I have been an early adopter of Lightwave, and when I needed a out of the ordinary heating control for a house in France, Dylan and the team went out of their way to design and come up with a solutio... Toon meer
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Lees wat reviewers zeggen
Always a fast response from LightwaveRF on technical issues. They also follow up on problems to check they are resolved. I seem to get Dylan most times and he knows his stuff. I would highly recommen... Toon meer
Bedrijf heeft geantwoord
We had a problem with our LinkPlus L2 hub, it just dropped it's connection to our EE broadband hub. After speaking with Lightwave Tech help, they informed us that it is EE’s security services that are... Toon meer
Bedrijf heeft geantwoord
I've needed to ask for support a few times now. Dylan always responds very quickly with a simple but detailed answer, and where required arranges a convenient time to call to resolve the problem even... Toon meer
Bedrijfsgegevens
- Huisautomatiseringsbedrijf
- Elektronische onderdelen leverancier
- Elektronicabedrijf
- Lampenwinkel
- Softwarebedrijf
Over Lightwave
Geschreven door het bedrijf
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contactgegevens
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Verenigd Koninkrijk
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Uitstekend
2K reviews
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I was having trouble with my WiFi TRVs…
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and received an email response from Dylon the same day. He quickly identified the issue (a problem with my app settings) and fixed it immediately over the internet. He also sent me a recording of what he had changed within the app for my future reference. Excellent support and super fast. Thanks Dylan
30 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Wayne,
Thank you for taking the time to leave such a detailed review.
The team are really pleased to hear that Dylan was able to quickly identify the issue with the app settings and resolve the problem with your TRVs and thermostat. It’s great to know that the remote fix and follow-up recording helped make everything clear and easy to reference going forward.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Fantastic Support
Many thanks to Dylan and the team who solved the issue with my Dimmer politely, quickly, and first-time.
Keep up the great customer service!
1 mei 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Gary,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to resolve the issue with your dimmer quickly, politely, and first time. That’s exactly the level of service we aim to provide.
Your kind feedback has been passed on to Dylan and the team, and it is very much appreciated.
Kind regards,
The Lightwave Team
DYLAN WAS VERY HELPFUK
29 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help and provide a positive support experience for you. Your kind feedback has been passed on to him and is very much appreciated.
Kind regards,
The Lightwave Team
Excellent and rapid solution
Excellent and rapid solution. Thanks
28 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Ashley,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue was resolved quickly and efficiently. Your feedback is greatly appreciated.
Kind regards,
The Lightwave Team
Wow is the only description I can give…
Wow is the only description I can give to Lightwave and its products.
I have been using their products for years, yes they may be a little more expensive than others but the service and support they offer is well worth every penny, if you even ring and the don’t pick up, expect a call. Always friendly and helpful. Thank you.
18 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi PDW,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that you’ve had such a positive long-term experience with both the products and the support provided.
It’s especially appreciated to hear your comments about the level of service and follow-up, as making sure customers feel supported is something the team genuinely cares about.
Your continued support and kind words mean a great deal to us.
Kind regards,
The Lightwave Team
Excellent support from Dylan
Inherited some Lightwave gear with my new house but couldn’t link the hub to my account. I contacted support and Dylan fixed the 'device already belongs to a location' error in no time. Really impressed with the quick turnaround.
21 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Mohamed,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly resolve the issue linking the hub to your account and sort the “device already belongs to a location” error for you. Moving into a home with an existing smart home setup can sometimes bring a few challenges, so it’s great to know the process was made straightforward for you.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Excellent response to a wee problem
Excellent response to a wee problem. Excellent products. The LightwaveRF smart plug, is the only one I know that does not obstruct USB charging sockets on UK wall sockets
16 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue was handled quickly and that you’re happy with the products. It’s great to know the smart plug design is working well for you, especially with keeping USB sockets accessible.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Amazing service and knowledge from the…
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
15 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Lisa,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the technical support provided was helpful and that your issue was resolved quickly and easily, especially after a long period of trouble-free use.
Your kind feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Emailed for support with a couple of…
Emailed for support with a couple of sockets that wouldn't update. Support replied the next day and was able to understand the issue and advise the solution immediately. Very good service. Only critique would be that since this was a known issue it should be flagged in the various manuals. But all good and products work very reliably.
27 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Axel,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue with the sockets was quickly understood and resolved, and that the products are working reliably for you.
We also really appreciate your feedback regarding the documentation. Suggestions like this are valuable and help us improve the guidance we provide, so this has been noted and shared with the relevant team.
Thank you again for your support and for sharing your experience.
Kind regards,
The Lightwave Team
Great customer service.
Great customer service.
Fast response and resolution times.
Thank you.
9 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Rob,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you experienced fast response and resolution times, and that the customer service met your expectations.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
I messaged the tech support people…
I messaged the tech support people about adding my Lightwave sockets to home assistant and was sent a step by step how to guide works really well super happy now
28 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the step-by-step guide helped you successfully add your Lightwave sockets to Home Assistant and that everything is now working well for you.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Always great if I have any issues
Always great if I have any issues, they always have solved it for me and will go far beyond my expectations
7 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Dan,
Thank you for taking the time to leave this review.
The team are really pleased to hear that whenever you’ve had any issues, they’ve been resolved and that the support has exceeded your expectations. That’s exactly the level of service we aim to provide.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Great service from customer support from Dylan
Had a problem with the Lightwave Plus membership not showing up.
Dealt with Dylan who was most helpful and sorted everything out
2 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Shaun,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly resolve the issue with your Lightwave Plus membership and get everything sorted for you. Your kind feedback has been passed on to him and is very much appreciated.
Kind regards,
The Lightwave Team
Good, intuitive app, fast and effective tech support
A Lightwave switch seemed to stop working after 14 months. I was reluctantly going to buy a replacement until I opened a chat with tech support who quickly diagnosed the problem, sorted it out remotely, and had it working again the same day. Saved me £100. Delighted.
1 april 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Mr Leonard,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the issue with your switch was quickly diagnosed and resolved remotely, saving you the cost of a replacement. It’s great to know the app and support experience both met your expectations.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Efficient support team
Very promptly dealt with my ask for support, resolved my ask, without any fuse made it effortless.
30 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Vipul,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your support request was handled promptly and resolved efficiently. It’s great to know the process felt smooth and effortless from your perspective.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Fantastic customer service
Fantastic customer service - Dylan was super helpful and very quick to respond to my issue. He solved it promptly and efficiently... Thank you Lightwave!
26 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Tracey,
Thankyou for taking the time to leave this fantastic review!
It's great to hear that Dylan solved your issue in a prompt and efficient manner. Your praise has been passed onto Dylan.
Thanks again for your review and were always here to help if anything crops up in the future.
Kind Regards,
The Lightwave Team
Elliot was fantastic and explained the…
Elliot was fantastic and explained the product perfectly and this will definitely be a must have in our new house build thanks so much.
20 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Massimo,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Elliot was able to explain everything clearly and help you feel confident in your plans for your new home build. Your kind words have been passed on to him.
Wishing you all the best with the build, and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
I’ve been using LightwaveRF 7 years
I’ve been using LightwaveRF for the past 7 years and have consistently been impressed with both the quality of their products and the level of service they provide. The system is reliable, well-designed, and continues to perform flawlessly over time.
A special mention to Dylan, who was incredibly helpful—knowledgeable, responsive, and genuinely committed to resolving my queries. It’s refreshing to deal with a company that backs up great products with equally great customer support.
Highly recommended to anyone looking for a dependable and high-quality smart home solution.
17 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Alex,
Thank you for taking the time to leave such a fantastic and detailed review.
The team are delighted to hear that after 7 years of using Lightwave, the system has remained reliable and continues to perform so well. Long-term feedback like this is incredibly valuable and really appreciated.
It’s also great to hear that Dylan was able to provide knowledgeable and responsive support, and your kind words have been passed on to him.
Thank you again for your recommendation and continued support.
Kind regards,
The Lightwave Team
They cost a lot but are generally great…
They cost a lot but are generally great devices that can be life changing for customers with mobility issues. However, the moment you attempt to get a switch working 2 way, you're going to wish you'd spent money on a different system completely. The instructions and even when explained to you, it just doesn't work.
16 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Thanks for taking the time to leave your feedback Grant, and we’re sorry to hear about the experience you’ve had with the two-way switching setup.
Callum from our technical team has tried to get in touch regarding the issues you mentioned, as we’d really like the opportunity to help rectify the problem and get everything working as expected. If you’re able to, please give Callum a call back when convenient or contact our support team and we can arrange a suitable time to go through the setup with you.
We do apologise for the frustration caused and appreciate you highlighting this. Our team would be more than happy to help get this resolved.
Simply the best smart switch’s on the…
Simply the best smart switch’s on the market. Lots of automation features and really good app as well. The build quality is one of the best and having had gen 1 switches for almost 10 years with zero issues these new switches expect the same. Lots of cheaper switches which I have tested but having tried them they are of poor quality, lack of any UK support and would question the apps, longevity for them and support long term.
15 maart 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi there,
Thank you for taking the time to leave such a detailed and positive review.
The team are really pleased to hear that you’ve had such a long-term, reliable experience with the first generation switches and that the quality, features, and app continue to meet your expectations. Feedback like this, especially over such a long period, is incredibly valuable.
It’s also great to hear your thoughts on build quality, support, and long-term reliability, as these are all areas the team works hard to maintain.
Thank you again for your continued support and for sharing your experience.
Kind regards,
The Lightwave Team
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