Lifad Reviews 220

Ordered a desk on April 7th. And it finally arrived on June 1st.
On opening I found several of the pieces damaged with either scratches on them or bits completely broken off which required glueing together.
The instructions are useless as they are in Chinese and even with pictures are hard to follow.
If I had realised when I ordered that it was coming on a slow boat from China I would never have bothered.
I would definitely never order from this company again.

I ordered a table a bench, and instead to receive a table they sent a piece of wood, without any tools or even holds to assembly. The piece of wood is a very bad quality and I paid almost £700. I have been asking for a refund and they are offering 5-15% which is unacceptable, I requested 100% refund and they are not replying any more, any advice on how to proceed?

Plz don’t order from these so called litfad 🥲I ordered a dressing table an chair for 150 pounds, said tc up to 4 wks so thought that was ok as decorating my bedroom, but after 2 months nothing, said was still on the ship, Then a chair suddenly arrived from the uk lol 😜, but no dressing table, by now have sent loads of e. Mails asking where it is to get offered percentage refunds for inconvenience, Then after me getting angry 4 months later they said look like it’s lost, so sent another e,mail probably about 30 by now 🥲, they then send a message saying we can send u parts if bits missing ok 🥲it’s just crazy how they make u feel like ur going mad, This should not be allowed to take peoples ernt money and get nothing back just disgraceful , still waiting for an answer, just so fed up with it all, an my bedroom is still not finished thanks to them, plz if anyone knows how I can get my money back as paid on my card🙃c

Ordered a computer desk in March with delivery date of April. The date changed to May still nothing and now the date has changed to June. Appalling service. I will never use this company again and I don't recommend to anyone based on my experience.

I made the order on 28th February with the website suggesting delivery would take 2 weeks. After I made the payment I failed to get an email confirmation and the total cost that came out of my paypal was higher than I expected. I checked my account and saw the order was for 2 of the same product. I messaged Litfad on their live chat and explained the problem. They said they would amend the order for me. After 2 weeks of waiting to receive a refund I checked the account again and saw the order hadn't been amended. I spoke to them over their live website chat again and they asked me for proof of the conversation which I of corse didn't have as it was never saved or sent to me. They told me I could no longer change the order as it had been dispatched - I asked for email address to complain but never heard back.

So with little other option I waited for the products to arrive hoping I could return one once it arrived however I was waiting another month for anything to arrive.

I received two parcels containing only half of the products (the top of the lamps). Neither were the same colour as shown on the website and one of them was damaged.

I checked my account again for see where the missing packages were - it was flagged as ‘passed customs’ but this was back on 28th April.

I emailed them to find out where the missing parcels were and explained the part of the product that had arrived was damaged.

I was asked to send pictures of the product as well as a picture of every side of the parcel it arrived in which I did and confirmed the packaged wasn't damaged so the product was sent to me in that condition.

I failed to hear back from them so followed up with again no answer.

I then decided to send a dispute through Paypal - at this point they responded within hours to ask me to remove the dispute and to wait patiently for the missing parcels.

I explained to them I had been waiting over three months and the part of the product I had received was damaged and didn't match the colour shown on the website.

I was told again to wait patiently and remove the dispute to which I declined and asked them to process a refund. They offered me 5% refund which I again declined which was then increased to 10% and then 15%. I kept declining and getting quite annoyed as I didn't even have the whole product at this point.

They now have explained if I did return the product I would need to pay for it and the cost would be very high and offered 20% refund.

I am actually baffled that a company can be this underhanded to not only fail to send the product but also send damaged parts and still refused to take responsibility.

It wasn't a cheap order and I am just appalled by their service, poor product quality and complete disregard for a buyers rights to find any loop hole they can to leave you responsible for their failures.

Never ever ever buying from them again and making sure everyone I know doesn't either.

I ordered 2 bedside tables
It took months to arrive
Very poor quality
Drawers flimsy and hard to open .
Will need to find some reinforcement and handles to use the drawers
Never again will I order something at that company .

The product is the worst quality I have ever purchased. It was badly made, the manufacturers tried to repair/cover up the damage before it was shipped. Their website is good and the product descriptions appear good quality. However, the quality and car is the worst I have seen.

Why did I not read the reviews before I ordered?!
Such a waste of money and huge disappointment.can’t believe they are charging so much for such poor quality and service, you’re better off at Kmart 😖

I placed an order with Litfad on 24th February, purchasing two lights worth over £300. Both were supposedly shipped together. One was delivered via DHL with no issues. The other has been stuck in limbo for weeks after allegedly clearing customs through a courier called XLCourier, which as far as I can tell doesn’t even exist.

Despite repeated attempts to contact customer support, I’ve received no meaningful response—just empty apologies and offers of pointless “free gifts” and future discounts with no actual update on when (or if) my missing item will arrive. No refund offered, no replacement, no escalation—nothing.

This feels like a scam operation. Litfad has taken my money and failed to deliver what I paid for (over 4months now). Steer clear of this website if you value your time, money, and sanity.

Still waiting for my computer desk. Keep fobbing me off. Offered me 5% discount then 10% then 20% now 40%. Then when I said no, I want my money back there saying they’ve sent it back because they haven’t got a full address even though they’ve had my full address and my money

Very disappointed with this purchase. The table I received looks nothing like the one shown in the pictures. The quality is poor and the design is completely different. I contacted the seller, but they refused to help or offer a refund. This feels like a scam. I do not recommend buying from this website.

 It's a shame I have to write this negative review but only doing so because customer service is appalling. My item arrived nearly 2 months late with no real apology reason given.
customers in this situation with late deliveries are offered a free gift there was no free gift the packaging was quite badly damaged and looked like it had been eaten by vermin And smelt very bad, so had to be completely cleaned and sanitised.
the product itself was actually in good condition and we are quite happy with it.
We were eventually offered 15% discount which I agreed then after several emails back-and-forth asking when I was to receive this refund compensation I have been met with what I can only describe as very lame excuses and still not received it after three weeks.

Please see photographs

I did receive the coffee table after 4 mounts and when I open the package coffee table was broken from inside and also the quality of the product is very poor. I contacted them to change it but they didn’t do it. Don’t trust them and I don’t recommend it at all

Dreadful service. I ordered a kitchen cupboard in October 2024, it took six months to arrive but when I ordered it, it said 7-8 days! I contacted them and was told that it was due to delays with the logistics side of things and for me to wait patiently. Every time I contacted them, which was many times, I had the same answer, it was so frustrating. It eventually came (from China) and is really poor quality. I would have sent it back but was told that I would have to pay for shipping back to China which would have cost more than the product. I will never use this company again and advise anyone thinking of purchasing anything to AVOID AT ALL COSTS.

The products I bought were acceptable but customer service is non existent - no replies to any inquiry made.

I ordered a desk back at the start of the year. IT STILL HASN’T ARRIVED. I’ve been told end of June.
When I placed the order it stated it would be a matter of weeks.
They then kept moving delivery dates. When I grew frustarted and said I was thinking of cancelling they out the order on hold but didn’t tell me. When I emailed again asking for a new delivery date they said they had held the item but would send it ASAP and to expect it by end of April. I chased it recently and they claimed I had never reopened the order and so they still hadn’t dispatched it!!! So they just resorted to lies and now they’re saying end of June.
DO NOT USE THESE PEOPLE THEY ARE USELESS AND LIE.

This company is not worth one star. I bought a shoe cabinet early January and received a notification that delivery will take 30-45 days, but was delivered in March. The product wasn't white, but beige colour. I requested refund as they provided misleading information. I managed to negotiate 50% refund over a period of 5 weeks, wrote numerous emails. Wouldn't recommend this company to anyone. Avoid at all cost. Not worth the hassle, and loss of money.

I ordered from this company I should have read rvs first but I didn’t!! I found a bookcase that was the correct size and fit for purpose I o paid my money it was 3months afore it was was delivered on day of delivery the driver knocked on door pointed to his van and informed me my order was on van I am 68years old recovering from a stroke and I walk with a stickhe did not acknowledge my difficulty in helping my daughter has injured her back in getting these to the house I was unable to open and check it on arrival as my son in law was unavailable to build it till he had days of work! However one of the shelfs has piece missing we where supplied with screw driver butno screws I managed to contact via live chat where I was offered to keep product and I would be reimbursed 20% but I can’t build second part as no screwI have said whilst the gesture I could actually usewas nice I wanted piece or furniture so wanted a full refund or screws to be posted as yet no replyy refund it no other offer has been given am totally stressed at loo sing £169 it’s absolutely disgusting and don’t Nedthis added stress but I’m nit sure who to go to now I am recovering from a stroke and brain surgery and I feel thi company has taken my money with nothing to show for hitcan any one suggest where I can get help fr to om

PLEASE DO NOT BUY, THIS IS A SCAM COMPANY. THE DELIVERY DOESN'T ARRIVE!! DON'T BUY PLEASE. I have complained so many times and they fobbed me off and then I asked for a refund and then they fobbed me.off again
I so regret buying it. I'm going to complain to ombudsman company to try and ban this company to sell it UK 🇬🇧. It's unfit for purpose and really a scam. The reviews are so bad, terribly shocking on website trustpilot.

This company is a joke! I ordered a chair on February 2nd for £280 it's now April 13th and ive still not received it, I should of read the reviews before buying, how long do I have to wait, never again will I order from this company what a joke!