Liberteleather Reviews 

218
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Dodgy AF. Wreaked of chemicals & they are not leather despite their guarantee. The 5 star reviews are either fake or people who don’t know the difference between leather & pvc. The straps are loose an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchased a pair in black and then a seine pair in brown. Experienced issues with my 2nd order getting lost and wanting them for an upcoming trip. The company found my lost shoes, comps me and they... Toon meer

Beoordeeld met 5 van de 5 sterren

8 months later and still my favorite shoe... I ordered a pair of black sandals from Liberte Leather before a trip to San Miguel, Mexico almost a year ago. I knew I'd be walking a lot and I wanted som... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently ordered the Rome Shoulder Bag in black - it’s beautiful quality. Packed and shipped safely and elegantly. Perfect Strap Length, Pockets, Everything! I love the magnet closure, enough... Toon meer

Bedrijfsgegevens

  1. Winkel in modeaccessoires

Geschreven door het bedrijf

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

218 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(218)

31 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Very comfortable!

The product is really good quality!

1 juni 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you Denise, we truely appreciate your review

Beoordeeld met 5 van de 5 sterren

Great customer service

After ordering the wrong size, the company exchanged my shoes with no issue. I love the shoes, they are incredibly comfortable and the leather is very soft.

29 oktober 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you Kat, we truely appreciate your review

Beoordeeld met 5 van de 5 sterren

100% leather

The sandals were 100% leather, comfortable and well made. I ordered a 2nd pair I was so impressed.

16 juli 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you Michele, we truely appreciate your review

Beoordeeld met 5 van de 5 sterren

Very nice handbag

Very nice handbag. It is exactly as pictured and described. The leather is incredibly soft. Very happy with my new hobo

29 oktober 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you Lisa, we truely appreciate your review

Beoordeeld met 5 van de 5 sterren

Beautiful and confortable

These sandals are beautifully crafted from solid leather and are comfortable right from the outset. The look is great, I love them!

1 september 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you Chantal, we truely appreciate your review

Beoordeeld met 5 van de 5 sterren

Great experience

I was looking for a nice leather bag with large pockets to hold a drink. The quality is great and the shipping was fast.

23 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you Kelly, we truely appreciate your review

Beoordeeld met 5 van de 5 sterren

Amazing customer service

Love their sandals all styles I’ve tried are functional and comfy! and they have Amazing customer service!

29 oktober 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you GP, we truely appreciate your review

Beoordeeld met 1 van de 5 sterren

I only got a refund once I proved that…

I only got a refund once I proved that I shipped the sandals back. (I could see that my sandals made it to their location but they only issued me a refund until I proved that I shipped them back). Once I proved the shipment was sent back this is where they suddenly found my return. I saw another comment below with the same issue. I confirm its a practice for them.

14 oktober 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Mary, We apologies for the inconvenience. As a small business we rely on a third party return centre to assist us with returns. Most returns go through the system correctly and get automatically refunded, however from time to time the system does not process a return and we need to check for the return and issue the refund manually. We are constantly trying to improve our customer service and thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

I love my Amalfi Sandals!

I ordered the Amalfi Sandal because I was looking for a elegant, simple, and comfortable slide sandal. I held off on reviewing them until I could wear them long enough to give an honest review. I get many compliments on these sandals and I love the way they look and how they feel. I'm very happy with my purchase. I usually wear a size 39 but read a recommendation to order up a size, so I ordered a size 40. They fit perfectly.

3 oktober 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Sophia, As a small business your review means a lot to us, we really appreciate it.

Beoordeeld met 1 van de 5 sterren

Don't buy

Less than three months after buying the Bronte Sandals and only wearing them around nine times (just to go to work, which means I haven't walked a lot in them), the most bottom layer of the sole started coming off. I sent a message asking about warranty and never got a reply. Don't buy with them.

1 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Calathea, we hold our sandals to a much higher standard than what you received, the sole should not be coming apart at all. We would like to issue a full refund or a replacement right away. I have tried to look for your message but unfortunately with no luck. If you could message us at: support@liberteleather.com we can rectify this error right away.

Beoordeeld met 1 van de 5 sterren

Caution

UPDATE: After this rating on Trustpilot, I heard from Liberte. They did issue me a full refund, after I provided the tracking number. My advice is to pay for the tracking service if you have to return. I was not issued a return until I proved it was returned via my tracking number, even though I included a return slip with the transaction number inside the returned package. SEE BELOW.
This company is fraudulent. I ordered a pair of Capri sandals. They arrived, but the smell was awful, like burned plastic. They were stiff and uncomfortable and clearly very cheaply made. I corresponded with a representative to return them for a refund. I sent them back, registered mail, but never received a refund. Don't waste your money.

3 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Monique, we are sad to hear your experience shopping with us. I have checked your order and we have already issued a full refund back to your original payment method.

Beoordeeld met 2 van de 5 sterren

They look great but that’s about it…

They look great but that’s about it. They’re very stiff in the sole and the smell is awful. I’m sure over time the tight new leather will wear in but alongside the super hard and stiff foot bottom it’s a really painful experience to wear them. They’re probably good for a dressed up summer bbq if you don’t have to walk too much and want to look cute.

21 augustus 2024
Review zonder uitnodiging
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Antwoord van Liberteleather

Hi Katie, we appreciate the honest review. You will be happy to know that we are about to release an updated footbed that is two times lighter with a lot of flexibility.

Beoordeeld met 3 van de 5 sterren

Frustrating

UPDATE: I did in fact receive a refund of my $150 - but still had to spend over $50 returning the shoes to the US.
ORIGINAL POST: Shoes are heavy, plastic smelling and ill fitting. Seems if you order from Australia you receive a US returns address, but if you order from US you receive an Indonesian returns address. The US address appears to be an empty block of land on Google maps! No phone number to contact. Very disappointing for a $$ product

30 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi, We are sorry for any confusion our return system has caused. All of our returns are sent to our return facility located in the US, this is a large return facility which we partner with not an apartment. Once returns have been processed refunds are automatically processed back to your original payment method. As a small business we do our very best to offer as smooth of a return service as possible, the last thing we want is for customers to believe we are scamming them.

Beoordeeld met 2 van de 5 sterren

REGRETS

REGRETS. Every time I fail to do a deeper dive into a company before making a purchase, I regret it. Like others before have stated, these shoes HEAVY but worse, they smell so strongly of chemicals I had to put them in my garage immediately upon opening the package. They've been there for a week and they still smell. There's no way I can wear them. I'm also concerned they haven't been sealed properly and were dyed with aniline dye which can leach through skin and cause systemic toxicity. And yes, technically they take returns but the company is in Indonesia and the cost from the US is prohibitive. Hopefully I will have finally learned my lesson and check all sites for reviews before placing an order from a company I've not done business with before.

26 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi, we are sorry to hear about your shopping experience, we strive to provide the best product possible to our customers. We hold our sandals to a much higher standard than you described. If you can reach out to us here: support@liberteleather.com we will be happy to issue a full refund back to you.

Beoordeeld met 1 van de 5 sterren

This is not a legitimate website. I was duped.

This is not a legitimate website. I was duped. I paid $100 for a leather bag and what came smelled like chemicals, obviously not leather either. Tried to process a return, but noticed that the return address was at an apartment. So I looked up the apartment of google earth and it doesn't exist. It's the address of something called Planet Express, a shipping company. I'm so bummed, but let this be a cautionary tale. Please don't order from Liberte Leather.

22 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Katie, we hold our bags to a high standard and guarantee we use genuine leather, we encourage you to have the bag appraised. Rest assured we are a legitimate company and we have a trusted return process. We use a third party company for returns, as a small business we rely on local services to help us make customer service as fast and smooth as possible.

Beoordeeld met 1 van de 5 sterren

Terrible quality for the price

Terrible quality for the price. You can pretty easily tell that this is bonded or fake leather, despite the company claiming that their products are made with quality leather. The cast metal clasps had unfinished / unfiled edges that were sharp and difficult to put on. The soles are very stiff and have a strange cup to them. The company will not respond to my requests for a return and the negative review I left on the product page of their website was never posted, meaning the reviews you see there are filtered and/or fake. Avoid Liberté Leather.

15 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi, we hold our sandals to a high quality and we don't compromise with our leather, we do choose a much softer leather for our sandals to offer more comfort. We are sorry to hear you did not receive a reply. Generally we reply within 24 hours but to not receive a reply is strange, could you please message us at: support@liberteleather.com and we will be more than happy to accept your return for a full refund even if the order has gone past the return policy date.

Beoordeeld met 1 van de 5 sterren

Scam! Don’t order from LIBERTE

Shoes arrived finally & we’re not what i expected. Flat, stiff & clog like & did not fit. The hassle became with trying to return them. They do not provide a return label & the address they give to return to does not exist. I’ve contacted LIBERTE but don’t expect a response. I believe I’ve been scammed. Should have known better

15 augustus 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi, we are sorry to hear you were unhappy with your order. In regards to the return if you can reach out to us at: support@liberteleather.com we can arrange a return right away for you if we have not already. Our return centre is authentic and guarantee a full refund upon return.

Beoordeeld met 5 van de 5 sterren

Wore these all over sightseeing in…

Wore these all over sightseeing in Rome.. on cobblestone ..concrete ...brick.. they dont fall off your feet.. they have a nice ridge around them that feels like youre in a closed-in shoe rather than a loose sandal.. they are leather and still breathable.. my feet didn't sweat at all in 100 degree weather. Highly recommend ! Wish they came in more colors!

5 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not at all what was advertised

Not at all what was advertised. Hobo bag listing had all 5 star reviews, described as thick, top quality leather that would last a lifetime. This is no way real leather, super thin, very soft. I’d be lucky if it would last a week of regular use. There is also not a way to leave a review, so I don’t know where their reviews are coming from?

31 juli 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Cat, we would like to clarify the material on our hobo bag. The listing says our hobo bag is made with lambskin, lambskin is known for being thinner and softer than traditional calf leather however the durability is just as strong. We love the lightweight and buttery soft feel of lambskin and that is why we went with it for the hobo bag design. Rest assured the leather has the durability to last a lifetime.

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