These firelighters are wonderful! No smell, easy to handle and they do the job just as well as ordinary firelighters. And you only need three or four to light your fire so a box of them lasts absolute... Toon meer
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Another brilliant experience purchasing from Lekto. The logs and briquettes were delivered very promptly, very securely packaged and easy to unpack. The Kiln Dried Oak logs are fantastic and give off... Toon meer
Bedrijf heeft geantwoord
Really lovely, helpful and cheerful delivery man. Good range of products and bundles. The stove might not have had enough red embers from the fire log for the heat log to catch ... I had to let the st... Toon meer
Bedrijf heeft geantwoord
website very easy to navigate, company informed us of every step of delivery, product is very good. Only issue for 2 expected delivery slots DPD could not be bothered to drive a mile out of the villag... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Lekto Woodfuels
Geschreven door het bedrijf
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes
Shop Kiln-Dried Logs
Welcome to the official Lekto Woodfuels Trustpilot page!
Geschreven door het bedrijf
Contactgegevens
Unit 2-4 Protection House, NE30 2RH, North Shields, Verenigd Koninkrijk
- 01915 009 754
- info@lektowoodfuels.co.uk
- lektowoodfuels.co.uk
4,6
Uitstekend
31K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ambitious burn time
After watching the instructional videos I’ve used the brickets on a number of occasions the claim that they last 8 hrs is very ambitious the constant time I’ve managed is 5 hrs with that being 4 hrs of useful heat and an hour of smouldering with low heat output I’ve still to try the high heat logs but my confidence in this company has been dented.
15 september 2026
Review zonder uitnodiging
Antwoord van Lekto Woodfuels
Hi Thomas,
Thank you for your candid feedback, and we are truly sorry to hear that your experience did not meet expectations.
We completely understand your frustration when burn times fall short of what you planned for.
Our 8-hour target is based on keeping an active, glowing bed of embers rather than active flames, allowing the fire to be easily revived in the morning.
Reaching that full duration depends heavily on controlling airflow and chimney draught.
Regarding our high-heat logs, they are pure hardwood designed for intense daytime warmth and bright flames, serving a completely different purpose than the slow-glow night briquettes.
Hope that helps, 😊
Kind regards,
Lelde.
I thought I had ordered another box of…
I thought I had ordered another box of firelighters. Can this be correct? Was about 1 week ago??
SC Macleod
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi Stuart.
We are very sorry for the confusion regarding your order.
To help you check your account details and locate the firelighters order, could you please contact our dedicated support team directly through our website contact form?
Our team will be able to look up your order history immediately and sort this out for you.
Thank you for your patience!
Warm regards,
Lelde.
Antwoord van Lekto Woodfuels
Hi there,
We are happy to hear that the delivery was fast and met your expectations! 😊🚚 Stay warm!🔥
Have a lovely day,
Lelde.
Perfect customer service from ordering…
Perfect customer service from ordering to delivery
3 september 2026
Antwoord van Lekto Woodfuels
Hi there,
We're happy to hear about your experience! 🙌 Thank you 😊
Have a lovely day,
Lelde.
Great products and service
Great products and service. Been using for a couple of years now and wouldn’t change
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
We're thrilled to hear that you enjoyed our products and had a great experience with our customer service.🧡 🙌
Have a lovely day,
Lelde.
Antwoord van Lekto Woodfuels
Hi,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Lelde.
prompt delivery
2 september 2026
Antwoord van Lekto Woodfuels
Hi there,
Thank you for leaving this lovely 5* review 😊
Have a wonderful day,
Lelde.
Antwoord van Lekto Woodfuels
Hi there,
It absolutely makes our day to hear that you had such a good experience with us. 🧡
Thank you so much for your feedback! 😊
Have a lovely day,
Lelde.
Used this company last year and was…
Used this company last year and was very happy with results so I’m using them again with a different product
1 september 2026
Antwoord van Lekto Woodfuels
Hi there,
That's amazing! We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
The wood is great - not so the delivery
The wood is great - delivery is bad!
I’ve asked countless times for the wood to be taken to the shed at the side of my house, AND there’s a notice on my front door, but they still leave it by my front door - it rained and by the time I got home it was soaked.
Added to this, I’m not physically able to carry it around to my shed. I’ll have to buy from somewhere else, as I’m fed up with this happening. Such a shame . .
26 augustus 2026
Antwoord van Lekto Woodfuels
Hi Andy,
We are truly sorry to hear about the issues you experienced with your delivery.
This is certainly not the level of service we expect from our courier partners, and I sincerely apologise for the inconvenience caused.
You also have the option to update your preferred safe place directly within the DPD app, or arrange a time when you will be home to accept the parcels. This can also be amended through the link in the SMS message sent by the courier.
Our products are packaged with protective internal wrapping designed to keep them dry, even if the outer box becomes damaged or wet during transit.
This ensures that the condition and performance of the product will not be affected.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
We truly value your feedback and appreciate the opportunity to address your concerns. 😊
Kind regards,
Lelde.
Antwoord van Lekto Woodfuels
Hi,
We're thrilled that our wood fuel products keep you cosy and comfortable. 😊
Wishing you a fantastic day,
Lelde.
The process from ordering to delivery…
The process from ordering to delivery was easy and pain free. The product itself good quality and value for money.
1 september 2026
Antwoord van Lekto Woodfuels
Hi there,
We're delighted to hear you had a great experience with us! 🙌
Wishing you a lovely day,
Lelde.
Antwoord van Lekto Woodfuels
Hi,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Lelde.
New to the wood burner world.
New to the wood burner world.. still awaiting instillation.. but my fuel is delivered ready and waiting.. greag service product easy peasy.. 👌
2 september 2026
Antwoord van Lekto Woodfuels
Hi there,
We're so glad to hear you had a great experience! 🙌
Wishing you a fantastic day,
Lelde.
Ordering is very easy
Ordering is very easy. Delivery was quick. I have not used any yet this year. I’m hoping they are a better quality than the last lot I ordered, they didn’t last very long at all!! Definitely not over night. They did give off a good heat, but did not last long.
29 augustus 2026
Antwoord van Lekto Woodfuels
Hi, we are sorry to hear that!
You can visit our website for a step-by-step guide on how to help them perform better.
Have a lovely day!🙂
Lelde
Antwoord van Lekto Woodfuels
Hi Richard,
We are truly sorry that your order was delivered half a mile away without any notification; we will pass this information along to our courier team immediately.
And we sincerely apologise once again for the inconvenience caused.
Have a lovely day, 😊
Lelde.
website very easy to navigate
website very easy to navigate, company informed us of every step of delivery, product is very good. Only issue for 2 expected delivery slots DPD could not be bothered to drive a mile out of the village up our lane so we had to wait for one of the drivers who was not bothered about coming up a country lane
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi Sue,
We are delighted to hear you enjoyed our website, clear updates, and products, but we are truly sorry for the unacceptable delay and unwillingness from DPD to drive up your lane; we will pass this directly to our courier company.
And we sincerely apologise once again for the inconvenience
Have a nice day, 😊
Lelde.
Lots of products to choose for your…
Lots of products to choose for your needs. Fast delivery.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Lelde.
Antwoord van Lekto Woodfuels
Hi there,
We are happy to hear that the delivery was fast and met your expectations! 😊🚚
Stay warm!🔥
Have a lovely day,
Lelde.
Wood was good as usual
Wood was good as usual, courier problematical dud to be derived on three vans over two days with the need to be at home
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Lelde.
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