Liberteleather Reviews 

217
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The hobo bag is just beautiful , well made and has a zip closure, which is hard to find in a nice slouchy bag..The leather is soft and the quality is hard to beat....

Beoordeeld met 5 van de 5 sterren

Purchased a pair in black and then a seine pair in brown. Experienced issues with my 2nd order getting lost and wanting them for an upcoming trip. The company found my lost shoes, comps me and they... Toon meer

Beoordeeld met 1 van de 5 sterren

Dodgy AF. Wreaked of chemicals & they are not leather despite their guarantee. The 5 star reviews are either fake or people who don’t know the difference between leather & pvc. The straps are loose an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

8 months later and still my favorite shoe... I ordered a pair of black sandals from Liberte Leather before a trip to San Miguel, Mexico almost a year ago. I knew I'd be walking a lot and I wanted som... Toon meer

Bedrijfsgegevens

  1. Winkel in modeaccessoires

Geschreven door het bedrijf

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

217 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(217)

31 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

A+ Purchase

I love these shoes. They can be dressed up or down. I recently wore them to an informal gathering of friends and then to a rock concert. They were comfortable and easy to walk in. I love the neutral color and know I will be able to wear them with any outfit for any occasion. I plan to wear them when I teach because the thick, chunky heel and the leather make for a professional yet comfortable fit. The toe is not too narrow and the fit in the toe feels good as well. I think they can be worn in the summer, fall, and spring. While the price is high, I feel I will get a lot of wear out of these mules.

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

You need to return? You're outta luck

I have been waiting for over a month to even HEAR BACK from what I'm assuming is a sham company, my fault for ordering from what I thought was a legit company. Interesting to read that everyone else had to send their return to Indonesia.....I have a Torrence California address (albeit it's an apartment! Double red flag!) So I'm out $100 but will shout from the rooftops to never order from Liberte.

30 mei 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi, Sorry to hear you haven't heard back from us, we generally write back within 24 hours. If you reach out to us at: support@liberteleather.com we will happily help you with your return right away! Our return centre is located in California, as a small business we use a third party returns system. We guarantee a full refund upon return.

Beoordeeld met 1 van de 5 sterren

BEWARE

The sandals looked great but were poorly made. The strap on the back slid down horrendously and I could tell they would cut you a lot. Also stank of chemicals. Returned them and had to pay 28$ in shipping which is a joke. I’m glad I paid for tracking as when I followed up for my refund they said they didn’t get it and to provide the tracking which I did. Company seems shady. Feels like if I didn’t provide the tracking they would have just refused the refund. Would avoid shopping here

7 mei 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Chloe, we are sorry to hear you were not happy with our product. We would never not issue a refund back to a customer that has returned a product. Unfortunately as a small business we do not have the luxury large companies have with seemless return processes but we will always refund our customers.

Beoordeeld met 5 van de 5 sterren

Beautiful sandals!

These sandals are so beautiful! Simple design, very comfortable to wear with soft leather. I definitely recommend them to others!

6 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dodgy AF

Dodgy AF. Wreaked of chemicals & they are not leather despite their guarantee. The 5 star reviews are either fake or people who don’t know the difference between leather & pvc. The straps are loose and bulge, making them incredibly uncomfortable. Liberte Leather is a scam. P.S. they refund but the buyer must pay postage & handling to return the shoes to Indonesia, which is around $50, time consuming because it’s difficult to send to the address (seems like a market place shop or street side stall) & time consuming. DO NOT WASTE YOUR $$$ & TIME!!!.

18 januari 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi, we are sorry to read that your shopping experience was not satisfactory. We stand by our products production using genuine leather, we encourage any customer to have the leather appraised by a local leatherworker. We do not have the capital and luxury of larger fast fashion brands to offer free returns to all our customers but we do offer fair returns. In this case we do not require a return back to Indonesia, we have a return facility in California. The last thing we want is for customers to believe that we are a scam.

Beoordeeld met 5 van de 5 sterren

quality leather!!

quality leather!!! best shoes i’ve ever bought that stands the test of everyday wear and hasn’t faded or tear. i would highly recommend and looking forward to buying my third pair soon xx

26 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best purchase, ever!

I was so leery to purchase such expensive shoes from a company I had never heard of before. I read a few reviews and decided to take a chance because all leather, high quality shoes are difficult to find. I made the best decision ever! These sandals are AMAZING! Top notch quality, fit is impeccable, and they don’t need any “breaking in.” I am now looking for more shoes to purchase from this company because my first purchase was a 10/10! I highly recommend!

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Too expensive to return/exchange!

Be aware that company does not offer free shipping on return/exchanges. Only order if you are 100 % sure you are keeping them. Need to exchange but it’s too expensive to ship them back so I’m stuck with them.

18 februari 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Ortiz, unfortunately we do not have the capacity of larger fast fashion brands to offer free returns to all our customers but we do offer fair returns. We have now a return facility in California to offer fair affordable to returns.

Beoordeeld met 5 van de 5 sterren

Expectations exceeded

Expectations exceeded. Insane quality and fast customer service. Will have these sandals for a lifetime. Bought them for a Sicily trip and they’re comfy enough to walk in all day. LOVE!

30 april 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Unfortunately not comfortable

I purchased the Brontë sandal. The buckle lands right on the ankle bone and the toe strap is sharp. The foot straps are so loose they do not provide any support so the rigid, heavy sole pulls at my ankle and toe with each step. I honestly can barely take more than a few steps with them and started forming a blister on my ankle. I can’t imagine that anyone wore this shoe before deciding to sell it. Hopefully this review can save someone else.

19 april 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Leah, thank you for your feedback. You will be happy to hear that we have listened to our customers and have developed a new featherlight base for our exisiting sandals changing the total weight of each sandal from 400g to 165g.

Beoordeeld met 1 van de 5 sterren

"FREE" Return Shipping - $35 & Lots of Wasted Time

I had my wife order a pair of these shoes and it was an absolute nightmare to return them. After several calls with Fedex I am attempting to get them to waive the duty tax for shipping back to Indonesia... yes that is right. They make you pay upwards of $35 to ship these international back halfway around the world. Will never purchase from this company again. No thanks - not worth the hassle.

10 april 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Stephanie, unfortunately we do not have the capital and luxury of larger fast fashion brands to offer free returns to all our customers but we do offer fair returns. In this case we do not require a return back to Indonesia, we have now a return facility in California.

Beoordeeld met 1 van de 5 sterren

Scam shoes and company

First of all i ordered 5/15 and shoes didn't deliver until 6/5. Secondly they are not that comfortable. Third and WORST I wore them maybe 5x max parts of the shoe are peeling off? Like the materials itself is disintegrating. I did not get them wet and only stored them in my closet. Horrible quality.

6 juni 2023
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Gloria, because we make each sandal by hand when ordered to keep inline with our sustainability practices there can be a slight delays in peak season. Although reading about the disintegrating issues you have had we believe this is an error on our behalf and that should not happen with our sandals. If you can contact us at: support@liberteleather.com with images of this we will issue a full refund or replacement right away!

Beoordeeld met 5 van de 5 sterren

A year later - still great

I’ve had these sandals for almost a year and they are my favorite sandals!! They still look great, are well made, so so comfortable and definitely worth the money. If you’re unsure, just buy them. You won’t regret it!

5 april 2024
Review zonder uitnodiging

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