Kevin and the staff at Leightons in Reading have been great. Initially went in for non-prescription sunglasses that were out of stock at another local retailer. Although they weren’t in stock Kevin wa... Toon meer
Bedrijf heeft geantwoord
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they produce Long-term care plan for patient like for my eye test vision tech took pictures to compare my eye structure over time, in future to check my eye health. Perfect staff, tidy and helpful fo... Toon meer
Bedrijf heeft geantwoord
Went to Leighton's because my vision had changed since I was checked last August. I saw Selim Rehman who I think went way over and above to test different aspects of my vision and then to refer me on... Toon meer
Bedrijf heeft geantwoord
I attended Leightons in Totton for an eye test. The test started on time, as per the arranged appointment and was conducted in a very professional and caring manor. All of the procedures were fully... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contactgegevens
Verenigd Koninkrijk
- 0800 40 20 20
- leightons.co.uk
4,9
Uitstekend
3K reviews
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Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great team in Leightons
Great team in Leightons
Very knowledgeable very friendly
Great experience
Will be returning
20 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear you had such a great experience at Leightons! Our team always aims to be knowledgeable and friendly, so we're delighted to hear this shone through in your visit. We're looking forward to welcoming you back again soon!
Excellent service
The staff at Leightons could not be more helpful. They really go above and beyond to help. I would highly recommend them. Thank you!
20 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're delighted to hear that you had such a positive experience with us at Leightons! Thank you for recommending us, it means a lot. We're always here to help, so feel free to reach out if you need anything in the future.
Good personalized service
Good personalized service. You always feel being respected and cared.
15 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience at Leightons! Our team always strives to provide personalised care and respect to all our patients. Thank you for taking the time to share your feedback with us. We look forward to welcoming you back on your next visit.
Excellent all round service
Excellent service from staff from a thorough eye test to help with choosing both reading glasses and sunglasses with helpful and genuine advice. I never felt rushed and it was a first class experience all round and I would highly recommend them.
19 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear about your excellent experience at Leightons! Our team will be delighted to hear your feedback. Thanks for recommending us - we're here whenever you need us!
An overall better experience to your…
An overall better experience to your usual high street opticians. Prices were comparable or even better. Very professional but friendly staff.
18 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with us at Leightons! Our team always aims to provide professional and friendly service, and we're glad you felt well taken care of. Thanks for your kind words - we look forward to seeing you again!
Leightons Haywards heath have terrific…
Leightons Haywards heath have terrific staff. Experienced and friendly, hard to fault in any way!
18 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
Thank you for your lovely review! We're thrilled to hear that you had a great experience at Leightons Haywards Heath. Our team works hard to provide experienced and friendly service, so we really appreciate your kind words. If you have any further feedback or need assistance in the future, just let us know!
A very thorough vision check!
Went to Leighton's because my vision had changed since I was checked last August. I saw Selim Rehman who I think went way over and above to test different aspects of my vision and then to refer me onwards. I felt very confident that he knew what he was doing and was grateful for his thorough explanations.
13 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons! Selim and the team will be delighted to hear your feedback. We're here to help with any vision needs you have, so feel free to reach out if you need anything in the future!
Excellent service at leightons…
Excellent service at leightons opticians and hearing care in woodley . Eleanor was exceptional. She was caring and very efficient and gentle in her approach. She managed to fit my son in for an appointment at very short notice which was appreciated.
17 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
Thank you for the fantastic review! We're thrilled to hear that Elenor provided exceptional care during your visit to Leightons Woodley. We're so pleased she could accommodate your son on short notice. We'll pass on your kind words - she'll be delighted to hear your feedback!
Very professional treatment
Thanks to both Sandeep for answering all my questions particularly regarding UV exposure and Cataracts.
Beth was very patient with me trying out alternative frames and lense treatment.
Both were very detailed in their examination, explanations and I appreciated the very professional treatment. It made me as a valued Client, very happy from the initial consultation to the final product.
17 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience with Sandeep and Beth at Leightons. They will be delighted to hear your feedback. We're so pleased that you felt valued and happy throughout your journey with us. If you have any more questions or need further assistance, just let us know. Thank you for choosing Leightons!
I received excellent treatment from…
I received excellent treatment from Jayna. She was extremely thorough and knowledgeable. I also found the customer service very helpful and courteous.
15 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
Thank you for your kind words! We're thrilled to hear that Jayna provided you with excellent treatment. It's wonderful to know that you found our customer service team helpful and courteous. Jayna and the team will be delighted to hear your feedback. If you have any more questions or need further assistance, feel free to get in touch.
Excellent service and warm friendly…
Excellent service and warm friendly staff. Loads of support. New glasses ready earlier than expected. Lots of options too. Will be returning as an ongoing customer.
5 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Leightons! Our team works hard to provide excellent service and a warm, friendly environment for all our patients. It's great to know that you found plenty of support and options during your visit. We look forward to welcoming you back as an ongoing customer!
Very friendly knowledgeable staff who…
Very friendly knowledgeable staff who took the time to make sure frame choice was correct and options presented
13 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear that you had a positive experience with our team at Leightons! If you ever need anything else, just let us know. We're here to help!
New Varifocals
Just received first new pair of varifocals and am delighted - they arrived sooner than anticipated and having tried out the new prescription have ordered sunglasses with same rx- all staff encountered were friendly and helpful
13 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear you're delighted with your new varifocals and the service you received at Leightons! We're glad to hear our team was friendly and helpful throughout your visit. If you have any other eye care needs, feel free to reach out. Enjoy your new glasses!
Very efficient from start to finish
Very efficient from start to finish, very knowledgeable friendly staff.
13 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear that you found our team at Leightons very efficient and friendly throughout your visit. Thanks for taking the time to share your positive experience with us! We're here for you whenever you need us next.
Very thorough well explained and…
Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time allowed to consider everything. Unreservedly recommended.
12 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons! Thank you for taking the time to share your feedback. It's fantastic to know that you felt reassured about your eye health and that our team provided thorough explanations. If you ever need assistance with your new glasses, don't hesitate to get in touch. We appreciate your recommendation!
Excellent staff and service
Excellent staff and service, first class Products. nothing is too much trouble with everything being clearly explained.
13 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Leightons! Our team always aims to provide top-notch service and we're delighted that everything was clearly explained to you. If you ever need further assistance, just let us know. Thank you for your kind words.
Can’t thank Leightons enough
Can’t thank Leightons enough for their support and expertise. I was called in for an emergency appointment within hours after concerns I raised when booking a routine eye test. Fortunately I was fine but felt very well cared for. Then had a really enjoyable time being assisted with choosing specs. Learned so much about all the options and branch manager very generous with her time.
13 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons! Our team works hard to make sure all our patients feel well cared for. It's great to know you enjoyed choosing your specs and found it informative. We'll be sure to pass on your kind words to the branch manager. If you ever need further assistance, just get in touch.
Leightons returning customer
Leightons returning customer.
Reminder for annual eye test arrived fom Leightons. Phoned for appointment for a couple of working days hence as always a good experience and punctual. The examining optician engaged in clear explanations regarding all tests, and gave clear answers to any questions raised.
Tests over, handed over to an assistant to explore fantastic choice of frames in store, from nhs to top designers, to help selection, and take measurements for new glasses. I decided to recycle frame purchased last year with new prescription lenses, so able to decine this service and continue to information of various payment options. Chose and completed, informed my new specs can be collected at sometime to be advised within the next 10 days.
Thankyou Leightons
12 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're delighted to hear about your positive experience at Leightons! It's wonderful to know you found the explanations clear and the staff punctual. We're glad you had a fantastic choice of frames and were able to recycle your frame from last year. We appreciate your kind words and look forward to you collecting your new specs soon!
Helpful customer service
Helpful customer service, quick replacement glasses
11 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with our team at Leightons, and we're delighted we could help with the quick replacement of your glasses. Thanks for taking the time to share your feedback, it means a lot to us! If you ever need anything else, just let us know.
Unresponsive patient support email address
After a poor experience at Leightons I sent an email outlining the issue to their patient support email address. One week later I've had no acknowledgement or reply.
5 juni 2026
Review zonder uitnodiging
Antwoord van Leightons Opticians & Hearing Care
Thank you for your feedback. We're very sorry that you didn't receive a response to your emails. We understand how disappointing that must have been, and it's not the standard of service we aim to provide.
We've now responded directly and shared your feedback so your concerns can be reviewed. We sincerely apologise for the oversight.
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