L & I Eaton ARC Ltd Reviews 

The repairs were carried out quickly. Every member of staff I spoke with was very friendly and helpful. I'd definitely recommend L&I Eaton.

Excellent service from start to finish, car picked up quickly, and as arranged. Kept up to date on all aspects, from assessment of the vehicle through to work being completed. Car returned promptly and again when they committed to. Car was clean, work superb and fuel topped up to replace that used. All staff were professional, friendly and knowledgeable. Highly recommend

Excellent service from all staff including office staff and delivery drivers. Regular updates and efficient collection and return of vehicle. Very happy with the work done to repair the vehicle. A completely stress free experience. Thank you

Promptly collected the car for repair, kept me informed through out.
Couldn't be happy with the results.

Prompt communication, picked up car within 2 days. Kept us well informed on progress of the repair. Returned car in an immaculate condition. From start to finish very professional company to deal with. Would highly recommend

Let's face it, it is always a stressful time having your car in any kind of garage. Sometimes it remains stressful but other times not and you get to deal with people that are doing their best to make it as good as it can be. My vehicle went into the Keith Branch of L & I Eaton on Monday the 4th of May and from when I first spoke to Chloe and Melissa before this I felt assured that it would be in good hands. The ladies have a good manner over the phone and are efficient and polite in everything they do and actually sound like they care about the customer and I admit to being very impressed. The car was collected by John and again confidence was built. They have a process and go through everything with you, yes they chat which is good and the video sent to you is a nice touch. I received an agreed phone call from Andy, the vehicle inspector, who described the work required. A small discrepancy was discussed, not of L & I Eaton's or my fault which could have meant a delay or possibly a second visit. That was dealt with and the car was returned to me on Friday the 8th of May.
I cannot thank them enough for making the whole experience as good as it was. The contact via Chloe and Melissa built confidence and I knew I was being dealt with like I mattered and importantly listened to. The only thing that I would say is just a little grating by the end, and this is obviously what the ladies have been instructed to do every time they speak with you and that is ask security questions. Surely once this has been done once GDP criteria is covered, please stop making them and the customer go through it every time, just a suggestion. The car came back repaired and clean complete with footwell and seat coverings. If ever I was in need of their services again I would not hesitate to go to them or inform my insurer that that is where I want my vehicle to be repaired. Great customer service, great repair service, very professional and really very nice people to deal with. I would like to thank all of those that worked on my car especially those mentioned.

5/5/26
From the moment they called me to arrange pictures and pick up to delivering my car back spotless I could not fault the service. They kepted me updated the whole process. Staff very friendly. Thankyou

Caroline and Chloe were great at keeping us updated with the progress of our repair, cannot recommend the team at the Keith branch enough!! Quick repair and looks amazing

Everyone at L&I Eaton have been really nice keeping me updated about my car’s repairs and worked fast on my car and delivered my car safely back to me car looks amazing and looks brand new again.

Unfortunately someone ran into the side of my car and after talking to Motability Direct Line insurance I was told that L & I Eaton Nairn branch would be repairing my car. I got a car from Enterprise dropped off at my house. I received a call from L & I Eaton to arrange the pick up of my car. This happened very quickly. I was informed all about how my repair would go. There was an app so I could keep track on the progress of the repair. When it was completed I received a call to arrange for my car to be delivered back to me. It was delivered exactly the day and time I was told. I also received a video of the car being picked up and the drop off. Very satisfied with the excellent service I received. Thank you all at L & I Eaton, Nairn Branch.

Easy and So helpful when in contact with them. Kept you informed regularly. Told me when car had arrived at their depot. Excellent repair carried out.

Briefly and to the point, L&I Eaton (Keith Branch) did a fantastic repair job to my car with great efficiency, very helpful, informative and very professional friendly staff.

My Nissan Qashquai was allocated to Eaton ARC Leith for repairs following an accident. Car was returned with major panel gaps and shoddy alignment. Zero quality checks carried out. After the second attempt to repair it was ok. However the delivery of car back took forever with admin and the delivery team not knowing what they need to do. Kept waiting all day despite three calls to say we are coming.

Keith Branch
What amazing bunch of ladies in the office keeping me updated on how the repairs are going and the man that came out and picked my car up and so very happy with the work awesome 🙌 can’t thank everyone enough, I had someone hit my car a drove off 🙄😡but that’s what insurance is for and very grateful to all x

Excellent service

They took my car in for repair, was told it would be a maximum of 10 days ( this was a lot considering the damage was minimal) 10 days come and goes with no word from these, I've rang and rang and just get cut off. You can't ever speak to anyone at the Nottingham branch you go through to Leeds.
I stressed when they took my car I needed it back asap as the loan car is not big enough for my disabled child's car seat.
Absolutely avoid unless you can be without your car indefinitely. I can't comment on the repair as I've no idea where my car is.

From start to finish was a breeze. First class communication from staff at repair centre. Kept up to date on a regular basis.
Drop off and delivery team were great to deal with.
Excellent repair job done to our car and delivered back in a spotless condition.
Highly recommend ⭐⭐⭐⭐⭐

Highly recommend, they do a brilliant job (Keith branch)

I am extremely disappointed with the repeated service I have received from L&I Eaton Car Repair Company through the Motability scheme.

On one occasion, it was driven back to my property with the boot left open, which is a serious safety concern. At the same time, the vehicle also had low tyre pressure. While I am unsure if my parents noticed the tyre issue at the time, they immediately realised the boot was open. This situation showed a clear lack of basic vehicle checks and care.

Unfortunately, this was not an isolated issue. Every time I have had my car repaired by this company, there have been problems. I have consistently found the staff to be rude and unhelpful, which is unacceptable for a company presenting itself as a leading repair provider in the UK.

Following one repair, the car door was not fitted properly. A mechanic had to be called out to fix it, but during this visit, they handled my white car with oily hands, leaving visible stains across the vehicle. As a result, the car had to be taken back in to be valeted, causing further inconvenience. This demonstrated a lack of professionalism and respect for customer property.

I also need to highlight a serious concern regarding accessibility. I have semi-paralysis on my left-hand side as a result of a brain tumour, so I specifically requested a fully automatic vehicle. However, I was provided with a car that required use of a gear stick, which I found extremely difficult to operate. This difficulty was not only experienced by me but also by family members assisting me, suggesting the vehicle may not have been functioning properly. As a result of this issue, Motability had to source a suitable automatic vehicle from elsewhere.

This caused further inconvenience, as I work and also needed to attend a funeral. Although I was issued with a taxi account, this was not a sufficient or appropriate solution for my circumstances, particularly when attending a funeral. This highlights the importance of being provided with a correct and suitable courtesy car from the outset.

I did receive an apology regarding these issues; however, I am unsure whether the concerns have genuinely been acknowledged or addressed.

Overall, my experiences have been consistently poor, stressful, and unacceptable—especially given my reliance on Motability services. I hope this feedback is taken seriously and leads to meaningful improvements in both customer care and service quality.

I was advised that the car would be cleaned; however, upon sitting in it, it does not appear to have been vacuumed or wiped down. There are still visible drink marks from a previous spillage (from myself).

I also attempted to raise these concerns by telephone; however, I ended the call as I found it frustratingly difficult to effectively communicate the issue with the company as did my family.

I am extremely dissatisfied with the service I received and would never recommend L & I Eaton to anyone. My experience was very disappointing, and I feel let down as a customer. Based on this, I would strongly advise others to avoid this establishment.

Fantastic team of people from start to finish, all friendly staff, nothing is too much trouble for them, very happy with repairs and the speed in which a courtesy car was dropped off, hassle free and kept up-to-date throughout the whole process. Highly recommend.