Ledsone Reviews 

270
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered two semi flush ceiling lights from Ledsone They said two to three days for delivery they arrived by Royal Mail in two and a half so good service I opened them and they exceeded my expec... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered 3 bulbs from them, 1 arrived broken. First contact they asked for a photo to see if the leds were working, yes but the glass was broken. They offered a 45% discount for me to keep a broken b... Toon meer

Beoordeeld met 5 van de 5 sterren

What ever I purchase from Ledsone i always get a quick response & kept up to date on tracking. The goods I receive are always good quality & as described by Ledsone. Will alway keep using Ledsone

Beoordeeld met 5 van de 5 sterren

Ordered 3 chrome pendant lights from this company and all arrived in good time. However, they weren't assembled and I had to put them together myself which was a bit tricky as there were no instructio... Toon meer

Bedrijfsgegevens

  1. Lampenwinkel
  2. Lampengroothandel

Geschreven door het bedrijf

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

270 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(270)

94 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

No confirmation email and item did not arrive

No confirmation email or order reference after making a purchase - I can see the money has gone from our account but no other evidence of our order... and no product has arrived! Customer service phone line does not connect, and "live chat" not monitored. No option for resolving or requesting a refund

18 juli 2025
Review zonder uitnodiging
Logo Ledsone

Antwoord van Ledsone

Thank you for reaching out. We’re really sorry to hear about the issue and understand how frustrating this must be. Our system automatically sends order confirmations and tracking details to the email used during checkout. However, we couldn’t locate an order under your email in our records.
Could you please share your order number or any proof of purchase? Once we have that, we’ll look into it right away and ensure it’s resolved as quickly as possible.
We’re here to help and appreciate your patience.

Beoordeeld met 5 van de 5 sterren

Heart shaped bulbs

Bought 2 heart shaped led bulbs to complete the look in our bedroom. Ordering was easy and dispatched very quickly. The bulbs look lovely and give the bedroom a soft glow.

3 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Vinyl pattern I couldn't find one I liked better anywhere else

Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantial tube packaging to avoid any damage. It took just over a week to arrive which was highlighted on my particular vinyl, that delivery may take up to a fortnight, so it was as expected. Looks great.

25 mei 2025
Beoordeeld met 5 van de 5 sterren

Incredible Product Range

Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the team was very happy to select a variety of options for us so we could make our choice.

8 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very hard to give a rating when I…

Very hard to give a rating when I haven't received my purchase. Have contacted admin and it appears problems with courier .
Waiting now expectantly
Update;
Have now received parcel and as the explanation was couriers fault.
They dealt with the problem as a good company should do

24 april 2025
Logo Ledsone

Antwoord van Ledsone

Dear Customer , sorry about the trouble. We did dispatch your order on time, but unfortunately, the courier didn’t deliver it and didn’t update us either. We only found out after your review and have now sent a replacement using express service, so it should reach you within 24 hours. We're really sorry for the delay and take full responsibility for this

Beoordeeld met 1 van de 5 sterren

Absolutely dire customer service

I rang the company to check the dimensions of some spring clips for lampshades that were advertised on Amazon. Having tried to find them on their website after numerous searches I was unsuccessful. The first time I called the phone was hung up on me. When I got through the second time all I got was a woman insisting I send an email and they could look into it for me. Apparently they have over 5000 products and couldn't possibly search it for me. It didn't matter what I said to explain the item she kept repeating send an email. OK I thought you clearly do not need my custom, simple! I will be buying elsewhere.

14 januari 2025
Review zonder uitnodiging
Logo Ledsone

Antwoord van Ledsone

Thank you for your feedback. We always aim to assist our customers efficiently, and our team is available to respond to calls and emails. To ensure accuracy in resolving product-related queries, we sometimes request customers to send an email with details or images, especially when dealing with a large catalog.
We apologize if this approach did not meet your expectations. However, we are always here to help and encourage you to reach out again so we can assist you further. Your feedback is valuable, and we continuously work on improving our service

Beoordeeld met 5 van de 5 sterren

Really can’t thank the people at…

Really can’t thank the people at Ledstone enough for shipping out a time-critical and urgent delivery within an hour of ordering on a Sunday!! Fantastic customer service, and the item arrived within 24 hours 😊. Thank you so much for taking the trouble to make this happen!!

24 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5* products and customer service

Bought a beautiful light fitting, packaged very well and unfortuantly 3 of the bulbs didn't work, I don't believe this was any fault to the company, builbs are very delicate even when packaged very well, withing 24 hours 3 replacements were sent and tracking number was provided 5* company and customer service!!!

23 maart 2025
Review zonder uitnodiging

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