused any help. In fact your Tutor is still awaiting responses to emails that were sent to you.

This review does surprise us, especially as you have only just asked for a refund at this late date and we will contact you to discuss any genuine concerns you may have.

Beoordeeld met 5 van de 5 sterren

Managed to complete my 3 A Levels…

Managed to complete my 3 A Levels working at my own speed & a lot quicker than if I were at college. Personally, I found the tutors feedback and flexible learning a lot better than if I was at college. Thanks again!

14 januari 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely disappointed

I joined Learnnow in September, like most because of the positive reviews and because I was certain that I would find a lot more help on the website than in my local college. However, that was not the case.
The first month was smooth enough, I got replies to my questions within the 2 day period and my tutor did explain things relatively well, but somewhere along the second month my replies got slower. It got to a point so bad that I had to compile all of the questions I had sent before that were still not answered into one long email. I got a reply back a couple days after responding to my queries. In this reply they promised "I believe, as you work through your courses, everything will come together and you will be more than happy with the outcome. We will try to do everything in our power to ensure that this is the case." I gave them the benefit of the doubt and decided to keep my tutor and carry on. This was two months ago. And whilst the responses improved for about two weeks they then began to deteriorate once again. I contacted and asked whether my portal was down again as that was the excuse they gave before hand, but I was recieving my messages week/s later.

My main annoyance aside from that mess, was with the fact that none of the materials they provide are remotely helpful for anyone smart enough to use the internet. They're all free resources that have been posted on other websites and nothing is their own. I wouldn't mind if it were all premium resources from other websites, but full documents that have been posted for free? It's ridiculous. You pay almost £400 per subject, get free resources that you could literally get a hold of in a few seconds, a few assingments and extremely late responses over the most simplest of questions. I honestly have no idea how this site is still up and running and how it is even claiming to be worth the money.

In conclusion: international a level students avoid this website.

18 december 2018
Review zonder uitnodiging
Logo Learnnow

Antwoord van Learnnow

Thank you for your review, unfortunately this review is not an accurate representation of the facts.

Beoordeeld met 1 van de 5 sterren

I went for learnnow.org because of all…

I went for learnnow.org because of all the great reviews I read here and elsewhere. My experience however wasn't good. I had to nag them to get some feedback on two seperate occassions. The first time they took ages getting back to me and tried to blame technical issues. So I let it pass and gave them the benefit of the doubt. Then two months went by with no feedback, I nagged again and finally they responded. Their policy says up to two weeks. I was fed up and asked repeatedly for a refund but they just ignored me and keep saying the feedback was there now.
It is my son who uses it and he doesn't see the point if they aren't going to bother to get back to him and just screw him over. Does he wait after submitting a worksheet for two months to get feedback before doing any more work?? Is it a trick to get people to pay up and then give up?? So disappointed. Take your business elsewhere

19 maart 2018
Review zonder uitnodiging
Logo Learnnow

Antwoord van Learnnow

Thank you for bringing this to our attention. Unfortunately we cannot find your information to respond to you directly. Perhaps you could contact us in order that we can look into this further for you.

Beoordeeld met 5 van de 5 sterren

Top marks

Thank you so much. Just passed my English and I couldn't have done it without you

3 maart 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid!

Despite receiving confirmation that a refund would be issued in line with their terms and conditions by the end of November 2017 it still has not been received. In addition they do not answer even their sales line, return phone messages or respond to emails. Very disappointed by the poor customer service received so would not recommend. It has now been confirmed that refund was not completed as states in response.

25 februari 2018
Review zonder uitnodiging
Logo Learnnow

Antwoord van Learnnow

Sorry to hear that on this occasion we have not reached the service standards expected of us. Unfortunately this transaction did not complete and we were not aware of this until you contacted us. We have found that our phone lines are very busy at peak times but we do always aim to answer each call as soon as possible. We have taken your comments on board and will be increasing phone support during busy times from now on.

Thank you for your patience in allowing us to investigate this matter.

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